The overall reputation of BMB Matrix is marred by significant customer dissatisfaction, primarily due to persistent communication issues, delayed refunds, and unfulfilled promises. Many customers report feeling misled, with legal action being a common recourse. While a minority of reviews highlight successful experiences and positive interactions with specific staff members, these are overshadowed by the overwhelming sentiment of frustration and financial loss. The company's customer service approach appears reactive rather than proactive, often responding only when negative feedback is publicly posted. This suggests a need for substantial improvements in communication and accountability.
This summary is generated by AI, based on text from customer reviews
My overall experience with Bmb matrix was good. Going into I was a little skeptical but one thing that stood out was during a live demo via Zoom James was able to show quite a few clients
Amazon sales which was very impressive. I decided to move forward with their Lite package and my first two weeks our store did well over $5k in sales. I highly recommend them.
So far, so good. Still need some assistance regarding my eBay store but overall I'm very happy.
I have worked with Bmbmatrix.com over the last six months and all three of my marketplace stores are profitable. Hands down, they are the best company that I have experience working with, period. Don't waste your time with these other so called turnkey Amazon companies, ease your mind and choose the best, Bmbmatrix.
We just started doing business with bmb matrix and were really happy with the service. We've tried a few other companies that advertise selling on Amazon and they could never deliver! With bmb we got our first few sales in a short amount of time and with a positive ROI!
Went with their standard package and so far this has been a pretty exciting experience. Look forward to growing my Amazon business this year with the help of Bmb matrix.
Very reliable,friendly,and professional. I have been a client for two months now and I'm very happy with the direction my Amazon store is going in.
With so many companies offering to help you sell online, Bmb matrix is one of the best out! After our zoom presentation we decided to give it a try and within the first week
We did a substantial amount in sales. Whatever there process is it works!
A co-worker recommended you guys and I'm so glad I took his advice to purchase a Amazon business. First I tried your Lite package and after 2 weeks i made my money back which surprised me. I will upgrade sometime in the near future.
This is very simple and hands free thus far. For someone with little knowledge about selling online, I really appreciate that they hold your hand through the process.
Fist class professional. Extremely knowledgeable about selling on Amazon & other platforms, and there willing to go the extra mile to see my store hits it's numbers.
Excellent! Very excited & my Amazon business is flourishing. Spoke with my project manager and I will be this summer to the premier package.
It is affordable compared to some of the other companies in their field but most importantly with Bmb you make your ROI back a lot faster. Anything I didn't understand they had a quick and easy project manager to help me every time.
The service was excellent. Sales have been great. Looking forward to working on my eBay store. Thank you!
Spoke with Tom and he was very patient and helpful. Wonderful zoom presentation as well and he was able to show what some of their other clients did in revenue. My project manager worked with me to get my store up and running. Greatly appreciate all of their help.
Excellent service! I'm very excited about the direction my ecommerce business is going in. If you never sold online I encourage you to never give up and give Bmb a try.
They know there stuff! I appreciate the effort they put into running my store and most importantly that my store is making money.
Good experience so far. Hopefully you guys will be available to help me with the set up of my eBay store soon. Excited about that as well. Great company!
I'm really enjoying the process of selling online with this company. It's also hands free for the most part which makes things easier for me since
I have such a busy schedule.
Answer: Hi Arthur, thank you for inquiring if you would like more information please feel free to schedule a demo with one of our ecommerce experts.
Answer: Good morning, Nicole we apologize if there was a lack of communication. Please feel free to reach out to your project manager to address any concerns you may have.