Build zoom has created an easy way yo connect with potential leads and their model of not paying until you have e landed the deal is much better than any other "lead" sites. Great platform
I have had an issue with my account for over 2 weeks.
The phone number provided goes to voicemail.
No account managers, contact emails etc.
No way to delete your account or even a way to reach out to someone on doing so.
Hi Leigh, we requested more information and your contact so we could take a look at your request. Will you email customerrelations@buildzoom.com so we can assist? Thanks!
A lady posted a false review on their website and they do not verify or require any evidence! They will not remove after asking many times and even providing evidence myself of the false claim! Now I have to pay for an attorney to have review removed because it is tied to a Google search with my name! Worthless company if you ask me!
Hi Justin, thank you for your feedback. We built our platform to maintain a transparent contractor database where anyone can leave reviews. We noticed you’ve responded to the review in question, which is the right approach. To clarify, contractors are not required to pay to maintain a profile or manage reviews, and at no point have you been asked to pay for our services. We do not charge for posting or removing reviews. We are sorry to hear that you disagree with the review left by the property owner, however, it’s not BuildZoom’s judgement to understand what did or did not happen from a project back in 2014.
I posted my job with its particular needs and within hours, I received two qualified candidates.
This is after being told by higher ups that no one in the area could accommodate the time frame and jobs. Also very impressed with follow-up! Next time we have work to be done, I'm contacting BuildZoom first!
Thank you for your fantastic review! We're thrilled to hear that you received qualified candidates quickly and that our follow-up impressed you. We're glad we could meet your needs when others couldn't. We look forward to assisting you with your future projects!
We signed a contact with BuildZoom over a year ago with the promise they could find a builder at $217 per square foot but the closest they got was $325 to $500 per square foot. When we cancel the contract the billed our credit card additional $800. So we spend $2400 to talk with 3 builders to learn we can't build our cabin.
Hi Andrew,
We're sorry to hear that this has been your experience with BuildZoom.
Upon reviewing our calls and communications with you, it was definitively clear that there was never a promise of premium achieving your goal budget. In the initial call, our rep let you know a range of costs that the cost of the build could be in. When our reps speak with you about potential costs, we use our internal cost estimating tool, which considers multiple factors such as project type and budget to come up with a rough estimate on what cost could look like for any given project. BuildZoom does not host a suite of contractors that provide us the cost to build. None of the contractors are associated with BuildZoom, and we do not have any leverage in pricing for your project, as well as time frame for the project. The cost to build is heavily reliant on type of materials, land (if it is sloped vs flat), proximity to job site, and other criteria that need to be added into the total cost equation.
During our sourcing for you, we reached out to 41 contractors in the surrounding area to get preliminary estimates before moving forward with the project to ensure there was transparency with the desired scope and budget. From the ones who responded, a couple said the project was too far or out of budget, and 2 opted-in as interested. All in all, throughout the entire time we worked with you, we were transparent to you with the information we had on hand, and we continued to update you throughout the journey once our team had done research into your project specifications at greater length. BuildZoom's Premium service is helpful for property owners because it can help save money throughout the course of a project, mainly in the respect of reducing the change orders that you would typically face if you continued to go with a contractor with a low budget (This is typical from our professional experience). The value you received from your premium service was that you did find that the project is unfeasible (which is not a bad thing), and saved you the time to figure this out by other means and potentially spending much more than the $2400.
Additionally, we billed you only for what was in line with your Premium contract. The contract clearly states that you will be billed for all incomplete work. As a good faith measure and understanding that you wished to cancel your project, we provided you a 50% refund on your second invoice.
I hope that this clarifies your reservations about the Premium service.
We had a small emergency with our small (6 station) lawn sprinkler system. It was the last of the stations to go on the previous evening, and when we awoke, realized Station 6 had never Shut OFF~!~! We ended up having to shut off the main water valve in order to get the water to stop flowing. As it turns out, the sprinkler master valve had deteriorated and needed replacing. We called this business, and within an hour had a call back with over the phone diagnosis, and a scheduled repair of the next morning. They arrived as scheduled, provided the necessary repairs and further diagnosis (a 2nd valve needed attention as well), and also suggested a few items to look at for future reference. The 24 hour turn around was very much appreciated, and the professional level of expertise and customer service was exemplary. Great communication, and they "walked the walk", following through with services matching their initial suggested repairs. Highly recommended.
