I'm updating my review in response to this. You state that BZ holds contractors highly accountable. I'm not sure how that can be when you've removed my negative review. You state that you don't suppress negative reviews but you removed mine. If your position was truly to assist clients with finding the best contractor for the job you wouldn't contract with companies that employ workers to do work that they are not licensed or permitted to do! You state that you will suspend or remove contractors from your website if you believe it is warranted, then why didn't you suspend the contractor I mentioned after I informed you of their multiple violations? You are correct that positive reviews help boost a contractor's rating which ostensibly helps their (and BZ's) business so if you remove negative reviews it also means that a company's rating will not be lowered. I disagree on your point about other review platforms, plenty of critical reviews can be found on sites like Trustpilot & Sitejabber that interestingly do not show up on BZ. I stand by my original review, you have had 6 months to investigate my review and I have not heard back from you in that time. It is apparent that you are siding with the contractor here who left our job with many things undone or poorly done and also did work he was not permitted or qualified to do. I did state in my original review that the company & contractor received multiple violations for work that was done incorrectly which resulted in costly repairs on our behalf but it seems BZ has no interest in hearing this. Moreover, your ignorance and gaslighting of these concerns means that the company's BZ score and rating remain unblemished by my review that was removed and future customers of this company will not have the benefit of knowing how this company does business. The plethora of negative reviews out there in regard to BZ make it abundantly clear that BZ is in bed with sleazy contractors and really has no interest in helping folks find qualified tradespeople nor doing right by their customers.
We hired a contractor off Buildzoom mainly due to their high score. That contractor was hit & miss about showing up, did work they were not licensed or permitted to do which resulted in extensive repairs on our behalf to fix shoddy work & bring our remodel up to code. The company received multiple L&I citations but denied any wrongdoing. I subsequently left a negative review on Buildzoom for the company & they took it down, they state that "customer feedback" is an important component of their rating criteria but they must be referring to positive feedback. I believe it is common practice to remove negative reviews which doesn't reflect all customers experiences but it benefits both Buildzoom & the contractor as the absence of negative reviews hides issues that real customers report & doesn't lower the company's rating: win-win for both Buildzoom & the company. If they are removing negative reviews it is also likely that many of the glowing reviews are fake. Buildzoom is good about responding to customer complaints that appear on different sites but they are quick to reject any responsibility for issues & they are all smoke & mirrors. Nearly 100 complaints on BBB cannot be all wrong. Totally shady company!
LL Vigers did a great job, on a scale of 1 to 5 I would give them a 6 if I could
Positive all around!
Highly recommend.👍👍👍
Lemme tell yous these people are the real deal,great service they provide!
All Great, good communuication without being too myuch
Was easy to contact my contractor, Ramber Tile did an amazing job. Thank you Buildzoom.
Needed a plumbing repipe. BZ found some excellent plumbers to come out and inspect my job.
Left a review for a good company and they processed it and posted it sucessfully
Buildzoom accepts reviews of a contractor from the people that hired a contractor. Buildzoom will not accept a review of a contractor by an adversely affected third party. For example, my neighbor hired Anchor Fenceworks to build a fence. The contractor built the fence from my property. The contractor did not have permission to be in our yard. They drove a mobile power auger across our property to drill post holes. They left the dirt and rocks from the post holes on my property. They did not clean it up. They used part of my materials to help them build the fence. They damaged a bunch of plants I was overwintering in my back yard. I called Anchor Fenceworks about the damage and the guy hung up on me.
Under Alaska law I believe Anchor Fenceworks committed a criminal offense.
AS 11. 46. 330. Criminal Trespass in the Second Degree.
(a) A person commits the crime of criminal trespass in the second degree if the person enters or remains unlawfully
(1) in or upon premises; or
(2) in a propelled vehicle.
(b) Criminal trespass in the second degree is a class B misdemeanor.
Anchor Fenceworks employees entered our property twice without permission. The first time they drove a mobile power auger around on our property to drill post holes. The second time they came and stayed on our property most of the day. They used and damaged our property. I am currently filing a complaint with the State of Alaska regarding their business license.
I wrote a review of Anchor Fenceworks for Buildzoom as an adversely affected third party. The moderation team, in their infinite wisdom, refuses to accept a review from an adversely affected third party. They don't care the contractor trespassed and damaged property in the process. That tells me that Buildzoom is being dishonest to the general public. I think it's very dishonest when the moderation team knows something adverse about a contractor but they don't want to tell the general public. They refuse to accept a review to that effect because it isn't part of their guidelines to accept a review from an adversely affected third party, guidelines the moderation team likely wrote themselves. After all, they wrote the guidelines, how could they possibly be wrong. What the general public doesn't know is just too bad. To the general public, if you were hiring a contractor would you not want to know how that contractor is likely to treat your neighbor? If the contractor destroys your neighbor's property that neighbor might well sue you for damages. Keep in mind, you hired that contractor and turned him loose on your neighbor. I think the moderation team is dishonest for refusing to accept reviews from adversely affected third parties. They are withholding potentially important information from the general public. Buildzoom has had 67 complaints filed against them through the Better Business Bureau in the past 3 years. Why would anyone trust them?