Booking.com

Asked a refund for a cancellation flight. Got the mail, called several times the customer service. Was assured being refund in two weeks. We are at almost 7 months. Now they don't reply anymore. And they have the courage to advertise trough all mass media?

We were charged twice for a 4 night stay. We also only stayed 1 night because the hotel room was infested with bed bugs and cockroaches. We were bitten at least 100 times. We informed Booking and sent them pictures of the bites, the roaches and the double charges on my Visa. They kept saying they were not receiving our emails and basically refused to help us. We ended up paying for 8 nights, stayed 1 and were in a horrible room. They did nothing. Expedia would have been far more helpful.

These people will steal from you flat out! Tell you they took care of it and that's a lie.
Liars and thieves. Go to hell.
Confirmation " *******650 pin 8625
Dirty filthy lying foreign scum. Thieves. Pigs. Demon filled pigs

Booked a room at Comfort Inn Suites got comformation number called hotel and didnt have any rooms available. Still got charged on my card. Now disputing with card company and have to pay in full until they hear from booking,com. I should of checked reviews for this site first but was a last minute ordeal because of death in family. AVOID BOOKING.COM

I had used booking.com a few times in the past for hotels and even needed to cancel or change reservations and had no problems. But I booked a flight the other day, then realized it was not going to work, so took advantage of the very clear promise that I could cancel in 24 hours. I called, was transferred, was put on hold--forever until phone battery died. Tried again today. Was told a whole lot of gibberish (BS) and then that my request would be sent to the "Support Team." That's all. I was promised a call back or response. Nothing at all. If I have to, I will take this to small claims court and I won't let up. Advertising 24 cancellation is fraudulent, if they don't honor it. But then when I see today that the company doing the booking is in Miami, of course. Florida is filled with cheats. I would never, every under any circumstances book with them again. Go straight to the airline or hotel or forget it. I will be cancelling a hotel I booked.

Booked the Fame Hotel in Blackpool south shore. When I booked we asked for breakfast free parking and Wi-Fi. Well got there the host Evan didn't introduce himself explained about keys, he then rushed off, when requested time for breakfast, he said had we booked said yes! Went into this room where his wife Tina appeared no introduction and was quite scruffy said we only booked room only, explained we'd booked breakfast. She stated they don't do midweek meals. But if we required breakfast it'd be £8 per person. We declined. On entering our room it smelt badly, hence we went out and bought antibacterial spray. Dent in wall, shower was crap. On positive note view was amazing Wi-Fi was okay but slow but was manageable. Room in itself was okay. We arrived on the Monday Tina messaged us by email on Wednesday regarding price of breakfast including child we had no children. The host you never saw, when you did they just ignored you. Would we recommend No would we stay again definitely Not!

I'll keep it short and simple.

We rocked up to a booking.com vendor. They said a place has been double booked. They offered us an AirBnb that their friends were running. They drove us there. We waited about 20 minutes for the owner of the AirBnB to arrive. They stopped their car, took one look at us and left.

5 minutes later, the vendor with us receives a call that her friend doesn't want to give us the place because of the way we look.

If you don't want to be held accountable for the racism of the friends of your vendors, maybe look at not having an issue such as double bookings happen so frequently in an age where technological capability is as abundant as oxygen?

In all seriousness, neither of us are ever using your service again, and will tell every person we meet about this story. Absolute trash.

Used these for a night stay in York I really needed hotel with a car park so put this in my filter search choose Hampton by Hilton York. £256 for one night. Disappointing is an under statement no car park as advertised had it been a disabled person they would have struggled with the trek. This hotel is close to travel lodge for facilities but double the price on looking on line the rooms were £120 a night that's the true value of the room at best.

"I'm extremely disappointed with the experience I had with (booking.com) and their car rental service in Dubai. Despite paying for the service through their platform, they are refusing to provide an invoice, which is unacceptable. Initially, their customer care team promised an invoice, but now they're denying responsibility. It seems like a deliberate attempt to avoid paying taxes. I'm left with no choice but to raise my voice online to get their attention and resolve this issue. I urge (booking.com) to take responsibility and provide the necessary invoice for the service I paid for. Simple solution: issue the invoice, take responsibility, and ensure transparency in your business practices."