Thank you for your detailed and wonderful review! We're glad we could quickly respond to your sprinkler emergency and provide a timely and professional repair. It's great to hear that our communication and service met your expectations. Your recommendation means a lot to us!
I found BuildZoom to be easy to use and helpful in leaving a review for a couple businesses that use this site. It is important to share positive and negative experiences, but we so often only hear negative. I believe in sharing positive experiences and hope others will follow. Thank you for making BuildZoom so easy to use.
Thank you for your fantastic review! We're delighted to hear that you found BuildZoom easy to use and helpful for leaving reviews. Sharing positive experiences is so important, and we appreciate your encouragement for others to do the same. Thank you for your support!
The job was very well completed. The staff were very respectful and clean and the job was even nicer than expected
James kept me up to speed with every step of the project and I could not have had a nicer experience with Vinny Home Improvement.
I will use Vinny Home Improvements for future projects
Thank you so much for your wonderful review! We're delighted to hear that you were pleased with the quality of our work and the professionalism of our staff. It's great to know that James kept you informed throughout the project and that your experience with Vinny Home Improvement exceeded your expectations. We look forward to working with you on future projects!
Royal Construction was a pleasure to work with. The project manager Yotam went above and beyond to make sure that the project was done in a timely manner and that there were no issues. The property went from having the worst lawn on the block to the best looking lawn on the block. Highly recommend using them, make sure to ask for Yotam.
Thank you for your review! We're glad to hear that Royal Construction was a pleasure to work with and that Yotam provided a fantastic experience.
They provide a great service. I was able to leave a review for our contractor there.
My husband and I would highly recommend Felipe Vargas Construction in the Seattle /Eastside area, and his crew. He built us a beautiful patio awning, stairs and new cement patio for our new hot tub. He did such an excellent job we hired him to put new piers under our home and repaint and fix siding on the outside of our home too. Then asked him to help us remodel a bathroom too. He doesn't finish until you are completely happy. He helped us from July through September 2021
The Dawes Family in Kenmore
The contractor took our money and then abandoned the project. It has taken us 8 months to save the money to finish said job. They demolished our outside wall to kitchen for addition in November then abandoned the job pretty much after mid December. We have had to live with no kitchen, huge electric bills, and exposure to outdoor elements ( extreme cold, heat, bees and wasps) our granddaughter is allergic to these insects and the contractor was aware. They also left a large tunnel under home, we were turned into the city for code violations. My husband and his brother had to fill hole, it was very difficult and hard on them. If this is a premium contractor on your list, I would be horrified to think how bad a non premium contractor is. I would not even give 1 star if that was possible. The images are the state our house was in when they abandoned the job.
Hi Barbara,
We're sorry to hear that this was your experience with a contractor you found on BuildZoom.
BuildZoom works directly with state licensing boards and building departments to create a list of contractors in the the U.S. to help property owners find local contractors.
The contractors in our database are not employed by BuildZoom, nor does BuildZoom have its own network. We evaluate contractors based on a lot of different criteria to determine if the contractor is the best fit for your project and how reliable they are. Things such as (but not limited to) the number of permits they’ve filed in their lifetime (and in the last 12 months), the number of jobs they’ve completed, the types of jobs they completed, the reviews they receive on different review platforms, the number of years they’ve been in business, their bid-to-hire rate, their licenses, and how responsive & engaged they are with both their clients and BuildZoom. All of these factors, and more, go into their BuildZoom score that ranks them among other contractors in their local area.
If and when we discover that a contractor is conducting themselves in a manner that’s bad, we do suspend or ban them from our website. While their profile remains online, we assure you that they are blocked from receiving additional leads from us. As far as your situation, here are some actions you can take:
File a formal complaint to your State Attorney General
Reach out to your State.gov's Office of Consumer Affairs and Business Regulation, where their license is listed and open up a complaint - request for the contractor to be investigated
Simultaneously, ask for their contractor's bond information (if you don't have it already) to file a formal claim against their bond, which would compensate you for misperformance
Review the requirements for your State’s Recovery Fund (if they have one)
If you would like, leave a review on their BuildZoom profile so that others are aware of your experience (we've come to learn that some regulators will visit our site during their own research)
Again, we are very sorry that you encountered this situation and we hope you’re able to figure something out. If you need help researching any of the above options in your state, reach out to us at customersupport@buildzoom.com.
