I ordered a light jacket garment. I ordered an XL thinking that would more than fit. It turned out to be more fit for a 10-year-old child.
When I discussed a credit, they inundated me with measurement hoops to jump through.
I did send them easy to identify the problem photos. They lied and said they could not see the problem. The bottom of the sleeve was five inches above my wrist.
Online chat produced nothing other than we are sorry, you will not get a refund, so maybe you can give it away. I hope this review costs them more than my $15.50 purchase price.
Plus the garment must have cost them less than $2.00 to make.
Hello Amazon! No more ordering direct from Chinese companies. No service! No satisfaction! Use them at your own risk.
Banggood customer support is good for any site, let alone a Chinese site. They were quick to price match, cancel an accidental order, and I've received every order fine. They will also help you answer questions you might have about the item - like matching accessories or compatible items. Good response time, most of the time less than 1 day.
I ordered an item with fast shipping from EU warehouse.
Next day got "sent" status with a tracking number that doesn't work in any tracking system.
When item failed to arrive on time tried to contact Banggood via their contact form 3 times, but their didn't even bother to answer.
Stay away, there are plenty of other places to get the same items with normal customer service.
Dear Laurynas P, thanks for contacting us. We deeply apologize for this inconvenience. The tracking information might not be updated in time during transit process. Would you like to tell us what is your order number then we could help you to check the order status? Hope to hear from you soon. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
Katherine L. (banggood Rep) I believe you are a fake and trying to convince people coming to this website that you work for a reputable company. Most of these posters have already jumped thru your email hoops with sending them videos and pictures. Buyer beware.
Dear Douglas, sorry for leaving an unhappy shopping experience to you.
We need to check the problem first and will offer you a solution for it, that's why we need a video or some pictures to show it. Could you please send them to us?
Hope to get your kind understanding.
I bought a phone from them that didn't work, annoyingly I would have to pay to return. Having sent it 'International signed service' I've received three emails saying they've tried to deliver but cannot. Further enquiries make it seem likely that they refuse to sign for it as taxes will be due. Paypal are disinterested despite following their instructions to the letter. Avoid!
Dear sefton j., we apologize for this inconvenience. Here is our return policy. http://www.banggood.com/Mobile-Phones-Return-Policy_hi529 And you may refer to it. Also, you could contact our customer service to confirm the return process. If you need any further assistance do not hesitate to contact us. We will do our best to help you.
I wrote a review on this website, Banggood representative requested more information with an email address. NEVER heard one word. They are oblivious to e-mails and will ignore your phone calls... with always, we never received it. Better like whatever cheap junk they send you because it will be yours!
Dear Gerry M.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you first? I will investigate this case again.
You can also contact me directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Payment withdrew almost immediately from PayPal upon ordering (3/14/16). After a month (4/13/16), nothing received, not even delivery or tracking details... Am giving them another week before appeal for decline payment to PayPal
Dear Maybel C, we are so sorry to hear that you have not received your order. Could you please kindly give us your order number? We would like to have a check for you and will offer you a solution.
Thank you in advance and sorry for the trouble caused.
My order took nearly 3 weeks to arrive, and did not work. When I hooked it up. The shipping costs
For returning the item would use up the refund. Also, the time involved is just throwing good money after bad. Do yourself a favor, and avoid this and other chink websites. Nothing but thieves here..
Dear chuck u.,
Thanks for your mail.
Could you please tell us your order number, so we can have a check?
Hoping for your kindly understanding.
Best regards
Banggood Team
Sly Chinese making false statements after the sale-3 months later no masks. I had to had my bank get a refund for me and even through the process they lied consistently. With everything going on in the US our government should put an injunction with then and any other country making our daily routine more difficult than it already is.
Dear Fred Y,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
I have had refunds for items which has not arrived/defective!
I don't know if the changed their policy for better or they now care more about me because I've reached the highest VIP level.
Lately deals have been great with Banggood, almost Amazon standard.
They have warranty policies which are clearly against my country laws, defective items won't be refunded completely and they are reluctant to address a fair resolution for returns.
BAD, BAD, BAD.
Their shipping is so slow and they cover only one month of warranty after the item arrival.
I ordered two pairs of shoes, which looked very nice in the photos. But after waiting a long time and spending countless hours on phone with customer service, who kept asking me to wait for another week or so. I never received the ordered product. Finally contacted Paypal and after waiting for another 2-3 weeks and supplying them with the information that was at their own site, I got my money back. Terrible experience. I would only by on COD now, if possible.
