Overview
BladeHQ has a rating of 4.6 stars from 1,967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BladeHQ most frequently mention customer service, quick response and next day. BladeHQ ranks 1st among Knives sites.
BladeHQ is always excellent to deal with. Best return policy/process in the business, period. Thank you all.
Great customer service. Experience a problem with shipping but it was solved in no-time. All my concerns were resolved.
Hello, thanks for the review! ~Tiffany
Brooke H. Was very prompt and professional in processing my order. I appreciate the excellent service.
Hi Ryan, Brooke is awesome, we will share this with her. Thank you for the review. ~Tiffany
Prompt, accurate response. But why didn't you just publish the standard price rather than wasting my time to find out?
Norman, we appreciate you taking the time to leave us a review! -Branson
Friendly and patiently helped me use a different payment when old card was on file. I appreciate you held my order for 48 hours.
Thank you Frank! -Branson
There seemed to be a delay in shipping, but tracking number was sent soon enough. Received my order, with no issues.
Hi Jeffery, Thank you for leaving us a review. ~Tiffany
Site listed a series of knives but not price. Emailed in to get prices for the different models available
Hi James, Thanks for the review. Those are listed at special; prices and do require a call or email in. ~Tiffany
I emailed a question about my order and they were quick to respond back also very polite. Keep up the good work
Thank you for taking the time to leave us a review. ~Tiffany
The answer received from Blade HQ was prompt and answered my question completely.
Excellent customer service.
Thanks!
Hi Bruce. Thank you for reviewing us, happy to know you were taken care of and your happy with the service you received. ~Tiffany
Always has ben a pleasure dealing with Brooke. She's answered questions I've had over the years very professionally and quickly.
Hi Joe, thank you for reviewing us! Happy to hear you were helped in a timely manner. ~Tiffany
Slow shipping, ordered on Dec22 and didn't ship until the 28th. Also it took 3days to respond to email…
Hello Dean! Thank you for your feedback. I am sorry that your order was delayed, and there was a delay in email response.
~Lisa
My wife made a mistake and bought me the wrong knife. BladeHQ honored their return policy and really helped me out.
Thanks for the review, Patrick.~Tiffany
Take a look at my review on March 20th. About how they are no better than children at running an online business, then read the below. It's an email i received from them after only one botched order.
Seriously folks, go elsewhere. There is NOTHING they offer that can't be had somewhere else, or just go without
April 21,2021
Dear Eric,
We value your business and respect the privacy of your information, which is why, as a precautionary measure, we are writing to let you know about a data security incident on the Blade HQ website that may involve your personal information. Although we are unaware of any actual misuse of your information, we are providing notice to you and other potentially affected customers about the incident, and about tools you can use to protect yourself against possible fraud.
------------------------------------------------------------------------------------------
What happened?
An unknown, unauthorized intruder or intruders appears to have gained access to our hosted website servers and uploaded malware to our website www.bladehq.com, potentially gaining the capacity to "skim" customer transaction data as it was being entered by the customers purchasing or attempting to purchase our merchandise. Our investigation indicates that the intruders may have had this "skimming" capability from January 7,2021 through March 22,2021 and on April 11,2021. The attackers may have gained access to customer transaction information if the customer entered new or updated information at the site during that time. Because you entered or changed your card information or personal information at bladehq.com during the suspected period of intrusion, we are notifying you about this security incident.
I placed an order and cancelled it never recieved refund and im on support with them rn and they not picking up the phone yall such an $#*! company
Hello. After a refund has been issued, please allow up to 4-8 days for your bank to fully process that. We would be happy to look into this for you to confirm that the refund was issued. Please email us at questions@bladehq.com or call 1.888.252.3347 Phone Hours (MST) Monday - Friday 7:00am - 5:00pm ~Heather
I had a few questions about the layaway process and my questions were answered quickly and precisely. Thank you for all of the help BladeHQ
Hello Paul, happy to hear that your questions were answered. Thank you for taking the time to leave a review. ~Tiffany
Love blade hq very fast shipping
Fast customer service responds within 24 hours
Bought a very nie boker plus knife
Dallas was wonderful! Quick, easy and efficient as well as compassionate and understanding.
We greatly appreciate your feedback! Dallas is indeed a valued member of our team, and we're delighted to hear that they provided you with quick, easy, and efficient service, along with compassion and understanding. We strive to provide exceptional experiences for all our customers, and it's wonderful to know that we succeeded with you. If there's anything else we can assist you with, please don't hesitate to let us know.
~Lisa
Great price and great communication! Would highly recommend.
Thank you so much for your kind words! We're thrilled to hear that you found our prices competitive and our communication effective. Your recommendation means a lot to us. If you ever need anything in the future, don't hesitate to reach out. We're here to help!
~Lisa
Easy, fast, great price and great people. Thank you for supporting veterans!
Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience with us and that you found our service easy, fast, and at a great price.
Supporting veterans is something that's incredibly important to us, and we're honored to have your support in return. It's customers like you who make it possible for us to continue our commitment to giving back to those who have served our country.
If there's anything else we can assist you with, please don't hesitate to reach out. We're here to help, and we truly appreciate your support and kind words.
Thank you again for choosing us! ~Tiffany
Went above and beyond to make things good, clear in communications and very helpful.
Hi Dennis!
Thank you for the 5-star review, and for choosing Blade HQ!
~Lisa
- Visit Website
- Marion, VA
- Edit business info
Business History
We specialize in High Quality (see that? HQ as in "high quality"!) knives from the biggest and best knife brands in the industry and have an impressive selection of folding pocket knives, military and law enforcement knives, butterfly knives, automatic knives, and traditional cutlery– if's it's a knife, odds are we carry it.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mark. Thank you so much for taking the time to leave us a review! ~Tiffany