Bench Depot Reviews Summary
Bench Depot has a rating of 3.3 stars from 288 reviews, indicating that most customers are generally satisfied with their purchases. Bench Depot ranks 8th among Industrial Equipment sites.
Had some difficulty navigating the website with regards to how to pay/check out. Once i contacted customer service Rey Resendiz helped me out. Overall good experience.
I wanted to let you guys know that it was the simplest assembly out of all my benches. Casters are already attached to the legs, the table has the brace installed, wood screws for the legs are pre-installed because the legs now have slotted keyholes. You just drop in the legs and screw them on! It literally took me about 15min to unbox and assemble.
I was assisted by Crystal Aragon, who represents Bench Pro in an extremely professional and personable manner. She is very knowledgeable and quick to help, and very pleasant to work with - excellent service.
The Bench Pro product is very well designed with practical, useful features. Very easy to assemble and set up, and extremely rugged and durable for any type of electronic lab work. We chose the Kennedy line of benches, ordered 12 units. We are extremely happy with the way these benches are serving our R&D and production needs, both electronically and mechanically. Great products & people, highly recommend.
I was shopping online for 32 tables that I needed for operations beginning on 3-25. I found the Bench Depot while searching online - the tables had the accessories we needed, and the pricing was very competitive. I placed the order on the 7th, and a few days later received an email saying they would ship on the 20th. I contacted Mike Garcia and told him that I needed the tables for the 25th, and the ship date of the 20th would not allow for them to arrive in time for that date. Mike explained that because my order was so large the tables were being manufactured, and he would need to check with Production to see if he could get that date moved. He later contacted me and said they were going to ship on the 18th, and we would receive them by the 21st or 22nd. While that was still a tight timeline, it meant that we would have the opportunity to get the tables assembled over the weekend so that we would be ready by Monday. Turns out the tables actually shipped on the 15th, and arrived on the 20th - and there was plenty of time to be ready for the 25th. The tables and accessories were packaged really well, and nothing was damaged upon arrival. The tables are high quality, adjustable, and look great. Thanks Mike, and the Production team for making sure I was able to hit this important deadline.
Israel Salazar makes working with this company a breeze! The product is above and beyond the best, highest quality and excellent customer service. This is way why continue to us Bench Depot in all projects. Thank you again
Shipment was delivered on time, one of the tops had some shipping damage. We contacted Israel, took a couple of pictures, Israel opened a claim and within a few days we had the replacement top.
Wonderful customer service.
Everyone is very friendly, courteous and helpful.
I would say, that for the most part, the workbenches I've purchased are easy to assemble. However, the threaded holes in some of the pieces (legs, uprights) have had paint in them. I've had to chase the threads with taps so that I could screw in the bolts.
Overall, these workbenches are high quality and very very sturdy.
My overall experience with BenchDepot has went very well. We purchased a large number of table and accessories and have been pleased with the product. We had some damage caused by carrier that delivered the tables, but the customer service person at Bench Depot helps us replace the damaged parts in a very timely manner.
Working with BenchDepot was problem free and we are very satisfied with the quality of product!
Israel is great to work with. Very patient and knowledgeable.
Israel Salazar did a very good job. Very professional, outstanding service.
Our overall experience with BenchDepot is great. Sandy is ALWAYS available to help and is super knowledgeable about all products. She answers our questions and requests efficiently and gets our shipments out to us in very reasonable times.
Sandy is always helpful and the tables are very sturdy. They hold up to our students who work and cut on them all the time. Thanks!
It would be nice if the casters were already installed on the chairs. It would make it easier to assemble.
We were happy to find a quality, inexpensive workbench with adjustable height to use in our shipping department. Our shipping associates were thrilled with the color choices, options available, and ease of assembly.
BenchDepot is my go-to place for all custom office and workshop furniture. The quality is outstanding, the price is right, and the service is perfect. And I like that it is all made in the US.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members