Dear Onkar B,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
I see Banggood's fake good reviews writer has been working overtime, writing pure fiction, to trick potential customers in. This shows you the lengths they go to, to deceive people. If you read all the real feedback, they are devious sellers, who offer no warranty, low quality products, that takes a long time to arrive, if it turns up at all, and make it impossible to get a refund. Their man will now have to write 4 or 5 more fake reviews to cover this up, to prove my point. Stay clear of them.
Dear Alan H,
Thanks for your recent suggestion on how we can improve.
We appreciate you taking the time to inform us of how we can better serve our customers.
Banggood welcome any of your suggestions, now and in the future. We want you to make the most out of our products and services, and make sure that you are always satisfied. For this reason, we will take in your feedback and ensure that we can work on improving the quality of the products we sell.
If you have any suggestions or require our assistance, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will give you a proper solution within 24-48 hours.
Best regards,
Banggood Team
I ordered an $80 reborn baby Girl doll for my 8 yr old granddaughter and was mortified when she changed her diaper for the first time. Although she was clothed in pink as advertised, she was an anatomically correct baby Boy. After numerous emails with their customer service they will not ship me the correct doll or even the correct torso so I can fix it. They want me to accept a $10 refund and points toward future purchases that I assure you I'll never use. I would warn anyone doing business with them to consider all sales final as has been proven the case for me.
Dear Ann C.,
Thank you for your feedback and sorry for the inconvenience caused to you.
If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:
Photos or a video of the incorrect item;
Photos or a video showing the problem occurred with this product;
Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
And here are some policy on our website, please check by the following link.
https://www.banggood.com/Banggood-Warranty_hl103_at528
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
Items did not arrive, even though they were shipped with EU Priority Mail. Exchanged emails for 2 weeks on and they were saying the package should be at the local post office, because that's what "logistics replied", even though the tracking number clearly stated they were lying. Awful customer service, avoid them at all costs!
If you absolutely need to buy from them, use PayPal, never a credit/debit card.
Dear Sorin-Vasile R.,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
We have contacted the carrier and they claimed that your order is still making customs clearance.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I was looking for 'Remote Controlled Switch Power Socket', because I didn't find it in my country. After checkout, first they wrote the goods were not yet available, "we are waiting for them from the factory". They waited, a few months later they sent. Arrived. The remote controller is not configured in any way. Leaf manual in English did not help, does not work. There is no such model in Iнтернет, as well as manual to it. The site does not have a simple quick and understandable way of feedback, which could be used for an acceptable time for a busy person. There are chat, mail, messenger icons, but they are inactive. Shortly, choosing expressions, the next frivolous guys, whom I block from the first joint and forever [including the annoying advertising that they slam daily since registration]. Appreciate your time, gentlemen).
P.S. Bought the "Remote Socket" in Moscow. It is elementally configured and works.
Dear Customer,
Sorry for leaving you with an unpleasant shopping experience. Some products are in great demand and cannot be dispatched immediately. On the website product page, you will be able to view its estimated restock date.
We will monitor the situation and if unfortunately the order can not be shipped on the expected dispatch date, we will contact the customer to provide the solution.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. You can contact us by phone, email, Facebook, live chat,
Here are more details of contact us: https://www.banggood.com/Contact-Us_hi111?bid=56277
You can contact live chat via: https://banggood.s5.udesk.cn/im_client/?web_plugin_id=15&language
Sincerely hope that you can contact us at vipservice@banggood.com. After we see it, we will reply in time within 24H, hope your understanding.
Best regards,
Banggood Team
After buying several items from Banggood, which either didn't arrive, broken from the onset, not as described, and of extremely low quality, I ceased buying from them. Luckily, I used paypal, who quickly refunded me after setting up several resolutions against Banggood. I got fed up with their claims runaround (photos of the post mark, packaging, and photos), Don't they know how they package the items, or who they use for postage? Then they want a video of something that doesn't work, so what difference is that, to a photo, apart of making life difficult. With no help through their service department, I let paypal refund me, with no fuss. The earlier good feedback, before this, is fake, written by them, singing their fake praises, ignore it.
Dear Joe C,
Thanks for your recent suggestion on how we can improve.
We appreciate you taking the time to inform us of how we can better serve our customers.
Banggood welcome any of your positive or negative comments, now and in the future. We want you to make the most out of our products and services, and make sure that you are always satisfied. For this reason, we will take in your feedback and ensure that we can work on improving the quality of the products and the servise of us.
Banggood offers warranty and shipping policy to protect your benefit.
As for the shipping, all items sold at Banggood are guaranteed to be delivered in 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina,
Bolivia, Peru, South Africa and all orders shipped with European Railway Direct Mail.)And all orders shipped from the US, EU, FR, ES, RU and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico).
