Last year, I finally bought a digital SLR. Next came multiple lenses, memory cards, chargers, bags, backpacks, filters, flash, and other gadgets with many orders placed to B&H. Only once did I receive a defective product (an expensive lens) but B&H made it so easy to return. I emailed them with a description of the problem, they sent a shipping label, I sent it off and had a replacement within a week. Their customer service is exceptional. I don't understand people that complain about receiving a defective product. They are a store, not a manufacturing facility. They are one of the best companies I have bought from on line. I was so grateful to find an online company that I could actually trust as there are no large camera stores located in my remote mountain area. Oh, and watch their daily deals - if it is a product you want or need, you better grab it while you can or you'll be kicking yourself when you have to pay full price for it.
I have been buying photo gear from B&H for 30 plus years. Back in the day they were one of very few photo sellers that did not try to rip you off some way. We also bought a nice Sony tv about a year ago. Only issue I ever had was with something used and it was totally resolved to my satisfaction.
I needed help to verify compatibility and function of a used lens. Tech support was right with me, knowledgeable, helpful but not pushy.
Will follow with a product review when my baby arrives.
This is my second major purchase from BH
Second purchase from this company, and it's been great dealing with them. Laptop a couple of years ago, new iPad this year. Great price, good service, prompt delivery and easy website. I don't think you can do better than that. Kudos, folks.
Was waiting for Cyber Monday sale but sadly none of my items were affected. The purchase process seemed much more user friendly and safer with redundancies to assure your selection is indeed what all you want. Will definitely come back if I need more stuff! -Tuff. Puffin in Canada
Ordering things online is made convenient when using B&H.
Expedited shipping, competitive pricing, and tax free purchases. Only thing I would recommend is price matching other retailers such as Amazon (if feasible).
I love using these guys. They have the best deals, fantastic customer support, an infinite side of inventory and selection, very educated staff in each department, and their website is so fun and easy to use. I always recommend this company to my family and friends. Thanks B&H for being who you are!
You can always count on B&H, website works great and is easy to navigate. While the items are always legit - No Grey Market here. With help just a phone call away, I really can't complain much about these guys.
Easy to order with an account. No tax charged! 2 day shipping for free on most products.
I've frequently bought items from B&H rather than the manufacturer because B&H's great return policy, customer support, etc exceeds most manufacturers!
Prices can sometimes be beat. But price is not always everything. Would love to see some sort of rewards program, and a little AI on the site would help. Priority customers, should get first shot at sales, and used gear.
What's not to love about B&H Photo. Great service and selection at lowest prices going on the internet. They price match or exceed savings when notified. Refund additional sums if something goes on sale within a reasonable timeframe and don't make you feel like you're doing them a disservice by requesting. Every company should strive for this type of experience. Unfortunately, most do not.
Have been purchasing photography equipment from B&H since buying my first camera 20 or more years ago. I keep coming back due to superb and pleasant customer service, great prices and trouble-free ordering experience. Thank you B&H.
Products here are fantastic, and they always have someone to call when you have questions no matter how complex or simple. The store is so much fun, it'll be great when restrictions lift and we can all bask in our tech gear glory again!
Just did my routine order for printer ink. Only took a couple of minutes while I was doing several other things. I always go to B&H for photo items since they have almost everything and usually the best prices.
I love that there is a one place stop with live chat if I get into trouble. Lots of comparisons available as well. So, instead of going back and forth on the site you can simply click the compare button. Also, the return option eases one's mind when make such large purchases.
It never fails. Every time I look for an item at different retailers, auction sites, etc., when I come to B&H the price is LOWER! Their customer service is absolutely outstanding! After you've purchased from them a few times, you begin to realize why they have remained in business so long... there is no one to compete with them.
B&H is way better than competitor sites (like Am**** or Ne****) because they mainly just list quality products instead of a sea of chinese knockoffs that break a week later, so it's much easier to make a selection, and they're a good business that supports their employees instead of draining them then replacing them. They also actually care about packing your expensive purchases properly. I've had competitor websites ship a $320 CPU in a large box with no padding, so it bounced around and shattered the plastic packaging onto the heatsink thermal paste. After complaining three times in a row, the competitor kept showing the same disregard for packaging and never improved, despite guarantees that they would. B&H has never done a bad job with packaging. Even a small SSD came carefully wrapped in bubble wrap. Support them to support good business practices.
Can usually find a decent price at B & H Photo. I have not had to return any items yet, but I am hoping that customer service will reach out and see if they can assist those past customers who had some issues.
This is my latest of many purchases from B&H and they have all been excellent. Had to use Customer Service once and the experience was terrific. Also if you need consultation about a purchase their representatives are great.
Sure they have everything under the sun, may God help you if your order isn't right. Basically they tell you that "There is nothing we can do about it, here's the manufacturers number, good luck." I have spent thousands of dollars with them, trust me, they don't give a $#!}.
Overview
B&H Photo Video has a rating of 4 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping and great prices. B&H Photo Video ranks 2nd among Camera sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members