Booking.com

I am unable to use their customer service website to leave a message regarding my promised (by the property) partial refund. It has been 28 days. They are blaming it on the property. I'm getting ready to dispute the charge because there is no reason it should take this long. When you go to booking.com/help, all it tells you is you don't have any messages but it will not let you write a new message. It takes 20 or so minutes to reach anyone by telephone since you cannot connect to live chat even though they claim to have it. When you reach someone, they are at a call center somewhere with a pretty thick and sometimes hard to understand accent, and they tell you they're waiting for an email from the property and it seems to me if I can't write them a message, probably the property also can't and that's why. And they expect you to finally give up and go away without a refund.

Took my money but then cancelled my booking and now we cannot get our money back let alone the additional costs having to change other elements of the holiday. Nasty company... use someone else, they not even the cheapest. Find the place you want to go to and then book via a different platform otherwise you could end up in the same disaster we are in.

Booking.com says free cancellations. I made an advance reservation 1 month ahead. The next day I had to cancel. I contacted the Hotel all was well. Contacted Booking with little response. After 2 weeks I contacted Booking again little response. After the the original date I received tax refund of $12.03. Booking said since I was a "No Show" I forfeited $90.00! How can one be a no show after a cancellation.
They are not a reputable company. Deal directly with your hotel/motel by phone. This site is a RIP OFF!
PS I have been banned from thier blog!

Do NOT use booking.com. I booked a room through this company to attend an event in town, the event was cancelled, I contacted the hotel, and they said I could cancel no problem and I would not be charged. However, booking.com is still trying to charge but but at the same time they're claiming it isn't THEM charging me, it's the hotel even though the hotel said don't worry, no charge. I have no idea if I'm going to be charged, and there's no way on the booking.com site to contact them. Everything that seems like reaching out to customer service is a dead end or an error message that says "your help center time has expired." the only real messages go to the hotel, which I have already spoken with several times and I feel like I'm now annoying them.

These people are thieves. I was refunded for 1 night at a hotel where there was an issue and was credited 280$ from the hotel but booking only sent me 259$ stating that the rest in in my "booking wallet" and when I went to check it said I had 0$ in my wallet. When I said this over and over the company just repeated their speech again like robots and hung up on me. I will be pursuing this with my lawyer!

Double booked our accommodation and only informed us after we had purchased a £200 non-refundable ferry ticket! No compensation offered apart from v sub-standard alternative accommodation that didn't allow dogs (no good to us). Disgusting way to treat people. Trip had to be cancelled entirely with £200 down.

Hotel we stayed at was dirty.
Cancelled the reservation that night through booking.com and listed that reason. The hotel had no vacancy.
Called to follow up on a refund and booking.com is useless.
The hotel said we said there two nights ( we have proof we did not) and since they use central European time we officially cancelled the next day.
TERRIBLE customer service. She DID not listen to the situation and instead kept saying " the procedure is" and would not let me talk to a supervisor who may be able to remedy the unique circumstances.
Will never use them again.

Absolute trash. If things go smooth for you, then good for you. But when incidents happen, they will not protect you. We booked an accommodation named Hotel De Bern in Nice. The hotel is basically a money trap. They will set you up with broken facilities to scam the deposit. But whatever you do, they will not return the deposit anyway, and Booking.com protects them. Booking.com even removed the chat history between the hotel and I to cover it up.

Recently, I asked one of my friend who works in the hospitality segment. She confirmed that Booking.com will never cover the money lost or take any action to protect customers. They will tell their support agents to keep customers on hold, fail promise and lie until their customers give up.

Never ever use booking.com for your own sake. I will spread this information to every review platform until the last day of Booking.com

This company doesn't care about customers satisfaction and complaint. The customer service team sits on the other side of the world - Philippines, they were taught to say "sorry" like parrots but no action to make customer experience better! They also put you through with the property to solve your issue on your own. They don't help with resolution or return your call to resolve your complaint. Stay away from this European organization.

My wife book a hotel room and Maple Grove mn. I paid Booking. Com but was required to pay another 100.00 deposit before I could get my room. They also advertise pet friendly and they are not. I will never recommend using a company that lies on their website and does not keep up with hotel policies.

Horrible and frustrating experience. I don't see the point of booking through them. They cannot cancel or change your reservation….you have to go directly to the flight, hotel, etc. Customer service is difficult to reach and unhelpful. Booking through this site is pointless.
Seems like a scam that they take money but don't provide any service.

I emailed in regards to booking.com overpricing hotel room that I booked in comparison to hotel price. I could not cancel as was less than 24 hours and the hotel had no manager on site. She said there room prices were cheaper than booking.com.

I tried contacting booking.com via app but it wouldn't let me send a message, I sent many emails but bots just kept responding asking me to send same information and when I rang I had to ring outside country number but was on hold for ages. Absolute shocking customer and I have booked all my stays through booking.com for years, even have Genius 2 but would be reluctant to book with them again!

Bookings.com lost my reservation less than a week before the bachelor party I am throwing for the Groom to be. They offered no compensation to me even though the new rate was much higher than the price I previously paid for. I spoke to customer service for over an hour with no resolutions. I was very courteous, all I wanted was the rooms I paid in full for. Their "relocation" process is sketchy and do not trust the hotels they try to put you in. This website should be flagged for fraud and not trusted for important events. I did not know this going in.

Booked a preset tent through booking.com, 5 days props to the trip. The same day I found the actual site for the preset tents, which were almost $20 less per night for the same exact accommodation. I immediately reached out to booking.com who delayed response, until after my trip was over. Went back and forth with them for the entire trip, provided all information only for them to delay until my trip was over then claim that as the reason they would not honor their own policy.

I have 3 times experience of non payment of my cancelled tickets. No one response and their customer care is in a different country. They have auto replays and real cheaters. Please do not book tickets here and invite troubles.

Rented a 3 bedroom suite in Hollywood Florida for sisters reunion. We were confirmed 3 king bed. Got there and had 1 king bed and 2 twin bed. Call booking.com and was hung up on three time when I explained the situation…. False advertising on there site and zero customer service. No help and refused to attempt to solve.

In years past, free cancellation was seamless, but in my recent two cases, the neither the website or app worked. Customer Care number tried to refer me to the hotel who then referred me back to Booking.com. Booking then verbally assured cancellation, but did not follow through - I was stuck with a $99 bill for a room I didn't use. Neither the hotel chain nor Booking.com will make good, though they verbally acknowledge not my fault. I suggest shopping through this site but booking directly with hotels.

Scam!
Lot of fake reviews on Google for most of hotels in Delhi. This hotel is also one of them. Completely shady and Booking.com does not care as long as they get money to support these businesses.

I booked the room using booking.com. While checked in, they charged far more and I would get official invoice from Booking.com but still have not received anything else. This hotel is a scammer. It's been a day I checked out but not received any invoice. Feels very shady.

Contacted the booking.com customer care but they don't care. Waste of time, money and trust.