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The company exhibits a mixed reputation, with customers praising its affordable pricing and trendy product range, often appreciating the quality relative to the cost. However, significant concerns arise regarding delivery delays, with many customers experiencing long wait times and inadequate shipping communication. Issues with product quality and sizing inconsistencies are frequently mentioned, alongside difficulties in the returns process and unresponsive customer service. Overall, while there are positive experiences, the recurring complaints about service reliability and product satisfaction suggest that improvements in customer support and fulfillment processes are necessary to enhance overall customer confidence.
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Good service and good value of money and I needed new dress
Experience was fine no issues when placing order it was very smooth
Dresses are beautiful but do run large. Sandals are very cute but one had straps a little bigger than the other.
The jeans do not fit and I have found it extremely difficult to find out how to return for an exchange or refund. I have submitted a request via the website however received no reply, this was over a week ago!
I then receive an email asking if i have received my order and what the experience was! No mention of are you happy with the order? Would you like to refund or exchange?
Do NOT use this company!
Loved everything about my order, BUT did not like how long it took for delivery. Still rate a 5
Good product as described arrived on time would order again
Easy to order and love clothing good quality clothes
Its like any online site its real and legit and the delivery was not that long
Ordered two items only received one, poor quality nothing g like the picture shown very disappointed. Still waiting for other item
Tiny in comparison to use size 16
Very disappointed
Got product in a timely fashion. The fabric is very comfortable.
The sandals are amazing and very pretty but the bodycon dress doesn't respond to the size, it was too small. I love the sandals
The halter short set I purchased did not fit properly. The halter opening is not wide enough to fit around your neck. I'm not sure how it would fit any person.
The flip flop sandals I purchased are not sturdy enough for your foot. Your feet come right off to the side.
Terrible never again, the quality of the outfit was nothing like the picture waste of money in hard times too!
I purchased 3 blouses from Boutiquefeel and when I received them they were too big. I returned the items in a flat rate package ( which doesn't have a weight but has a tracking number). After days of going back and forth with them regarding the weight and the fact that they have received the items they yet refuse to refund me. This company is a scam because they use the weight excuse to not refund your money when if you clearly have a tracking number I don't see the problem. This is exactly why I don't hold faith in foreign companies. NEVER AGAIN. They refused to render a refund because the package doesn't have a weight. 1 star is far too many but I had to pick one. POOR CUSTOMER SERVICE.
I ordered 2 dresses, one for my sister and one for me. Dresses that fit us well. Average quality but it was still good enough for us. I was apprehensive given the comments but in the end I have nothing to complain about.
My experience was good I thought the shirts were cute so I ordered them. My order came fairly quickly
I was impressed with the quality and uniqueness of these shoes. Worth the price. Comfort is as expected with a flat sandal. I love my new shoes!
Answer: They suck at refunds and make excuses. Such bad customer service.
Answer: THAT'S A SIGN. DO NOT ORDER FROM THEM! I ordered 3 blouses and they were too big. I returned them in a flat rate package thru USPS and because it only had a tracking number and not the weight they refused my $66 refund. Yet still, they have my returned items. Therefore, they have my money AND items they surely will resale.
Answer: Unfortunately takes about 6 weeks at least that's how long it was for me and I was not satisfied with their clothing
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