Bench Depot Reviews Summary
Bench Depot has a rating of 3.3 stars from 288 reviews, indicating that most customers are generally satisfied with their purchases. Bench Depot ranks 8th among Industrial Equipment sites.
Excellent quality ESD benches and chairs at economical prices.
Excellent overall experience. Great customer service with very professional treat. Sandy was my sales rep, and was a great help and support. Will recommend the products and service without hesitation.
Israel is awesome and very professional. He is very thorough and pleasant to speak to.
Will continue to purchase and ask for him directly.
Israel was my customer service rep. He provided excellent service. He helped me find the info I needed on the website, checked with production on questions I had and made sure that I was ordering exactly what I wanted. We placed our order on 12/4 and had our workbenches in house on 12/10. Quality of workbenches is very good.
We did have an issue with the upright assembly. The assembly directions for the upright (Roosevelt) does not show to put the 2 screws through the bracket underneath the tabletop. Without them, the bracket does not fit snuggly and the top shelf leans.
Very happy with the speedy service and quality of the bench. I am missing a box of legs. I contacted my sales person Israel and he got back to me within 30 minutes and has already entered the order for the missing box.
The benches we have purchased were great quality and very strong. They went together very easy too.
We will be buying more.
Mike Garcia helped me choose which material was best suited for my needs and he checked in with me to make sure I had received my order. I very much appreciate the service he has provided.
Customer service is excellent. Agent Rey Resendiz provide well assistance.
My Grant work bench did not ship when I had scheduled it to. I received a notice that it had shipped two weeks early, when I called to find out where it was because I hadn't received it, was told that it did not ship but would on the scheduled date. When I called again to find out why I still hadn't received it a week after that date, was told it just shipped that day. Finally got the bench and assembled it. The bench was very unstable so I called to state I thought it was missing it's center supports (that were pictured for this bench on your web site). Customer service agreed after I sent a photo of the assembled bench. They sent only one side. I called back and e-mailed another picture of the bench, with half of the center support in place and they agreed to send the other half. A month after the scheduled date, that was established a month earlier, I finally had a fully functioning work bench.
Overall the Benches were easy to put together and pretty robust; but the accessories were a struggle- some we had to drill additional holes or modify using other methods. The Bin rails for the longer benches were useless and we had to make our own. The cable holder was useless and we also made our own. The Bench chairs were nice and easy to put together.
Ordering would be better if everything could be done online; build your bench, press a button and place the order. Now you have to submit for a Quote; approve the quote; send k for a work order; print; sign, scan, and email back.
Love the quality and how you can custom design your work centers. Assembly is pretty straight forward but some assembly instructions would be helpful but with the custom benches it may be hard to do that for everyone.
I've been dealing with Bench Depot for over 3 years for production work benches in CA and AZ. They always supply me with quality products that are very easy to assemble. When needed, they are willing to get our order out fast and contact me when questions arise. Shout-out to Sandy and the whole team for making my job easier.
Frank
I am a distributor and have had a good experience with a number of orders we have placed. I have never received any complaints as far as product or assembly from the end user. Only once after many benches there was a small part missing and it was taken care of immediately.
Israel was great, helping me to figure out the exact product that I needed. I got the quote in a timely manner, ordering was easy, and the product was delivered as expected. We're using the tables now with no issues. Thanks for a great experience, Jackie Renteria
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members