BikeBerry

The eBike i wanted (Qualisports Dolphin) was hard to find but Bikeberry site said "in stock" so I went for it, reasonably expecting shipment within a week or so. WEEK 1: no word so I called & was told it would be shipped "within this week"... WEEK 2: same story... WEEK 3: same. WEEK 4: FINALLY shipped (28 days after my order) & might arrive during week 5... or 6?

I could have got the same service from another seller (who was up front about delayed shipment), or even driven to a retailer who had one on the floor & brought it home the same day.

Along the way I was told everything from "hasn't arrived from the manufacturer", "the shipping container is backed up at the port of Los Angeles", "shipping is slow due to COVID" and "we don't have it yet, our warehouse is looking for it", none of which meet my understanding of the term "in stock". Scammy, to say the least, it's like one step shy of bait and switch.

Customer service was always polite but lots of "on hold" time... I spent over 45 minutes on the phone 2 different times, and once 56 minutes to get essentially nowhere with my order. About my third phone call I was offered a 5% discount for my "frustration" but $65 doesn't really cover it.

One star review for finally sending me a bike (so far I only have tracking number, but at least that's something), minus 4 stars for having to change my travel plans for which I wanted to have the bike. Ridiculous.

There were a lot of bikes to choose from but I already knew what I wanted and they had it for me to buy. The interface went well too.

I ordered my "Switz Cruz 26" Men's Beach Cruiser" bike from BikeBerry on Jun 28,2020. I knew that they were experiencing "problems" due to COVID-19 and that the bike I ordered was a "pre-order" and it would not be available until July 15th. Then in mid-July I received an email stating that due to more "problems" it was being put off until the end of July. On July 28th I received an email asking if I had received my bike? I responded by using their on-line contact method from their website letting them know that I had never receive any notice that the bike had been shipped, and that I had not received my bike either. Somehow, when you call their phone number, the message tells you that due to COVID-19 they can't answer the phone? This company needs to put people on the phone to answer calls during this "difficult time". I'd like to cancel the order - but I can't get anyone on the phone!

First of all, I'm pretty sure BikeBerry doesn't actually make anything. They just order bulk parts off of alibaba or wherever and then package them up, charging you a ~50% premium for the service. That would be fine if they actually did quality control on what they send out, but they don't. The exhaust that they say is worth $50 was covered in welding slag, and had a hole in it. They send you the absolute cheapest retaining clips for the piston. The clutch cable they sent immediately fell apart where it attaches to the handle, and started eating itself. The exhaust seal was garbage and also immediately deteriorated and started leaking, and they didn't include an extra.
All of this is what you'd expect buying the cheapest kit off ebay, and that's all fine when you expect it. But when you pay a company to assemble a better kit for you, you expect them to at least make the decision to include some $2 parts instead of 50 cent parts. It's the kind of thing that helps retain customers, which bikeberry doesn't seem interested in, because they know once you build a kit and are familiar with the parts and the process you'll figure out their entire operation is effectively just a dropshipping service. They also spam your email like crazy but everybody does that so I can't get too mad about that one.
I've attached an itemized receipt they sent me. You can find all of those parts on ebay or alibaba for about half the price.

Basically the point of all this ranting is that you should take the time, do some extra research, browse some forums, and purchase from ebay or somewhere that doesn't try to seem "fancy". The shipping isn't even faster from bikeberry, my friend and I ordered at the same time (ebay and bikeberry) and his came first!

I ordered a bike that was explicitly listed as an in-stock item gauranteed to ship in 3 days. When I didn't receive a shipping notification after a week I emailed customer service, who could not tell me where the package was or if it had shipped yet. I cancelled as I don't have time to wait indefinitely for things to arrive and the reason I'd ordered from this site was the advertised 3 day ship time. Was told I'd receive a full refund. Then, got another email that the bike had already shipped/been delivered - sure enough it was waiting at my shipping address but by that time I'd already ordered the same item from another store. Again I emailed iwth customer service and was told I could return the bike and I'd receive a full refund. I followed the return instructions to a T and sent back via FedEx, but didn't receive a refund for a few weeks even though returns are supposed to be processed within 14 days. Many emails later, I wasn't getting any responses so filed a dispute with my credit card. The same day I filed the dispute and almost TWO MONTHS after I'd sent the bike back, I got an automated email that my return had been processed - and it was $105 less than the original transaction amount. I'm sure this will be resolved by my credit card company, but it's been a massive headache all caused by Bikeberry - don't waste your time like I did!

Bikeberry is a crappy company. When they do warranty their parts, they Send parts that are subpar. They are not the same as the parts that comes stock. They also did not send all of the parts that were supposed to come with my stage 4 kit. It took them months to send me the parts that were supposed to come with my kit. The motor was running lean since the beginning and it is still not running right. I burned up a cylinder because it was lean and that's when they sent me the subpar parts and it wasn't even black like the black engine kit that I ordered. I had to buy a temperature gauge because it was running so lean that it tried to burn up another cylinder. I finally found the reason why it was running lean and it was a bad left side crankshaft seal. The right side seal may be bad also. I don't know yet because they won't send the parts that burned up because of the bad seal. I believe they intend on leaving me with this junk. The magneto burned up and possibly the CDI also. I was forced to replace my left side seal with one of my old seals off of my old $130 motor that ran way better than this $300 motor. I also had to buy my own magneto. I may have to replace the CDI myself also. And I had to buy jets for the carburetor. This is a fraudulent company and they do not cover their warranty. If you give them a bad review they just hide your review from their website. What a scam!

Tech support sends videos of how to fix yourself and the warranty doesn't cover returns if the issue is there and you find it

I now have my bike witch has missing parts I am now waiting 2weeks for the part on top of that now I'm missing the master key for chain I hope this is it now I put the chain on and now have to take to a specialist to have it shorten witch the coast is 40 dollors I don't understand a company this large and now's all about building these bikes the coustermer has alote of doing and putting together witch I thought would be easy but coast me now 40 more dollors and still have not road this bike yet

This company is a scam. Biggest rip offs going. They false advertise their products 100%. Then when you get the kits half the bolt holes a stripped or cross threaded. This is so theu can tell you "it voids their return policy". They will NOT make good on anything. Their customer service absolutely sucks. Their no help what so ever. They play a game with you until you finaly get fed up. Half the parts will be missing from your kit and the instruction video. Hahaha your kit doesnt include half of what is in the video. Then if you ask them why they tell you "because the kit was updated". Well the kit in the video specifically explained i had an outdated kit and the company did absolutely nothing. I purchased the kit for $204.18 and had to spend another $40 in total just so the mounting studs would actually screw in. When they sent it every mounting stud was bent and cross threaded. I had sent them pictures and explained the issue the nice i was delivered the package. From day one they played a game. I met all the criteria for their return policy and they told me flat out they will not return it basically because they do not want to. I am in touch with the attorney generals office so if anybody else has had similar cases and would like to send me some info on it i would be gladly to add it into my file i had sent iver to the AG office. I really hope this site ans company get taught a lesson for scamming people the way that they are. Their customer service is horrible and to be 100% honest their product is flimsy and junk. A huge chunk was missing out of the clutch casing along with a bolt!

All good things went out of there way to help me out and now I will be ride the best bike in this towen

Don't buy there china junk, the engines will fall apart fast if there not broken when you get it. They don't care

The rims were beautifully made. I am very excited to install it this weekend. I hope it will go smoothly.

Still waiting for my bike to be fixed thay dont stand by their products make excuses... be wary 8 monts old bike failed...

Thanks again for the better parts, and the shipping is good comes fast. Buy a whole bundle at once of parts good advice.