Overview
BladeHQ has a rating of 4.6 stars from 1,967 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BladeHQ most frequently mention customer service, quick response and next day. BladeHQ ranks 1st among Knives sites.
Had to do a return from purchasing the wrong knife and a return was setup very fast and the prepaid shipping label was sent instantly.
Thank you for your help. As soon as you receive the knife back and issue me the credit I will purchase another knife.
Hi Randall, Thank you for taking the time to leave a review! ~Tiffany
I asked questions about first responder discounts, and the customer service rep (Lisa Q) was very informative
Thank you Erich for leaving a review about your experience! We are happy to hear you got all the information you needed on first responder discounts with Lisa! We will let her know!
- Jeanna
I appreciate the response on my question and the the status of my order. Thank you and I will continue doing business with Blade HQ.
Hi Jonathan, thank you for taking the time to leave us a review. ~Tiffany
Very quick and helpful attitude from your company.
I spoke with Hailey and was very pleased with support.
Thanks.
Hello Daniel! Thank you for sharing your customer service experience with Hailey! I will share this with her!
~Lisa
My question was answered promptly. I appreciated
The fast response.
Hi Jessee!
Thank you for your feedback! We're delighted to hear that your question was answered promptly and that you appreciated the fast response.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
~Lisa
Seems FedX used the same shipping number for another address.not your fault still have not received knife
Hi John!
I am sorry to hear you have not received your order. Please give us a call or email with your order number, and we will look into this for you! Thank you for the review.
~Lisa
They upgraded my shipping to 2-day shipping for free because they were having delays due to a software update.
Hello Craig, Thank you for taking the time to leave us a review. I am so sorry for the shipping delay. ~Tiffany
I moved and didn't realize my order still had my last address. Customer service helped me quickly and my order still shipped next day.
Hi Mike, Glad you were able to get the address updated! Thanks for the review! ~Tiffany
I recently signed up for Blade HQ members club but in my haste I omitted my birth date and sent a quick email and within a day they had my DOB updated thanks again
Hey Scott, Glad is was a quick for you to get your DOB added. Thanks for the review~Tiffany
Sucks it's all automated and I can't get the knife I ordered and the money has been taken out the bank.
Hi Rachel, I am sorry to hear about that. We have customer service agents that respond to emails and calls. If your order was cancelled than you were issued a refund. Please advise that refunds take 4-8 business days to fully process back depending on the speed of your bank or creditor. ~Tiffany
I asked a question and received the answer the very next day with the information that I needed/wanted.
Hello Ken! Thank you for taking the time to review us! ~Tiffany
I asked a question about shipping and received a prompt and timely response, and a clear answer to my question. Thanks!
Hello Jer! Thanks for the review! Glad to hear you received a clear answer in a timely manner!
~Lisa
Excellent customer service and assistance. Every issue was addressed, and polite service was provided.
Hi Randy! Thanks for the review! Happy to hear your issues were resolved with polite service!
~Lisa
Communication was quick and efficient. Rep resolved my issue without need for further correspondence.
Hey Matt! Thank you for the review! Glad to hear your issue was resolved promptly!
~Lisa
Did not even talk or help with my issue but instead consistently asked for feedback/rating of the service received, very dissatisfied
Hello Paton! Thank you for your feedback. If you would like to send in an email with ATTN LISA in the subject line, I will be happy to look into your issue.
~Lisa
My purchase was flagged due to potential fraud. Customer service reached out quickly and fixed the issue.
Allott, Thank you so much for the review. We appreciate it. ~Tiffany
Always a good experience ordering from BladHQ. Great prices, fast shipping and great customer service.
Hi Mark, thanks for the review, we appreciate it~Tiffany
Great, fast response from Blade HQ support! Thanks! Will definitely do business with BladeHQ again in the future.
Thank you for taking the time to leave us a great review, Bruce! ~Tiffany
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- Marion, VA
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Business History
We specialize in High Quality (see that? HQ as in "high quality"!) knives from the biggest and best knife brands in the industry and have an impressive selection of folding pocket knives, military and law enforcement knives, butterfly knives, automatic knives, and traditional cutlery– if's it's a knife, odds are we carry it.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kyle! Thank you for taking time to leave a review on your return!
~Lisa