Sitejabber Website Reviews and Complaints
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Buy body jewelry online. Belly button rings, belly rings, wholesale body jewelry, body piercing jewelry, piercing jewelry, navel rings, tongue rings


bodycandy.com
Founded in 2002
Amherst, New York, United States
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BodyCandy Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of its jewelry, as well as the effectiveness of its customer service. Many reviews highlight quick and helpful responses from support staff, which enhances overall satisfaction. However, shipping delays and issues with order accuracy, such as receiving incorrect items, are recurring concerns. Additionally, customers express a desire for improved website navigation and clearer product descriptions. Overall, while the company excels in product quality and customer service responsiveness, addressing logistical challenges could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

service
1,284
quality
251
This company responds to reviews on average within 4 days

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46,667 reviews
Illinois
1 review
12 helpful votes
Follow Lori B.
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My husband got a pair of plugs from the website and jokingly put Dr before his name in the shipping info. Now he is getting spam calls asking for a DR. [INSERT LAST NAME] So their plugs are cheap but hey sell your personal information. So not worth it.

Date of experience: June 26, 2015
Canada
1 review
7 helpful votes
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Cheap is great! If it holds up. I bought five septum/BCR/horseshoes of varying colours. They were shipped well, took two weeks to get here, which is fine, because you can't expect much from Canada Post, but shipping was /ridiculous/.
When I finally received my order, all but one ring stripped of it's colour within /hours/ of wear in some cases. I might order again as a second chance, but the quality is certainly what you pay for.

Date of experience: June 6, 2015
California
1 review
2 helpful votes
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I order from BodyCandy on a regular basis and have never been disappointed. I've seen reviews where some jewelry has arrived broken but I've never had it happen. I wouldn't recommend ordering online vs. going to a professional if you're a bit new to body jewelry but overall it's a great site. Very fair pricing, quality jewelry, pretty fair shipping time, and I always find something I like.

Date of experience: June 6, 2015
Colorado
1 review
3 helpful votes
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COULD be better
May 26, 2015

I bought (what I thought was a set) a disturbed labret, if you want to feel like you are hooking a fishing weight to your lip, go ahead. You only get one for the price shown, but did not tell you, letting you assume what you want. I also bought a sword industrial that said one size, but wasn't the size at all. The fact that anybody could ever fit an industrial that size is astounding to me, along with, to put it in you have to stick it in from an outside hole, since the top piece is welded on, which is advised against by any semi-knowledged person with our selling industrials. So, I decided to try and piece what I could on my industrial, and it worked, for now. Buy from their if you want, but I'd highly suggest you take the words of complaints into suggestion. They're not worth the time, and you can't return anything they screw up once you've opened it.

Date of experience: May 26, 2015
California
13 reviews
56 helpful votes
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It's actually the only site i order my body jewelry from. They have all sizes needed and the selection is overwhelming. Has something for everyone and my favorite reason for the site is the low prices and good quality. I interchange pieces and make my own creations. Will continue to order and would recommend. Shipping is good too.

Date of experience: May 11, 2015
RU
2 reviews
31 helpful votes
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I placed an order and authorized payment through Paypal. Order was canceled in 2 days without explanation, i had to contact their support to find that they simply don't ship to my country even though their site allowed me to order! Paypal placed a hold on my payment, and i was able to get those money back only in a whole freaking month. Eventually glad that i didn't buy from this site, all of their merchandise can be found at Chinese sellers on eBay for much lower price. If you're willing to buy something of that quality, at least do not overpay.

Date of experience: May 6, 2015
Michigan
1 review
1 helpful vote
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I love them!
April 18, 2015

They are Great Ive been ordering from them for over 4 years and Ive never ordered from anywhere else They have never messed up my order. Just last week i was very surprized i order a mystery pack and got 5 super fricking cute belly rings totalling 25$ for only 4.99 I like them alot

Date of experience: April 18, 2015
Georgia
1 review
1 helpful vote
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Body Candy Liars!
March 24, 2015

I ordered several nose bones from this company that were all suppose to be 5mm long. Some were the right size and others were not even close. They were so short I could not wear them for fear of my piercing closing up. They refused to do anything about this. This company does not care about it's customers, only money!

Date of experience: March 24, 2015
Canada
1 review
12 helpful votes
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I have had my belly button pierced for awhile, and have had no problems with any other jewelry. But, about three months ago, I ordered a purple rose belly button ring, and was really excited when it came in the mail SUPER FAST. And it was really pretty and at a pretty good price! But after a month, the purple rose fell off :( not long after that, it started to change colour, from silver to this ugly copper and black colour. On top of that, when I first put it in, it was ok, but then my belly button got infected. My doctor told me to keep the ring in (obviously), and I cleaned it according to what my doctor and piercer said. It got worse. So eventually we changed the ring to a different one, and after a week the infection is completely gone. The jewelry is a piece of CRAP! Never ever ordering from here ever again!

