Worst service ever, I purchased a. Bike from this site cost over $1000. 00 and it is well over 2 and half months, they gave me excuse after excuses and they never send the item. Had same issue with them before. Lucky it is still under PayPal money back guarantee. You can buy most of their products from eBay even cheaper but with reliable and fast service
I have ordered from banggood.com several times to France. The products I received were as described and pricing is good. On two cases, they run out of stock but the customer service team has been very responsive and helpful to find a solution very timely. They did their best to resolve the cases and are opened to suggestion (e.g. Swap this item with that one). In short I'm satisfied and will order again..
Placed a large order, broken into 3 parts. 2 were express, one was regular delivery. They can't show me where express items are located. The regular delivery item did show up. It was a spare battery for a toy in the express delivery.
Contacted them about location of other items that were supposed to have arrived before Christmas. That didn't happen. This is what they offered, "It may be delayed due to the cargo check of the custom, and it'll be released soon. Would you please wait patiently for one more week?" As if I had a real choice.
Dear Jerry M.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
I've ordered a pair of shoes. They carry small sizes, which is hard to buy in USA. Paid with PayPal. Two weeks later get the PayPal notice about unusual activity on my account. It was accessed from unusual location. Next day, after I've changed my PayPal password, I get e-mail saying my item is out of stock. Coincidence? I've cancelled my order and I am not planning to use Banggood or any other Chinese company anymore.
Dear Helena B.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first?
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Excellent Company!
Your order delivery is full guaranteed, even if you not received your parcel in your expected time - don't worry about it - just write to a wonderful customer service. You will never ever have any problems with it! Especially I want to thank dear Lina, she, without any questions helps me to solve the problem on my own order. Thank you very much! I trust this Company and wish Nice New Chinese New Year for all Company staff and their Families!
Ordered many items from Banggood and most items arrived in under 1 month. One item got lost and contacted customer service. I was quickly offered refund or replacement without any problem. Their price is higher than their competitor A... but they provide customer service in case you have issue with the order.
"I was very pleased that the bag I ordered arrived early and it is exactly as depicted on the web site. However when I checked it the studs will not close the bag as they are more than 1" out of alignment and the handles are crooked. I sent Serene a photo and told her about this 5 days ago and I have not even had a reply from her. They do not seem to be a trustworthy company to deal with as they have not replied to a dissatisfied customer - I have bought from them before this but never again
Dear Carol W,
We are sorry for your unhappy experience at banggood.com.
Please kindly tell me the order number of the order you refer first.
You can also contact me directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Watch out! Price was great, I paid in full, the website says it shipped airmail immediately, 30+ days later it has not arrived, 6 attempts to gain a reply from the company have had no response, now expect my payment is not recoverable.
I am changing review after response and delivery of product. Good product and they did finally respond to my complaint.
I ordered an item and sent many emails - only response I ever got was to wait. I waited and 4 months later, they are avoiding refunding my money and I dont have anything.
Shady at best. Terrible customer service. Just spend the extra few bucks and order from a reputable seller.
My coat expected delivery was 5 days from ordering now it' been. 4 weeks. I sent. A. email on the 6th day to. Cancel. There. Response was its out the truck how is. That true when delivery date was.not for. Another 3 weeks this. Company is. A laughing joke customer service is by.far the worst i.don't know how they are in business. They say they are. Sorry while. Laughing. On returns you pay. Shipping plus restocking fee they don't want there own. Products back.
Dear artie c,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90/120 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your items beyond this time.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I purchased a pair of shoes that I thought was a good deal. Well once you receive the item you realize that you get what you pay for. No where near as nice as in the photos, smelled really bad of chemicals AND even though it was marked size 43 (my size) they were about two sizes too small. Contacted they company and they only offered me 300 point (worth only $3.00) towards another purchase - like that's going to happen. STAY AWAY - not worth the savings.
Dear Zac R,
We apologize for leaving an unhappy shopping experience at banggood.
Could you please kindly tell us the order number and product id that have question? So we could have a check again.
Firstly, if the material of the shoes is plastic, it will be normal that the show will be a smell of chemicals, the smell will disappear after you put them on the open air for few days.
Secondly, for shoes size, you’d better according your feet length to choose the corresponding size instead of size your usually wear, as each
Company has his own defined size chart, which may be different with others. Please take your own measurements and choose
Your size accordingly. We cannot accept responsibility for incorrect purchases.
SIZE EXPLIAN (Required):
1. Please according your feet length to choose your suitable size
2. Please place your order in US size, however the tags inside the shoes may show in CN/EUR size.
3. Some tags inside shoes showing a UK or US size may be different with our size chart, please base
On our size chart or CN/EUR size.
4.The size of these shoes are smaller than ordinary, we suggest buying a bigger one size.
Hoping for your kindly understanding.
Best regards
Banggood Team
I've dealt with Banggood many times now and have nothing but praise for them. Don't expect next day delivery but has always been in the time frame they stated. Of course problems occur but they will put it right given the chance. I would definitely recommend them.
Dear customer.
Thank you for choosing Banggood and we appreciate your positive feedback.
Have a nice day!
As always easy to find and very competitive prices
"The dress I purchased was clearly not the same measurements as supplied on-line. It took a lot of back and forth (ordered May 10 - resolved Oct. 14), photos of all the packaging and the dress with measuring tapes showing the difference, but they did deliver a replacement - in fact, TWICE, since the first replacement was exactly the same as the first dress. So, customer service came through, but you will need to be persistent. Kudos to them, but honestly, they must have a very difficult time dealing with merchandise that is not factually represented. I had to guess at the replacement size to send me. Fortunately, I guessed a size close enough to fit. Its label is two sizes larger than what I normally wear! Apart from that, the dress is lovely."
