Unfair customer treatment. I received disrespect from a sales associate (Patrick in lighting). He got frustrated at me asking detailed questions about lighting. After making the complaint, I found out my name was in a negative light with the company.
I was told I can buy from them but can't return. I made returns due to their items being defective and I assume they felt it hurt their business.
It seems I was then targeted for this. The senior manager Brian Markman specially stated "While I understand you are sighting an unusual circumstance, we are not blocking you from making any purchases. We are only stating that if you decide to make a purchase we will not refund or exchange any purchases for any reason. This would include defective, damaged in transit, etc.'"
Pretty disappointed. Camera battery went dead after one use, (Had the battery for 45 days in my case). They said that it was beyond their warranty. I must send it into the manufacturer. A little hard to do when you don't speak or write Chinese. Oh well, back to my local guys.
I've bought cameras, lenses, adapters, tripods, filters... pretty much everything camera-related from these folks... along with memory for my Mac and other computer gear. They've always had a great selection and are honest to do business with... as well as good with shipping things fast.
I've been buying from B&H Photo and Video for more than 30 years - that's before there were Amazon, the Internet, and the Personal Computer! I'd found them through print ads in magazines. They've always had great prices, excellent selection, and exceptional customer service. They are one of my go-to sites for electronics, photography and video equipment.
Replacing my 6 year older Mac Book Pro laptop to a newer model, with Apple Care of course,. Apple has the best technical support department in the business. Always pleased with our great service and premium products. I always enjoy shopping at BH photo video.
Probably one of the most comprehensive electronic sites I've came across. Found the B&H site while searching for a home security camera system. B&H had the item I was looking for at just under $200.00 less than any other retailer. Plus they gave free shipping on the system I bought. After purchase there was good communication via email and the system was shipped out the same day. I have fallen in love with this company, their site content, and the services and competitive prices they offer. I've only made a couple of purchases to date but so far they receive an A+++++ rating from me.
For some strange reason, I still always research the price of what I need at other places. One of these days I'll figure out that's a waste of time because B&H always has the best products at the best prices.
Any time I've had to call with questions, their customer service has been quick and very helpful. They ship out super quickly too -- and no taxes if you're not in NY or NJ!
This place is top notch.
Consistent and dependable! With so many of our institutions in jeopardy, I can at least depend on knowing B&H will be there through thick and thin. You guys are so good you should develop a plan for world peace!
Doing business with B&H Photo is simple, easy and fun. I always find exactly what I need on their website. Simply place an order and within a few days I have my product in-hand. Plus, payboo works to save $$$!
I like ordering from this company. They carry pro equipment not limited to just photo and video. Everything is always packed well and delivered sealed/new. Their stores are an awesome experience as well.
This site always delivers an excellent shopping experience with just the right information readily available to make an educated purchase. I keep coming back because I know how easy it is to find quality products at a great price.
I've been a B&H customer for years. They carry an insane amount of products and their web site is actually a great learning tool, in addition to being a place to shop. I love the NYC superstore as well but web shipping and returns are also really seamless. All positive.
I started a film business in 2017 and since then I've bought about 95% of my gear through B&H and the experience has been a great! They mostly have what I need, sometimes with even better options than other places and with savings, and if for some reason the gear does not turn out to be what we needed they've allowed us to return it to get our money back. There are a lot of companies/business that are frustrating to deal with online or over the phone but B&H makes it easy! Their staff is knowledgable and helps with good recommendations when I'm searching for particular items. You always want to know that you're taken care well when spending a lot of money and these guys do exactly that!
The customer service for this company is the best. They have always had what I wanted in stock or received it quickly when not. The employees are helpful and polite if there is a problem. It's nice to see a store that cares about their customers
Always a pleasure to shop with B&H. Great prices, good description, and quick delivery. The Ubiquity networking equipment has served me well. Looking forward to having better coverage in the back yard.
Good prices for camera gear and other electronics. Occasionally you'll find prices lower elsewhere, but if you can't trust the order will come as promised, it's not worth the risk to go somewhere else.
They are owned by people who observe Jewish holidays, so occasionally you have to wait a few hours before placing an order.
I state this as fact when I say, there's not even a discussion in what company is the best at providing professional photographers with the equipment they need online. The one downside I see is that I consistently get my orders very late. That doesn't mean they don't have the best and widest selection of photo gear, because they do (and at extremely fair prices). Returning is as easy as it gets. Customer service sometimes takes a while to reach, but they are always helpful (except for one dude, but maybe he was having a bad day). In any case, I've never come across another photo gear provider who provides so fully.
B&H has the most extensive selection on Pro Video equipment, low prices, the best online store, great shipping options (from free to fast), and excellent customer service.
My experience has been flawless.
Have been buying from B & H for many years and never encountered any problems. Unmatched selection and knowledgeable staff. Always easy online order placement and quick resolution of returns or concerns
B&H has been delivering top quality gear at reasonable prices with first class customer service for years. I've been buying from them for 40 years and never once had a problem that was not solved instantly and to my complete satisfaction. I only wish B&H would start a training course for other industry leading businesses to learn how it's done so maybe the bar would be raised in the cell phone service, health care insurance and cable TV industries? Hahaha B&H rocks.
Overview
B&H Photo Video has a rating of 4 stars from 3,791 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with B&H Photo Video most frequently mention customer service, free shipping and great prices. B&H Photo Video ranks 2nd among Camera sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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David,
While we respect your right to share your views with the public in a review format such as this one I feel it is important that all the facts are shared. I will state them while making every effort to respect your privacy as well.
When I responded to you I apologized for Patrick's behavior as it is important for no matter what the situation is to be respectful to others. Our brand is built on Courtesy, Honesty and Integrity. Our Sales Manager had reviewed the call, followed up with Patrick and had a supervisor speak with you on the telephone apologizing for what happened. It is important for our company and our employees to always stay focused on the pillars of our foundation.
We did not block you from making returns because you complained about Patrick. We appreciate that you did and we immediately addressed your concerns. We take an action of blocking a customer very seriously and this is not a routine practice. It is only done when we find that there is a need which is usually related to an excessive amount of returns. This is routine in the retail electronics industry and many of the big box retailers outside of electronics do this as well.
The facts are that you had 14 returns that were logged on 2 days last month which triggered our action. You shared the unusual circumstance in your initial email to me you indicated the return you made was a one-time event which it was not.
We have automated internal systems that look for issues with returns, credit card verification issues, fraud, etc. As a matter of security, we do not discuss the particulars of our program, the methods we use to determine if an order should be subject to this process or the process we use to pass or cancel an order.
What I can tell you is that your rate of return being excessive has pre-dated your most recent returns. Your history of returns goes back for at least 3 years. You have returned more than half of your purchases and a high percentage has had to go to our used department, repair department or scrapped as a loss as the products could not be sold as new. I am sure you can understand how that may impact business.
When customers read this review it is important that they hear from the business so they can have all the facts when they make a decision where to purchase. B&H has an overall rating of 4.9 out of 5 stars on Trustpilot and we welcome these reviews so if there is an issue we can take proactive steps to make our customers whole and offer a solution.
Regards,
Brian Markman
Senior Manager | Marketing Customer Advocacy