BestCanvas.caReviews 697

Got a 12x16 of my dog. Turned out beautiful, super fast shipping, ordered it Sunday morning got it Friday. Would definitely order again. Thanks

I didn't expect much really, but the canvas is see through. It was stapled loose and sloppy and the inks they use show signs of bronzing when the canvas is viewed at an angle. I would recommend looking elsewhere.

I ordered 2 prints with black edges. I have ordered these exact prints from other companies before with black edges but clearly Best Canvas should not be offering this option. On the smaller print the black edge is visible on the front on one side by about 1/8" making it look very odd (could have been missed). The larger print is ridiculous, the black border is on the front of the picture on one side by 1/2". This is not something that is possible to miss. The fact that someone attached this canvas to a stretcher then packaged it up and sent it out shows that there is ZERO quality control in this company. I have sent emails and pictures and they have only offered to reprint the small print. Not good enough! I will be returning these prints to the company COD and asking PayPal for a full refund.

I should have known better after recently receiving a canvas that had a white border that slightly overlapped onto the main body of the photo - pretty shoddy work. However, I recently decided to order an aluminum print of them (not inexpensive at over $50). It arrived this morning and the first thing I noticed was that the mounting hardware that I ordered separately for $6 and was clearly shown on the invoice was left out of the box. Understand, you do not receive prints from them ready for wall mounting. You must either furnish your own mounting hardware or pay them for theirs. A total pain to say the least.

If that was the worst part, it would not be so bad in that they would be able to ship me the missing, paid for hardware. The surface of the print had bubbles of various sizes and not surprisingly (they furnish no padding for the photo as part of the packing material - simply cover it with a membraneous piece of foam and put it in the un-protected box), the upper right edge of the metallic photo was irreparably bent.

You need to be a detective to track down their alleged customer service. They requested that I send them photographic evidence of the damage which I did, but I am having a difficult time confirming receipt of said evidence. Avoid these derelicts like the plague! There are too many good photo processors out there and as the old saying goes, "You get what you pay for." Of course the exception to that was my aluminum print which again was expensive and is obviously something above their production heads!

Added 1/18/18 The company did in fact issue a credit for the merchandise. Their first offer was to reprint the photo, but based on my very negative experience with their quality control, I declined. Having said that, it changes nothing about the review other than the fact I was finally able to make contact with them.

My wife and I ordered canvases and a hanger set from Best Canvas in December. The hanger set was not included in our order. My wife notified Best Canvas that the hanger set was missing on December 12th. It is now January 10th and we still have not received the missing hanger set. I've emailed Best Canvas multiple times and they have not replied to any of my emails. My wife has emailed as well and the only response she received basically said "we'll get it out to you as soon as possible". No tracking number, no details, nothing. It's been a month, if they actually shipped it we would have it by now.

I will absolutely buy from this company again. The price was unbeatable for what I got. The print quality is very good. There's a couple of very slight black marks that weren't on the original picture, but are hardly noticeable so I'm not worried about them. I bought from this site not only because they were affordable, but also because they offered some unusual sizes that no local shops would do - I ordered a 16x24 canvas because it allowed me to keep the entire focal piece of my picture without having to crop anything out (I would have lost a lot if I'd had to choose a 16x20 canvas, which is the typical aspect ratio most shops will offer). Like many others I assumed this site was Canadian since it's a. Ca domain (another reason I ordered from them), but it turns out they're in Florida. Because of that I worried I'd have a long wait time, but it was printed & shipped the following day and arrived in just over a week. Prices are in CDN dollars, and there were NO extra duties/taxes/fees crossing the border. I was a little nervous at first after reading some of the negative reviews, but for the price I figured it was worth a try. Turns out this was a quick, easy, hassle-free transaction, and they'll be my go-to site for canvas printing from now on. If I ever have a negative experience, or if the canvas starts to fade or crack prematurely, I'll be sure to update my review, but for now I've recommended them to everyone who's asked about the awesome pic hanging on my wall.

If I could review a minus 5, I would! I ordered 12 canvases from this company and out of the 12,2 of them had to be remade 3 times before I finally just gave up and accepted that I wouldn't be getting them. The larger one was damaged and had a big dent in it because they didn't package the smaller ones with it properly. The image on the other one was only stretched on 1 side and the other 3 sides were black! When I received the replacement order the skin tones on the larger one were tinted green and the small one had the same issue. Each time the replacements had the same issues and nothing was corrected. A total waste of time and money. I've only had these canvases for a month or so and the ink on the edges of the ones that were ok is already wearing off and they're above a dresser so it's not a high traffic area!

So my 1 year anniversary just passed and I thought I'd get my wife a canvas of us together. Great idea right?... wrong... I ordered from bestcanvas.ca... why are you shipping it from the states? Why is my package being held at customs? Why am I paying an additional 20$ for that? And why the hell is my canvas getting here on May 25 when I ordered it on May 2nd... I ended up getting the canvas 11 days after my anniversary not a very good idea after all. I even told customer service that my package hasn't come yet and I'd really like it here for the 15th. They didn't seem to care really... anyways all in delivery was garbage and 50$ for a canvas in the end was not worth it I'd never use bestcanvas again and I wouldn't recommend it to anyone else either.

This time I put together a 3x3 grouping of 40"x30" canvas prints. They worked out great, my gym looks fantastic.

I have to say that I was very reluctant to use BestCanvas after reading some of the reviews - but I took a chance and was very much surprised with everything from the service to the quality - one of the things that first impressed me was the ease of the ordering and configuring my photo on the canvas, the fact that I called a service person and spoke to one instantly, and yes it is in Florida but there is both a bestcanvas.ca and bestcanvas.com - so my order that came to 74.00 was in Canadian dollars - I was also worried about the resolution of the photo that I had used in my order - by mistake I had used one I had resized down - I contacted them and they reassured me it would be fine and if not it could be reprinted up to 3 times - anyway I am very impressed with the quality and the service and will be using them again in the future. I used UPS and followed the tracking and it came exactly 1 week later after placing my order - very fast and effecient

I ordered 7 prints from 40 by 40 down to 8 by 12. They were perfect. I have used shops in Vancouver because I was "worried" about using online printing services. The shops in Vancouver cost me around $200 for a 40 by 40. To be honest, I cant really tell a difference in quality. There is a slightly... very slightly... better quality in using the mom and pa shops in town, but not enough to justify the cost difference.

Also, yes, these guys are in the states. Yes, I was a little surprised. But wow, some of these reviews are from overally emotional people. I mean, at the end of the day, the prints arrived on time, no duty and are great quality. And what doesnt come from other countries... wow.