I was really worried that I had accidentally signed out of Backstage and could have missed out on a role, Anna was right on it within hours and I am back on track.
By the way I have my first film on Saturday and I am excited, wish me luck everyone.
Margaret.
I subscribed a year ago. Cancelled the subscription after a few months and have just been charged 101 pounds. I want my money back and I want to be able to cancel me subscription when I want!
After the staff received this information they promptly got back to me, via the reply underneath and email, and were very polite, and then refunded my money - which I thought was very kind of them. Thank you, backstage. It was just a misunderstanding and I appreciate the support offered and given. Best wishes, Isabel
I always try resolve any roadblock on my own. When I need help, I reach out. Backstage helped me in a timely manner with the issue at hand. Now I have another. Will try to resolve it on my own. If I can't resolve it, I'm confident Backstage will be there for me. Thanks again. Al
I received a discount for the first year. Wasn't worth it to me. Tons of emails, not right for what I put down that I was looking for.
Because you get so many emails, you stop looking at them and then they may or may not send one reminding you of your renewal which is double what you paid the first time and they will not refund you even if you never were able to use them the first year.
Hi KT,
Thank you for taking the time to leave us a review. Please note that Backstage offers many different ways to manage your emails. In the future, please feel free to contact us if you are having trouble turning off certain email notifications and/or want any advice on how to curb the number of emails you are receiving from us.
We have the option to turn off the auto renewal on your subscription via Account Settings, so if you are certain you don't want to continue your subscription, you can do that anytime before your renewal date. That way, you still have full access for the time you subscribed, but it won't renew.
We also offer a generous refund policy for our users with long term subscriptions that may forget to cancel before the renewal date. As long as you contact us within 14 days of the charge, we will fully cancel and refund your subscription without any penalty. Unfortunately, it sounds like you have contacted us outside of this grace period.
In the future, please contact us immediately if you are having trouble with any aspect of your subscription! We're always happy to help.
I wanted to purchase an annual subscription as a gift. Unfortunately, the process isn't very straightforward. I reached out to the support team via chat and they walked me through it. They were very responsive to my questions and made it easy.
I sent an inquiry through Backstage's Help page, and within a couple hours, I already had a response. Usually, other sites take a day or three days to get back to me, if even at all! I was so pleased with the speediness and the thoroughness of their reaponse. The representative that responded really helped me make a decision to stay away from a potentially fraud agent, that did, indeed, turn out to be a scammer! Thank you, Backstage.:-)
I really like the quick response and how helpful Anna was. I got a friendly vibe that I could be open with my insecurities too. Also, since I'm new and have a long way to go, the conversation I had with Anna gave me a lot of hope since I had mentioned my doubt and the response I received was really nice. So I am satisfied and grateful :)
This site use to be amazing, now it really isn't to great for actor to get there foot in the door when it comes to tv and movies. It has some jobs but.most are un paid and student films. But alot of those you can find yourself for free on criags list or free sites not worth the monthly fee.
Hi Carlos, we're sorry to hear that you've been disappointed with the quality of notices on Backstage recently. Please note that due to the writer's strike, most professional productions are on hold. This is impacting the entire entertainment industry, not just Backstage. We do not recommend encouraging others to seek jobs on platforms like Craigslist or 'free' sites, as most likely those jobs are not vetted for the talent's safety. Please email us at customers@backstage.com if you'd like assistance with making the most out of your subscription in the meantime.
I thought when signing up I would be receiving at least a couple of auditions. Most auditions even for smaller projects required video reels which I do not have because I'm just starting out or I suppose a really great headshot because I submitted to thousands of calls and only got one audition.
If I'm already paying to join the website to get jobs, why the $#*! do you get a 10% cut of anything I make? You're not my $#*!ing agent. Talk about double-dipping, sheesh.
To be fair, there were lots of job opportunities. But again I'm paying to use the website, why do you take a cut out of my earnings.
Hi Jacob, please note the service fee is 2.5%, not 10%. This service fee is only for direct payments via Backstage, and it is used to cover payment improvements and the transaction costs. Casting directors have the option to cover this fee for talent, as well. This feature is optional, so you can always request to be paid through a different method by discussing it directly with the casting director. If you have any other questions or concerns, please email us at customers@backstage.com!
Backstage was great with following up on a casting call after the post was tagged as a 'paid' project, but pay was only deferred on possible future earnings. They removed the 'paid' tag. Hopefully future casting calls will be more honest.
