The overall reputation of BMB Matrix is marred by significant customer dissatisfaction, primarily due to persistent communication issues, delayed refunds, and unfulfilled promises. Many customers report feeling misled, with legal action being a common recourse. While a minority of reviews highlight successful experiences and positive interactions with specific staff members, these are overshadowed by the overwhelming sentiment of frustration and financial loss. The company's customer service approach appears reactive rather than proactive, often responding only when negative feedback is publicly posted. This suggests a need for substantial improvements in communication and accountability.
This summary is generated by AI, based on text from customer reviews
The staff over at Bmb matrix is wonderful. Prior to signing up they where very clear on what my expected sales would be, what to expect selling on Amazon, and if any issues
Arrived they work day in and day out to make sure it gets resolved.
Bmb Matrix is genuine, legitimate and extremely professional. I would highly recommend them to anyone who is struggling to scale or start their online business.
Selling on Amazon is not always peaches and cream but having a knowledgeable and professional team helps out a lot.
I'm very excited about starting a new business. I've only been a client with Bmb matrix for two weeks but so far I'm happy with the wonderful service they have provided.
Good company especially for beginners. They basically do everything for you in regards to managing you ecommerce store to provided the products. There are a few hiccups down the road not necessarily the companies fault.
I purchased their lite package and things took off pretty fast. Which i believed it caused my store to be reviewed by Amazon. Once my store is back up and running sales are expected to pick
Up pretty quickly.
I want to thank the team at bmb matrix for guiding me through the process of selling online and working hard everyday to manage my Amazon and ebay business.
I was slightly disappointed when my Amazon store was put under review which is not there fault but that's part of selling on Amazon.
The team at Bmb Matrix are professionals and have created many profitable Amazon businesses and functional solutions for people looking to sell online. They've mastered figuring out what products sell,what the client needs, and how to scale your store fast. The team provides such excellent service and they also manage your ecommerce store for the lifetime of the business. My ecommerce business has done very well due to their efforts and I couldn't have been more pleased and appreciative.
I really appreciate the services of bmbmatrix.com, especially the help and direction they provide with running a Amazon business.
Everything has been super smooth and all the team members are very helpful and friendly.My Amazon store has only been live for 2 days and I've already have gotten over
$2,000 in sales. Thank you too the staff at Bmb Matrix
Professional courteous service throughout the whole process and most importantly my Amazon business is generating revenue everyday.
Very excited about my Amazon store. I was hesitant to sign up do to a prior experience with another company but I'm glad i purchase a business
From Bmb matrix.
I purchased their standard package, thus far things have gone smooth for the most part. I also like their ecommerce management.
One of the best business decisions I've made. Everyone at Bmb Matrix are professional and committed to make sure your online business is a success.
Beyond helpful. Excellent service provided. All three of my ecommerce stores are producing cash flow. The staff works hard to manage my Amazon,eBay,and Walmart stores.
Been wanting to sell on Amazon for a while but my account was suspended thanks to bmb after i signed up they help get my Amazon store reinstated
And also sales went through through the roof the first week.
My project manager was very helpful doing this process. Bmb is a excellent company for those who are looking to sell online.
Straightforward company. There very knowledgeable when it comes to selling online and they guarantee ROI witihin 3 months.
James was great! Explained how selling on Amazon works clearly and what to expect to do in revenue.
Very happy with my Amazon store. I have sold online for 4 years and wanted something that was automated and scalable. I didn't hesitate to sign up
I was very impressed by there demo and what other client stores are generating in revenue. I highly recommend them!
The wife and i wanted to give ecommerce a try. We came across bmb matrix and decided to purchase their standard package. Within a few days our Amazon store generated a substantial amount of sales and has been consistent for the most part.
Top notch service and a place where your Amazon store actually turns a profit. Highly recommended!
Answer: Hi Arthur, thank you for inquiring if you would like more information please feel free to schedule a demo with one of our ecommerce experts.
Answer: Good morning, Nicole we apologize if there was a lack of communication. Please feel free to reach out to your project manager to address any concerns you may have.