I booked a hotel through these people and then cancelled it the following day when i realized what a $#*!ty place it was.
I should have been given a refund right then and there, but i have been waiting over 75 days now and all i get is the same song and dance about how they are working on it.

This is a complete scam company who will do nothing to help you should your booking not turn out as they promised.

Do not use them...use someone more credible

My booking was forwarded to lastminute.com because I checked the option " book flight and hotel" Despite my client status at Booking.com I cannot reach them to cancel this while I got a bad feeling immediately.
It became truth: lastminute.com starts to change the flight schedule and simply promise you that they would make a new proposal - no way, they postpone and delay until they say " it is too late" I have checked and the flights we initially have were still available. Finally we need 8 hours more (double) and an extra flight.
Booking was not reachable even not for sharing this review so I need to do it by public channels.
I wish everybody a carefree and safe and above all a pleasant journey

Here is what they don't tell you--you book through them, and the hotel sees you as an inferior guest. Our hotel, Holiday Inn Express in Ft. Atkinson, Wisconsin, had multiple issues--TV not working, a refrigerator without visible controls that froze and exploded food and canned soda. A desk clerk promised us a discount for our trouble, but upon checkout, we found out that since we booked through a third-party site, and they already had our money, we were SOL. The hotel did not respond to a nicely worded and thorough email, so what might have been a four or five-star review, had they addressed the issues or at least answered us, became one star. Same to Booking.com. There appears to be NO WAY to warn other guests about this practice. Basically you are buying a pig in a poke, to use an old-fashioned expression that means you pay up front and HOPE you get your money's worth.

Never had problems with booking, booked about 20 times, currently having Genius second level and prices often lower than book directly with hotel (especially with 10% return on my credit card). When borders were unexpectedly closed in Russia, I had a hotel on Maldives booked in 2 days! The hotel didn't want to return the money or move the dates, they just told us that from their end borders are open (though flights from Russia are cancelled). I called booking support and they helped to persuade the hotel to move the dates without additional fee. So I consider service as good enough.

After reserving 2 hotels rooms via Booking.com and driving 45 mins to the hotel just to find out that Booking.com NEVER even booked my hotel stay, I ended up paying over $300 more for my rooms because at that point I had to book directly with the hotel! Booking.com still sent me emails as tho they took care of me. They wasted my time and money. I could have used a different company! I've told everyone I know not to use this company. They are unreliable!

I tried booking a family trip through Booking.com. When I arrived at the hotel we were given the wrong room (we need a suite to accommodate our 5 year old twins) and promptly checked out. I was told by Booking.com I would receive a full refund in 7-12 days because they had the wrong room code (Hilton said this had happened 3 times before). So we took our kids and luggage across town and booked at another Hilton (I was loyal to the Hilton brand name). Now neither party will help me get the refund I was promised on the phone before we left. I've spent hours on the phone with Booking.com and all they've offered is $25 Euros (the trip was $533). We will never use this service again, or Hilton for that matter.

I booked an apartment through booking.com and there was no hot water! On speaking with the owner I was able to identify the plug to the hot water system had melted and was giving off noxious fumes. The owner insisted I could still just plug it in and it would work - I tried: the water didn't heat and the heaters light didn't turn on and there was an increase in noxious smells. The owner was unprepared to come and fix the situation so I've had cold showers in winder for 3 days. On raising this to Booking.Com (with photo evidence) they say the owner says I should just plug it in and they will do nothing more. Booking.Com don't care and there seems no recourse. I will steer away from Booking.Com as they are not there to help. I advise you to steer away too...

Their site is very miss leading. They have no customer support if the hotel/resort doesn't owner your booking or they don't return your money. You will get much better service booking directly on hotels' website or through Expedia.

Just call the hotels directly, it's safer and you'll receive better rates. I paid to book and hotel and even if everything seemed to work on the Booking.com website, no reservation was ever made due to an internal error@ Booking.com. Customer Care told me they would refund me in 7 to 12 working days... more than 1 month later I still haven't received my money back... Probably I will never get it back. I will just delete my Booking profile and use the website to find hotels that i will call directly instead.

Booking.com is a rip off. Please do not waste your money because you cannot get refund or change any reservations through this third-party company. I end up paying over $1000 for a hotel room in Las Vegas that was booked through booking.com needed to change my reservations and I could not change or cancel.