Bissell

I have attempted to get a broken part replaced for almost 2 years. I have spent DAYS on hold with their customer service and High Investigation Team only to be passed off, promised, and punished for THEIR failure to follow through with THEIR only job. I recently losses faith when they dismissed me and tried to blame me for their failure to deliver. Don't buy a bissell. Buy a DYSON. It's worth it to have a better product and a better customer service experience. I hope this saves you from what will be a dismal experience.

Bissell steam shot was recalled and settlement awarded Bissell failed to comply with their own guidelines in providing the refund in 4- 6 weeks. After several calls and involving the BBB, Bissell reponed stating the check was issued and would take another 2- 4 weeks. If the check was issued timely, why is it taking an additional 2- 4 weeks added to the original time frame. How many other consumers are facing the same deceptive practice. I refused to accept their response. I will probably lose the money as Bissell's retaliation for my complaints

I bought one to clean in between normal mopping, I could mop quicker then getting this thing going. Mapping program is not great, it has water tank issues etc. Do yourself a favor don't buy one, wasted money.

I've been on hold for 1.5 hours waiting for a representative to assist me with support regarding a bissell carpet shampooer product I purchased. No one answered my call, this is my second attempt. Very frustrating! They either don't have enough support agents or customer support is non existent.

I bought Bissell Pro Heat Pet turbo and I have not had nothing but trouble with it releasing water.It is nerve racking.I have always bought Bissell products but I think this is my last one.I5 cost too much money not to work.I am highly disappointed.

I bought a Bissell Pet Hair eraser in April. I was not able to use it until three weeks ago due to having a full knee replacement. The first time I used it, I notice a 2 inch wide area of the brush roller does not pick anything up. Cuatomer service says you're supposed to take the whole vacuum apart for maintenance after every use. But this was the first time it was used out of the box. Plus, who ever heard of having to take the vacuum apart after each use? That is the dumbest thing I've ever heard! I had a Shark for five years, and that thing was a beast. It never missed anything. Of course Bissell won't take this piece of junk back, either. Make no mistake, there will NEVER be another over-priced, useless Bissell in my house!

Called 11/1/23 for replacement rolls for my Bissell Crosswave Pet Pro since they are no longer stocked with Wal Mart, etc. A gentleman answered, had no idea what I was asking, placed me on hold for over 15 minutes. I hung up and ordered from Amazon. Eeeeessshhhh!

Finally, after getting someone on the phone about the Bissell, I am told that the warranty will only be a rebuilt machine and whatever time left will be my warranty. They will not replace with a new machine even though I have only had the Bissell for less than a month. I am really shocked that aa company this large has such a poor repair/replacement/warranty policy. I will never buy a Bissell product again

1:15 minutes on hold this afternoon and 1:05 on hold this evening. After the wasted 1:15 I finally gave up and requested a call back. A customer service rep called back while I was out about an hour later. He said I had to be with the product even though I gave him the model number, etc. He said he would make notes on how long I was on hold and that I should call back. I did this evening and another 1:05 on hold listening to inane music on hold and sales pitches. I gave up again I attempted to contact them
Regarding a Bissell Powershot Slim steamer that stopped working after a month or so. Bissel
CS replace my more expensive model
Which also stopped working after about 3 months with with the Powershot which should be called the Weakshot. It's a piece of junk. You'd be better off boiling water and throwing it on your carpet. Bissel Wicked Combo of terrible steamers and even worse Customer Service. Maddening experience.

I don't recommend this machine. It has a 1 yr warranty and I did not use it a lot and the moter
Burned up after 2 yrs. I contacted the customer service at Bissell and they were NO help. I will
Buy a different brand even I like that they SAY they help pets if they really do. They don't help
The pet owners,

Good job Bissell. My Crosswave is broken, and customer service offers a 20% discount, but you can't use it on sale items. WHAT? That is crap. As a consumer, you should be able to use a discount for sale items, especially when the item is over $200. The normal price is $299.99 with 20% is $239.99yet it is on sale for $219.99. So, what is the point of the discount? I should be able to use 20% off on the $219.99 price so the item is $175.99. But NOOOOO. Policy states. That is CRAP and they know it.
SCAM by BISSELL
Guess I will be looking for comparable products from companies that HONOR Discounts and don't try to defraud consumers.

Bissel sent us a coupon code by email for a discount on an item they referenced in the email, complete with a huge ad photo of the product and a link to order. We placed an order for the featured item, the automatic coupon processed, and the order amount was immediately processed in full on our credit card. The next day, we received a Bissell email saying our order was canceled, without reason. The email suggested that we buy the product through a merchant. We asked Bissell for an explanation on why the order was canceled, but we received no reply. And, we have not received credit on our bank card for the canceled order. So, now we have to fight to get credit for an order that we placed but was canceled for unknown reasons. We can assume, however, that the company arbitrarily decided not to honor its own email coupon as there was no issue checking out with the coupon, no issue with funding, and no issue with shipping verification. Sad service with a headache.

Two person operation with one running for water, runs out of water fast.
Loses seal to pick up water. My first time use was very disappointing. Looking forward to buying Hoover again, used Hoover over 30 years but wanted to try something new. First time I used this carpet cleaner the motor makes a difference noise and stops picking up water.
My bad!
Bill

I have bought two Bissell vacuum cleaners and both of them smelt like rubber was burning I took it apart the belt is fine but the brush will not move I called and asked about a refund and I was told I could not get one so therefore I will no longer buy your product and I will let others know about your vacuum cleaners do not buy them they suck

Purchased bissel product had it 45 days contacted the customer support. The machine had 2 red lights. There was nothing that could be done at home had called multiple times was left on hold hung up on given information and promised a supervisor would contact me. I'm now going on week two with no response. I paid over five hundred dollars for this piece of c***

Customer service was kind, respectful and I felt no way advisarial. It's the policy that bissell offers for there products. I need a new battery at 75 a copy. They offered a 20% discount. I've used this for 3 months, purchased in 2019(I know hard to believe) anyway, I would rethink your cordless vacuum purchased going forward. We are looking at Dyson. Much more expensive but perhaps you get what you paid for. Bissell is not made in America. Not sure about Dyson. But I will rethink before I make another purchase.

Customer service is terrible when you are trying to troubleshoot Model 2156W, a machine that simply quit working shortly after the 1-year warrant expired. Two whole suggestions: 1. Check the extension cord. 2. Try another outlet in your house. This is on the fourth call to customer service after twice having my call cut off.

There's no way to get to the motor without breaking open the plastic housing. The machine has hardly been used. They offered me 20 percent off of another purchase since the warranty was up. Why would I buy another one, even with a 50 percent discount?