I subscribed to buildzoom's "Premium" membership. It sounded good; I get a building professional to find me appropriate contractors and help me to review their proposals and estimates. Out of the gate, buildzoom learned a lot about my project, and set about finding contractors.
In this market, contractors don't really need to be responsive, so you have to keep pestering them to get an estimate. I was hoping that buildzoom would help me with that. Instead, I just had one more agent I had to pester - buildzoom themselves! Over the course of two months, buildzoom managed to get zero estimates, even though four different contractors came to review the project. It isn't a surprise; buildzoom never followed up with the contractors, even after I pestered them. The "Premium membership" cost me over $1000, which I consider to be money lost to a scam. They did some posing and posturing as if they were doing work, but they did no work and delivered nothing. Don't waste your time and money.
Hi Dean, I'm sorry to hear you had a poor experience with our Premium Service. If you would like to email us at customersupport@buildzoom.com with your full name and the email address associated with your account, I'd be happy to get you in contact with the appropriate manager to discuss the situation.
I can't say enough about how great this company has been to work with from the local salesman Julian, the install crew to my final turn it on and explain how to monitor my solar panels man Alex. Every step of the way they kept me informed with what was happening and were able to get the system installed before the end of 2023 so I can get my tax credit I was needing.
BuildZoom helped me get my project done! The team was helpful at providing options for contractors and also providing information so I could decide who would be a good fit. They followed up regularly to make sure I was satisfied, had the information I needed, and that I was happy with my contractor. I definitely preferred using BuildZoom to other sites I've used in the past for home projects. I would use BuildZoom again.
I had the BEST experience working with our designer, Joe. He was super accommodating of all of the inspiration pictures I sent to him. He brought my kitchen vision to life! I will definitely be coming back when we are ready to upgrade our bathrooms. We also got several quotes from other cabinet companies, and this was the best price!
We have an old house and needed a new trapdoor with ladder installed to make it possible to do the work of putting a heat pump and HVAC system in our attic. I was dreading what I was thinking could be a long search to find an available contractor and was very happy to find that I could list the job with BuildZoom.com. Within 24 hours several of their vetted contractors contacted me and set up appointments to come to the house to give us bids on the work involved. The job is now being done within the week of our posting.
I called James Boden Electric the afternoon of 3/13/23 because my gas hot water tank began leaking and I wanted to replace it with an electric one. I needed him to install an electrical line from my box to the tank. I asked him if he would be able to actually replace the tank and cap my gas lines and he said he could. He quoted a very reasonable price right over the phone. Jim and Eli showed up on 3/14/23 after picking up the tank for me. He even removed an old gas heater in my garage that didn't work and capped that gas line without any additional cost. He was done in 3 hours. They were very nice, thorough and professional. I would recommend them.
Working with with BuildZoom has been great. They work hard to build strong lasting partnerships. The quality of leads, customization options, and responsive support have exceeded my expectations. Highly recommended!
Thank you for your fantastic review! We're delighted to hear that working with BuildZoom has been a positive experience and that our leads, customization options, and support have exceeded your expectations. Your recommendation means a lot to us!
Who do you turn to on a Sunday afternoon when rain drops are dripping from your bedroom ceiling? In my search for someone, anyone, I came across Brooke at Buildzoom. Though a look see revealed the source of my problem, which was repairable, it could have required more urgent attention. After waiting for favorable weather a few days later was able to reseal with asphalt and ensure that process was adequate. September 24,2023
Thank you for sharing your experience with us. We’re glad that Brooke at BuildZoom was able to assist you in addressing the issue with your ceiling and provide guidance on the repair process. It’s great to know that you were able to resolve the problem effectively, even with the challenges posed by the weather. If you need any further assistance or have future projects, please feel free to reach out.
We have used Justin for several big and small projects. He's built an outdoor kitchen, awning, installed windows, built a shed etc. He does quality, high end work at fair prices. We'll continue to use him in the future.
Overview
BuildZoom has a rating of 3.8 stars from 255 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BuildZoom most frequently mention great job, customer service and top notch. BuildZoom ranks 3rd among Contractors sites.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the great feedback! We're so glad to hear that BuildZoom’s pay-on-success model and platform have been helpful in connecting you with quality leads. We’re committed to supporting pros like you with a smarter, more fair approach to growing your business. We appreciate you being part of the BuildZoom network!