CallieReviews 1,187

Bought 3x tooth fairy door hangers for my children. My oldest lost her first tooth today so we opened it and as I hung it on the door it snapped & broke - very upset for wasting money on 3 of them.
The top piece of wood needs to be a lot thicker and stronger in future.

I ordered a prayer bowel with personalization for a Christmas Gift. When I received it they had an error in the personalization. I notified them and they offered to send me another one with correct personalization but I would not even receive it until after Christmas. They did not offer me a refund.

First time using this website. Gifts were all personalized and looked amazing on the website. However, what I received did not look like the mock-up photo of the personalized night light that they sent me before I placed my order. The actual backdrop of acrylic lamp portion was cloudy and muted the colors of the illustrated unicorn photo and person's name. The photo they sent me was clear and you could see the illustrated unicorn photo very clearly. Not so with the actual product. The wooden base looked great but the light part looked cheap and very dull looking. I have sent a note to their Customer Service on these issues, but have not yet heard back. At this point, I probably will not order from them again, even though they show a lot of really creative and cute personalized items for gifts. I've attached photos of the mock-up of what they sent me it would look like and the actual product received. Very dull looking because of the cloudy/filmy plastic used. I've also sent a proof of purchase. I was really disappointed in the quality of the lamp, not the lamp's base.

Ordered on Nov 28th. Stated in invoice that should arrive by Dec 10-12 nothing arrived. Emails and messages back and forth about delays, no refund because sent information was not correct and not my order. Still promoting before Christmas in their website.

Brought a personalized bag the item arrived with a big flaw through the name, they wont honor there own policy and states it was how it was folded in transit and I would have to pay the postage and would only get 70% back 30% is for the crafters fee. Have now put it in the hands of fair trading and ACCC. Had I had known the product was being made and sent from China I would have never of purchased. This company are very dishonest and misleading first and last time I order from this shonky business never again will they get my money!

I purchased 3 personalized pet hampers that were supposed to come with the pets name and photo. All 3 arrived with only the name… no photos. The company did not respond to any of my emails. Horrible company.

I ordered personalised blankets for both my kids and paid 60$ each, it is such a waste of money.
They dont like them at all, very think and cheap quality, not worth the money at all.
Wish i had read the reviews before ordering!

I'm EXTREMELY disappointed. I purchased customized name blankets for myself, my 13 yr old, and my 20 yr old as Christmas gifts. They pretty much are the size to cover from the knee down and the quality is very poor. There is NO way I'm giving them as gifts. I'm certain they would think it was a prank gift. Lol… They serve no purpose as blankets due to the ridiculous and misleading size. I will definitely NOT be recommending these and will let people know to be very cautious if thinking about this product.

Bought my son some personalised pajama pants, for just under $50., nasty fabric, his dogs face not even lined up properly at the join.

Frank Young

BEWARE BEWARE BEWARE

I have ordered many items from here and was pleased but I made a mistake the last time and ordered the wrong size bracelet. I emailed them to see about returning it for a larger size. No response. I had to email them several times before getting a response. After that it from bad to worse. They continue to send the same message but not how I can return and swap. I even told them that I would pay shipping and handling to send it back and for the larger bracelet to be sent back to me. Still no response. HORRIBLE CUSTOMER SERVICE

THEY DO NOT WANT TO WORK WITH YOU. DON'T MAKE A MISTAKE OR YOU WILL LOSE YOUR MONEY

I ordered 15 personalized drink stirrers. They arrived with a "protective coating" that is IMPOSSIBLE to remove. It would take a sharp object to scratch this off and would be extremely time consuming. It peels as you attempt to remove. Since I would need 600, I would never achieve the task at hand. So glad I ordered a trial run before trusting their quality. Cheap garbage. I will be contacting my credit card company. False advertising on their site showing the product one way and shipping it another way, with an impossible cheap film you can't remove. I offered to send back so they could remove it themselves!

I don't often leave reviews but feel it's needed.Wish I had read reviews prior to ordering. Very cheap quality, shipped from China so took ages. Feel I could have done something better myself. Not worth the money or time at all. Wanted a keepsake for my pet that had passed away but not happy at all with the product.

Should have read these reviews before ordering...Already 10 days wait and was told it'll be another 3 weeks. Ugh! I think I'll stick with TEMU, they communicate and are easy to deal with.

I order 3 drinking cups they never came they are supposed send it again they said it was return cause they can't find address but I order from others places I have no problem and when you try to get a refund they only want to give 70 percent that is not right they should give the whole think I will not order from them again and I will tell my family and friends not to

I ordered a Pokémon card joke gift. This was the worst printing job I've ever seen.

1. The printing is cheap
2. The cardboard used is low quality paper/cardboard.
3. the cut of the card is non-symmetrical
4. You split the word « to » into 2 lines (seriously?!?)
5. The card came bent, including the plastic cover which is bent.
6.0 quality control.

Update: It never left LAX customs and never arrived.
Products come from China and you don't get your products anywhere near when they tell you that you'll receive them. Mine has been stuck in LAX customs for more than a week

Ordered 2 glasses as gifts and after 3 weeks still have not received them. Was told that the address I supplied was an incorrect address and the package could not be delevered. Was offered a 70% refund, or, I could reorder and pay an additional 30%.
These people are crooks.

Paid extra shipping to be delivered for Mothers Day and still not arrived. Awful customer service. This company needs to be shut down!