If you have not received your item beyond this time, you are eligible for a full refund after we have conducted a postal investigation.
And if you have met any questions about the item's quality and the item is still within the validity period of this warranty, please do not hesitate to contact us.
First of all, could you please send us some photos and a video to show some details of the issue. Requirements are listed as follow.
1.In the photos, we could clearly see product’s shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag
2.In the video, we could clearly see the problems.
The reason why we need them is that after checking, we could effectively confirm the problem and find out the root cause. Furthermore, we will keep them as evidences and provide them to the supplier.
If you have any suggestions or require our assistance, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will give you a proper solution within 24-48 hours.
Best regards,
Banggood Team
Received my order. Everything as expected. My only complaint is I wish shipment tracking were better. After shipping there was no additional info until product showed up at my door. Otherwise, great products at very good prices
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
They think they can cheat the american customer by tiring you down. Bought 3 products three months ago. A robot vacuum cleaner that broke down in weeks. A shower head that last 2 weeks and busted. An XL a "loose" style chinese shirt that would not fit a 5 years old. Nothing has been replaced. They want "evidence" and I sent a picture of the broken shower head. It never arrived. The $25 vacuum cleaner just does not work. What kind of evidence can I sent to China(!?) at my expense? A death certificate? And the shirt was given away to a needy child. I am still waiting. This people should be ran off the market now, They are laughing at the US.
Dear carlos M.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
And here are some policy on our website for the situation you face with, please check by the following link.
Size does not match
We have listed all the details about item sizes on the related product pages. If you find the size does not fit, please check our description and your order information first.
1) Size not as ordered: You can contact our customer service directly for a full refund or a free replacement of the item in the correct size.
2) Size as ordered but does not fit: There may be a 3cm/1.5 inch size inaccuracy due to hand measurements. You can contact us and apply for a return. In these cases, you will be responsible for all shipping fees incurred. Due to hygiene reasons, underwear, earrings lingerie, underwear, swimwear can not be returned. We recommend you carefully check the size of your items before ordering.
3) If the size difference is greater than 3cm/1.5 inch, we will cover the cost of the return postage. Please contact us to arrange a return.
https://www.banggood.com/Return-policy_hl103_at743
If one or more of the products you received shows quality issues within the warranty period, you can return it to receive a form of compensation. Some products have different policies or requirements associated with them. Click here to view more.
Below please find the procedure of our warranties:
1. Take a video or some photos showing the issue occurred with this item and contact us to submit your claim;
2. We will contact you for more information or give you a response within 48 hours;
3. If a product is still covered by our warranties, you may have to return it. The responsibility for paying the return shipping fees depends on the actual problem of the item you want to return.
https://www.banggood.com/Banggood-guarantees_hl103_at588
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
So far, I have been very satisfied with you and especially with your complaints department. For the last (order ID: *******), one of the few complaints, it took three processors, eight weeks and about 30 e-mails until my complaint was accepted.
Yours sincerely
So far, I have been very satisfied with you and especially with your complaints department. For the last (order ID: 88224675), one of the few complaints, it took three processors, eight weeks and about 30 e-mails until my complaint was accepted.
Yours sincerely
Wow I'm horribly dissatisfied with this website. At first the delivery time frame for my product was 3 weeks. Fair enough. On the last day that they could deliver they send an email saying that due to Chinese New Year my parcel will be delayed by another 20 working days. And to top it off I just got an email saying they require additional payment for import duties. Terrible service with hidden fine print about import duties.
Dear Sandy M,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com
Best regards,
Banggood Team
Overview
Banggood has a rating of 1.9 stars from 3,251 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 803rd among Electronics sites.
Instant Feedback
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- Hong Kong, NY, China
- Edit business info
Business History
It shifted its business to international e-commerce services, and since then it has become an online retailer selling almost everything you may need or think of.
The whole Banggood team is committed to providing customers with low-price and high-quality products as well as professional customer service.
Our motto is “Best bang for your buck”, and we follow it by ensuring that our products have exclusive deals and special promotions only for you.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Dennis R,
We apologize for leaving an unhappy shopping experience at banggood.
Could you please kindly tell us the order number and product id that have size question firstly? Before you buy the clothes, you should have a check the size chart carefully, Please note that you should place your order in US size, however the tags inside the items will show in CN size.
If you are not happy for any reason with your purchase, then just return it within 3 days of receipt for an exchange or full refund minus the shipping charges incurred by us. If the return is not a result of our error, customers will be required to cover shipping cost both ways. Please make sure the item you send back to us is in the original packaging, and the merchandise is in the same condition as when you received it.
Hoping for your kindly understanding.
Best regards
Banggood Team