Date of experience: March 19, 2015
Florida
1 review
5 helpful votes
Follow M C.
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I was impresseed by how fast this company took care of a problem with my order for earrings. The colors of all portions of this particular chandalier style didn't match (the sections were all supposed to be the same shade of orange). I let them know about the color discrepancy, and received a new pair very quickly. No fuss. I would definitely do business with them again. Recommended

Date of experience: February 14, 2015
Australia
1 review
1 helpful vote
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DO NOT OPEN YOUR LITTLE PLASTIC BAGS THAT YOUR JEWELERY COMES IN UNLESS YOU KNOW IT'S 100% WHAT YOU ORDERED! You cannot return/refund open plastic bags and will be stuck with it!

Postage to Australia is suuuuper slow. Went on the website and looked for some way of contacting them about not receiving my plugs was extremely difficult to find their email. After emailing them my problem i got the reply "Free postage has no real time that they're suppose to arrive, free postage who could complain?" I did end up getting my plugs a fair few days later correct sizing and plugs. Very very heavy stone plugs though wouldn't recommend for sensitive or thin stretched ears. Probably wont be ordering from them again but still happy with my goods. Don't be fooled not everything they say is "stone" My marbled stone plugs were actually plastic and ridiculously light compared to my other stone plug that i ordered at the same time.

Date of experience: February 4, 2015
California
8 reviews
37 helpful votes
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I'm always looking for cute earrings for my helix piercing and this site had several at good prices. Shipping was fast and I didn't have any problems.

Date of experience: December 27, 2014
Colorado
1 review
4 helpful votes
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This is pretty much the cheapest, most unreliable website to get jewelry from. I received two tongue rings and two belly rings from here for Christmas. The tongue ring literally broke off the moment i put it in, the other one was stripped as soon as i opened it. Anybody is better off ordering from Ebay.

Date of experience: December 27, 2014
Canada
2 reviews
5 helpful votes
Follow A- M.
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According to Canada Post, they put done the wrong postal code. So the package is lost.
Never replied to my email.

Opened dispute with credit card company.

Date of experience: November 1, 2014
Texas
1 review
7 helpful votes
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Terrible customer service
September 3, 2014

Terrible customer service. I tried emailing them asking a question about a piece of jewelry and they didn't even know the answer and was very rude about it. I placed an order for 2 horseshoes rings and both balls on one of them was stripped and they wouldn't let me send it back even though I contacted them the day that I received them and again they were very rude about it. I will not be ordering from this site again.

Date of experience: September 3, 2014
Florida
1 review
10 helpful votes
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I placed an order for about $40 worth of jewelry and never received it. I called to see if it had been shipped, and they couldn't even find my order in their database.

Date of experience: August 18, 2014
Michigan
1 review
8 helpful votes
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TERRIBLE!
August 12, 2014

TERRIBLE! My first order from this website was lost in shipping. They reshipped it, but when I got that package, I saw a letter in it that said one of my items was out of stock. They couldn't have told me this before they shipped that package? AWFUL. So I decided to give them another chance. I ordered 3 items. Two of which were 8 Gauge Tapers. They arrived very quickly, and I was very excited to try out my tapers. I got one in fine. When I was putting in the other one, I realized that it fit way too easily, as my ears are only stretched to a 10 right now. I looked closely at the two tapers and realized that one of them is actually a 10 Gauge. I am very upset and will not be ordering from this website again.

Date of experience: August 11, 2014
Canada
1 review
8 helpful votes
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Possibly one of the worst stores I have ever dealt with. I ordered from them two times. First time they sent the wrong things. Second time, they were late after losing my package. To top it all, their earrings peel off and do NOT match their descriptions. When they replied to my email they tried tried to cover their faulty products by saying that it is normal for them to peel off!

Date of experience: August 4, 2014
Illinois
1 review
7 helpful votes
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I had the worst experience with this company. I was so excited to get my jewelry and when it finally came I was so disappointed. First of all, I had to pay postage when the package arrived... wtf. Then when I opened my package my one tragus earring looked so different from the displayed picture on the website so I was like whatever i'll just try it on. It BROKE when I tried to unscrew the ball! What an expensive piece of crapp! Then It came to my cheater spiral plug. When I finally got it screwed on it wobbled around and looked awful... how thick do you think a persons earlobes are?! Overall cheap $#*! made jewelry and I will never buy from this company again. I recommend not buying tragus earrings and cheater plugs. > :(

Date of experience: July 16, 2014
New York
1 review
4 helpful votes
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Ever since i got my belly button pierced i loved their rings! All my rings i have are from that site! They ship fast (the free shipping) and package everything so nice! Ive ordered about 2 times already and i wanna order again soon! And the last time i ordered the order went through twice and they canceled it thankfully! So if you want good rings i def reccomend you order from bodycandy! And also i told so many friends about them and they ordered and loved the site!

Date of experience: July 8, 2014