Bench Depot Reviews Summary
Bench Depot has a rating of 3.3 stars from 288 reviews, indicating that most customers are generally satisfied with their purchases. Bench Depot ranks 8th among Industrial Equipment sites.
You have great products with very good service!
I like how easy it is globally to order custom stuff.
Yet, it is often complicated to order custom colors, since you do not seem to use any standard like "Formica" for your top colors.
I purchased a 6 foot X 36 inch maple top (1.75 thick) with the rounded edge with the maple top shelf to go along with the desk.
Overall the actual products are great but I did have some hardware issues. Bench Depot really needs some QA when it comes to the hardware. Initially, I did not receive the feet/gliders for the legs of the desk. After calling Bench Depot about this, I received the parts a week later. Secondly, the bolts to attach the shelf to the desk were to short & there were no split washers. The bolts did not go all the way through the desk. I suspect they sent the bolts for the maple top that is not as thick as the one I ordered. They have two different sizes. I did not bother to call about the bolts since they are cheap enough at the local hardware store. Plus, I did not feel like waiting another week just to receive some bolts.
Took quite a while to receive an email invoice copy.
Metal parts arrived scuffed & scratched from insufficient packaging (i.e., Metal parts should have been wrapped in plastic wrap or something.)
Shipping company told me they did not deliver past 2 PM. I said fine, deliver at 2 PM. Bench arrived around 11 AM when I wasn't home.
There was some confusion over the table surface color, but overall I;m happy with the product. The assembly was very easy, and the tables are very sturdy.
Shipping and handling was very slow, taking several weeks for the order to process and ship.
Bench Depot has a quality product. They provide a quick turnaround on request for quotes as well as a quick response to any questions.
Excellent product & value. Very easy to assemble. Knowledgeable & helpful staff.
The shelves were very easy to assemble and are very study. I would recommend using a rubber mallet for ensuring the brackets are securely seated in the slots on the uprights.
The bench I purchased was much nicer than I anticipated. Job required my altering parts of the bench as well as adding guards and other features. When the customer received it, they gave me extremely positive feedback. In fact, because of this project, they have asked me to do several more projects including up to two dozen more benches!
As for customer service, everyone I spoke to at Bench Depot acted like it was their own company! Couldn't have been any better!
Thank you!
Great to work with and quick to ship! Ordered a custom 10 foot long workbench. Everything came boxed and wrapped up on a custom 11 foot long pallet, no damages! The bench was easy to assemble and turned out great.
Good products. Easy direction to following in putting the work bench together, from the craftmanship looks like theses benches are going to be around for many years
Great benches, great service, wonderful people! Crummy lock washers.
Excellent staff - very pleasant and familiar with the product lines and options and with shipping arrangements.
Excellent product quality with one caveat; the lock washers are trash.
Professional people and easy to use web site.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members