The overall reputation of BMB Matrix is marred by significant customer dissatisfaction, primarily due to persistent communication issues, delayed refunds, and unfulfilled promises. Many customers report feeling misled, with legal action being a common recourse. While a minority of reviews highlight successful experiences and positive interactions with specific staff members, these are overshadowed by the overwhelming sentiment of frustration and financial loss. The company's customer service approach appears reactive rather than proactive, often responding only when negative feedback is publicly posted. This suggests a need for substantial improvements in communication and accountability.
This summary is generated by AI, based on text from customer reviews
Great service! Sales came in sooner than I expected. I do wish Amazon would treat their sellers a little better but I'm satisfied with Bmb matrix.
Emeli, my project manager "angel," was not only very patient with me, but also very, very professional, extremely knowledgeable and overall an extreme asset.
They make selling on Amazon a lot easier! I also love that I have a project manager who run the day to day operations.
Helped with my Amazon account being suspended. It took close to two months not sure if they were backlogged but I appreciate their hard work and effort.
Signing up with bmb matrix has been a wonderful and eye opening experience. Going into this I was a nervous wreck but after speaking with Tom for the 100th time lol
He assured me that I will see results quickly and I did. Sales started coming in after a day or two.
I'm grateful to bmbmatrix.com for setting up my ebay and Amazon store. If I had any difficulties, I immediately turned to my project manager and they helped me.
One of the best companies around that will help get your Amazon account reinstated if it was suspended.
Great service,very attentive and professional. New to selling online and very satisfied. If you want to sell on Amazon I highly recommend them.
I spent almost a thousand dollars on fiverr trying to get my Amazon account restored after a drop shipping violation. A good friend of mine recommended me to
Bmbmatrix.com It took a little over a month but finally my store was reactivated.
Bmb did a great job with managing and helping us build our Amazon store from the ground up. Only thing I'm disappointed about is Amazon putting our store under review and holding our funds. Overall I'm very satisfied as a client of there's
I purchased there standard package and I must say I'm extremely satisfied with the outcome. Our Amazon business is still going strong, they held our hand through the entire process to make sure that our ecommerce business was a success!
I honestly never experienced the quality of service bmb provides. Their products and how fast my store got sales are mind-blowing. This is truly one of the best companies that are active in this kind of business!
They always go absolutely over and above to help, and to see that your Amazon or eBay store is generating sales.
Not to many companies out there that's honest and reliable.
Been a client for a month now. Legit company and your Amazon store will definitely make money. Looking to upgrade in the near future.
Thoroughly impressed with the level of service they provide. I'm not new to selling online and I have to say that I'm amazed
At how fast my Amazon store started to generate income.
My Amazon Mexico store was put under review within the first few weeks but my store was able to a decent amount of money in a short period of time.
Thanks for great, professional service. Both my ebay and amazon stores are making money. I highly recommend them!
A wonderful experience from start to finish. My store was loaded and live within 48 hours. It's day 5 and I already did over $1k in sales. Bravo
To a honest and professional company.
There Amazon stores are profitable but i think they exceeds Amazon Velocity limits which put my store under review but I guess It's worth it
In the long run.
I wasn't sure if they were legit I decided to take the chance and there definitely legit. Amazon store started making money in two days exact.
Answer: Hi Arthur, thank you for inquiring if you would like more information please feel free to schedule a demo with one of our ecommerce experts.
Answer: Good morning, Nicole we apologize if there was a lack of communication. Please feel free to reach out to your project manager to address any concerns you may have.