This site took my money, on the day free trial ended. I asked for them to cancelled my subscription and they still billed me. Run away from this site. I only had $19.00 in my account and now I don't have any money to eat now. I told them that and they told me that monthly subscriptions are non refundable. This site just will still your money. Run far away from this site.
Hello Erica,
Thanks for taking the time to write, we’re sorry you had a negative experience with us and that the terms of our subscriptions weren’t more clear. We’re going to use your feedback to improve our customer service and policies in the future.
Take care.
I had a years subscription to Backstage and got a few gigs that made it worth the subscription. The only negative that I found was that their was more posts for Theater, short films and student films then anything else. I think because of other subscriptions like Casting Networks and Actors access Backstage needs to offer more or lower their subscription cost.
I love backstage because of the opportunities to get acting gigs, but for some strange reason I have been in many acting projects, but backstage never helped me receive any work, I did it on my own! Maybe in the future I will get gigs with Backstage!
Hello Nathan,
Aw yeah, you're a tough independent actor who don't need no casting platform. Congratulations on your success! If you're ever feeling lonely though, feel free to come back to Backstage where more than 100,000 roles are posted every year. We'll treat you right, we promise.
I tried to cancel my subscription and contacted support but they just don't get back to you at all. Completely useless and they just seem like a scam. You also can't cancel your card details so they just keep it.
Hi Cameron! I'm sorry to hear that you haven't heard from our Customer Support team yet. Please note that the reason you cannot remove your card information is because we are a subscription service. You cannot remove a card while you have an active ongoing subscription. We do not recommend trying to cancel a service by removing your card, as most credit card companies automatically update your card information for any reoccurring charges. Please keep in mind that we have an option to self cancel via your Account Settings: https://help.backstage.com/hc/en-us/articles/217060146-Cancellation-Refunds. If for whatever reason you cannot or do not wish to do so, we will respond to your request once we get to your email. Please feel free to reach out to us at customers@backstage.com if you have any other questions!
Tried to cancel, but said they'd give me two months free but didn't say my account was not cancelled. Then continued to charge me without my knowledge afterward.
Hi Eric, please note that the two free months offer via the self cancel flow clearly states that by accepting the offer, you are choosing to continue your subscription instead of cancelling your subscription. After you click to accept, you're greeted with a confirmation screen that shows that you have accepted two free months, along with information about your next renewal date. If you have any other questions about this offer, please email us directly at customers@backstage.com and we'd be happy to provide you with more information.
Our company has been using Backstage for years. We hire actors and entertainers of all types to do our product launches in major worldwide retailers. Out of all of the talent sites, we get the best candidates and best customer service from backstage. I highly recommend backstage for not only talent, but for anyone looking for the best talent all over the country. It's definitely here. Thanks backstage for helping us find the best talent possible.
I thought it was just me but like what's been listed here while I've booked through several other platforms inc WORD OF MOUTH. I've yet to receive a gig from Backstage. I don't plan on renewing within the next six months. Too bad actually I was told this was a great way to get gigs.
Hi Vernita, we're sorry to hear that you haven't had any luck booking jobs through Backstage so far. If you'd like, we can provide some tips and advice on how to improve your profile and applications if you reach out to our Customer Support team at customers@backstage.com!
Today, I was previlaged to chat with one of the backstage customer cares. I was well directed on how to find the answers to my multiple questions concerning acting. For me, no complains. What is most appealing is that there's plenty of advice on the filming grounds. I loved it.
EDIT** Backstage did the right thing and chose to honour my refund so I have amended my review from 1 Star to 4.
I needed assistance with simply requesting a refund for one month's subscription and was met with rude customer service and a robotic-like tone stating, 'our terms of use do not allow for it', it's a simple customer request and should be honoured, 'Ben' also rudely responded at one point sarcastically to my request with, 'alrighty', he was quite condescending and dismissive. They should step up their customer service levels and just do the right thing and honor a refund if the customer did not use the service.
Hi Josiah, we're sorry to hear that you were unhappy with our Customer Service and felt that the tone used by our representatives were rude. That was not our intention at all, and we apologize if this was upsetting to you.
I'm seeing that you have come to a resolution with the Customer Service Manager. Please note that the representative was only stating the Terms of Service that was agreed to when your subscription was purchased and following our procedure. - Stephanie
Overview
Backstage has a rating of 2.6 stars from 291 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Backstage most frequently mention credit card, free trial and last year. Backstage ranks 3rd among Talent Agency sites.
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