Dear Kathryn N,
Thanks for choosing Banggood and so sorry for any inconvenience caused.We are gladly to hear that you are satisfied with the final solution.We have professional photographers to take photos for our products. But there might be a little bit difference due to different monitors.We will try our best to minimum the difference and reflect the quality problem to related supplier. About the size chart, we will revise it according to cusotmers' review. Thanks for your kindly understanding.
Best regards,
Banggood Team
I recently ordered goods from Banggood that stated free delivery, but when they arrived I was asked to pay a delivery charge. I contacted Banggood, who then offered nothing more than a 'sorry'.
Hidden costs are illegal. If you have similar problems, then contact your consumer rights organisation and report them.
Dear Brian S.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
Most of carrier will ship your product to your home in the standard shipping. But the we cannot make sure that the carrier will ask for extra charge when it comes to the local.
In the future, Banggood will improve the experience of this section.
If you have any other problem, you may contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Thank you for your understanding.
Best regards,
Banggood Team
Only used them once, never received any product, product never left HK. Wasted lot of time with customer service (or rather their bots), all I heard wait X days, we will check (they never did), next time it was the same, wait X days, we will check. Most unsatisfying customer service experience - the jokers can't even count days. Should have read the reviews before wasting my money with this company.
Currently disputing the transaction through PayPal. Save yourself some trouble and stay away from these people.
Dear Barry
Thanks for your order. We apologize for this inconvenience. Please consider that in some rare cases, the delivery might be slightly delayed due to unexpected processing time in postal or customs office. Would you like to tell us which order you have not received it yet so we could help you to have a check? Hope to hear from you soon. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Team
Well let's start with pricing seems very reasonable when online shopping, free delivery amazing! 7-25 days del to UK... meh well it is free I guess happy to wait up to 25 days!
It's been 32 days so far! You guessed it no items, emailed customer service said wait another 2 weeks! No offer to send out replacement order, no refund and certainly no good will offered. PayPal dispute now in progress.
This company is a joke avoid, avoid, avoid please people you have been warned.
Dear Lee G.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Steer clear. They advertise something is in stock when it isn't. Then they send you a mail tracking # that doesn't work. Their wait for online chat is at least an hour. They are good at charging you quickly but that's the only things that's remotely quick about this company. I'm still waiting for something that was supposedly in stock on Jan 11 and it is now Feb 15.
Seriously - don't bother. Shop somewhere else!
Dear I G,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
You will notice on my original review that Katherine L. From Banggood said that she? Would investigate my claim. Two weeks have past and a total of one month has past with no reply from Banggood! This company uses these comments to make readers believe that they are attempting to resolve an issue when they have no intention of solving anything. They spend far more money on creating an illusion of being a good business than they do actually having any customer service. They also use people to create YouTube reviews by sending them free products. The real purpose of the review is to have any potential buyer of the product to hear banggood's name over and over as if they are a legitimate company. All Chinese suppliers are not like this. I just had a problem with Miracle Mart RC. I sent one E-mail. I then receive a resolution E-mail the next day. Needless to say I will be buying again from Miracle Mart RC, and I will never buy from Banggood!
Dear vince p.,
We are sorry for your unhappy experience at banggood.com.
I will investigate this case again.
Also, you can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Ordered a purse via a Facebook ad. They shipped it out on July 28,2016. It is now August 12,2016 & I have yet to receive it. I emailed them and here is what they said: "It was shipped on 2016-07-28 by Standard Shipping without a tracking number. We estimated delivery will take 7-25 working days to arrive, But we hope you know that Working days exclude the weekends. Please contact me if it has not arrived within the estimated time."
With everyone sending out packages that arrive next day, 2 days, even 5 days, 25 days is much too long.
Dear Jean W,
We are sorry for bringing you an unhappy shopping experience. Standard shipping is a free shipping method for some cheap product, it is the cheapest shipping method, but the disadvantage is that it cannot be tracked when the package is being sent to abroad.It usually takes 7-25 business days to ship. But there are many uncontrolled factors like customs, weather and so on will affect the efficiency of shipping. Could you please wait one more week or consult with your local post office to see if the package is already there. This situation happens sometimes.If you still cannot find your package, feel free to contact us, we will give you a reasonable solution. Also, you can choose a quicker shipping method next time, for more shipping methods, please click here: http://www.banggood.com/Shipping-Methods_hl13 We will try our best to find more convenient shipping methods for you.
Best regards,
Banggood Team
Ordered over a $100 worth of goods from this site. They said delivery 10 - 15 days.
2 months later still no goods, locked out of my account so cannot check where the order is. Reset my password but still locked out. I have written off my money.
Avoid these thieves at all costs. They are very plausible scam artists.
Dear Keith S., we are sorry to hear you haven't received your order. Could you please tell us your order number? We would like to have a check for you.
Thank you in advance.
Overview
Banggood has a rating of 1.9 stars from 3,251 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 803rd among Electronics sites.
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- Hong Kong, NY, China
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Business History
It shifted its business to international e-commerce services, and since then it has become an online retailer selling almost everything you may need or think of.
The whole Banggood team is committed to providing customers with low-price and high-quality products as well as professional customer service.
Our motto is “Best bang for your buck”, and we follow it by ensuring that our products have exclusive deals and special promotions only for you.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Chris U,
Sorry for the unpleasant experience. Could you please offer your order number or email address you used for order? If there are quality problems and within the warranty time, we will surely help solve the problem. Here is our return policy: http://www.banggood.com/Return-Policy_hl104.Please believe that we will investigate the whole case and give you a reasonable solution.If you are not satisfied with our service, feel free to send your complaint to complain@banggood.com.
Best regard,
Banggood Team.