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AuthenticateFirstReviews 215

2.7
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AuthenticateFirst Reviews Summary

AuthenticateFirst has a rating of 2.7 stars from 215 reviews, indicating that most customers are generally dissatisfied with their purchases. AuthenticateFirst ranks 59th among Business sites.

service
68
value
67
shipping
30
returns
26
quality
53
Indiana
1 review
26 helpful votes
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Completely Incompetent
February 7, 2020

They could not help me provide proof for a REALLY obvious, really horrible quality Chinese fake. It was not even close to the real thing. I really regret paying these people. The bag I received was truly laughable, it was utterly ridiculous looking. I thought it would be an open and shut counterfeit case and I only contacted Authenticate First for "proof" of what I knew. Choose another company.

Date of experience: February 6, 2020
G N. AuthenticateFirst Rep
over a year old

If it was that obvious of a counterfeit - our team would have caught it. How many years of authentication professional experience do you have? Did you have it authenticated elsewhere? Before slandering our business, your armchair authentication should not be publicly posted.

Illinois
1 review
12 helpful votes
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I wish I had heard about Authenticate First sooner! As a buyer of high end clothing and handbags online, I'm sometimes left with the nagging doubt that I bought a fake. Someone suggested trying this service, and I had them authenticate a Chanel bag, and found it was indeed a real one, leaving me much happier with my purchase. I plan on having all of my high-end clothes and bags authenticated by them. As a seller, I like to authenticate my items to increase sales and leave my buyers confident in me. Their service is reliable and reasonably priced for doing so. That said, you MUST send a lot of clear, high-quality images. I mean come on, they're doing this online so you have to give them plenty of images to work with!

Date of experience: January 15, 2020
Mary T. AuthenticateFirst Rep
over a year old

You are so right, high quality and in focus images are a must for online authentication. The photos are our eyes, and they need to be 20/20 to ensure we don't miss a detail!

Florida
2 reviews
14 helpful votes
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Great service
January 18, 2020

The service is fast and easy to request. I was able to certify that the item that I have bought as an authentic item, was actually a fake one, and I could get my money back. It's totally worthy the small fee!

Date of experience: January 15, 2020
South Carolina
1 review
16 helpful votes
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Peace of mind
January 11, 2020

So glad I found this site to verify a recent purchase I made on Poshmark. I looked at other authentication sites but they didn't have the option of providing written verification if needed for a refund/dispute and they didn't seem as legitimate as Authenticate First. The Jimmy Choo I bought checked all the boxes for being authentic and I was pretty sure it was- it just arrived with a weird smell so I wanted a second opinion. I received confirmation in less than 24 hours that it is authentic. I also paid extra to get an estimated value (what a great option for only an additional $5!). To my surprise, it valued at about twice what I paid for it! I'm so happy to have a source to go to for confirmation. Especially with such reasonable prices. The $25 was money well spent for peace of mind! I will definitely be a repeat customer. I've got 3 more bags to go! Thank you Gina for such a great service!

Date of experience: January 9, 2020
New Jersey
1 review
13 helpful votes
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Great Service
January 7, 2020

Less than 24hrs to get an answer and I submitted it on a Friday night after 8pm! Gives me some peace of mind when buying preloved! Great Service!

Date of experience: January 6, 2020
Texas
1 review
0 helpful votes
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Great great
January 5, 2020

This is my 3 time using this service. Great price for good and fast service. I highly recommend it

Cesar lopez
*******@icloud.com

Date of experience: January 3, 2020
Australia
1 review
14 helpful votes
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I am beyond pleased with the quality of customer and authenticating service by Authenticate First. Your website is informative and easy to follow. Your service is also value for money for the peace of mind you get, and the turnaround time is testament to the overall quality outfit AF is. Thank you for taking the time to authenticate my beautiful vintage purchase. I'll definitely recommend and use your service again, no hesitation at all.

Date of experience: December 21, 2019
Minnesota
1 review
6 helpful votes
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Just so you know these scammers authenticate first are changing information when you write a review. I wrote a review today December 17th 2019 and the review appears under June 24th 2019. In other words they try to bury the information further down as possible. Stay away from these scammers called authenticators named authenticate first! I'm sure they have more complaints but they are probably being deleted!

Date of experience: December 17, 2019
Virginia
2 reviews
13 helpful votes
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I have used AuthenticateFirst on numerous occasions for designer handbag authentications and have always been extremely pleased with the service I received. I felt that the authentications were honest and thorough. Turnaround time was prompt and questions were answered in a timely manner. I would highly recommend using AuthenticateFirst for your authentication needs.

+1
Date of experience: December 13, 2019
Argentina
1 review
12 helpful votes
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THANK YOU
November 29, 2019

Authenticate first is reliable, efficient and trustworthy. I got my CELINE bag authenticated and they responded promptly. I am definitely glad that I reached out to then rather than stay in doubt about the authenticity of my bag.

Date of experience: November 28, 2019
Pakistan
1 review
20 helpful votes
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Efficient & Reliable!
November 3, 2019

Authenticate first is reliable, efficient and trustworthy. I got my Tory Burch bag authenticated and they responded promptly. I am definitely glad that I reached out to then rather than stay in doubt about the authenticity of my bag.

Date of experience: November 1, 2019
Tennessee
1 review
7 helpful votes
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Great experience!
October 25, 2019

I used Authenticate First due to buying items second hand and wanted to make sure they were truly authentic. Well... they did an amazing job with answering questions in a timely manner and had AMAZING customer service. Would highly recommend and would use again! Thank you!

Date of experience: October 23, 2019
Canada
1 review
10 helpful votes
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Trustworthy
October 18, 2019

Very quick, very fast, very thorough (asked for 1000pics., lol) but this is how you know your item will be turned upside down, inside out, and studied 100%, It is not oh yeah is real or yeah is fake, it is a thorough and professional job. The result might not be what you like to hear, (in my case it was a really good replica) but it gives one peace of mind. Thank you again

Date of experience: October 17, 2019
Kentucky
1 review
10 helpful votes
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I am a repeat customer of AF. I have used them to authenticate items not only for personal use, but items I have purchased to resell. These items have also been authenticated by an additional party on the buying platform I use. I 100% trust them! Low prices, quick turn around and easy submission of pics for authentication. I will keep coming back for any luxury products I purchase! Thank you Authenticate First!

Date of experience: October 13, 2019
Canada
1 review
0 helpful votes
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Amazing experience!
October 3, 2019

I wanted to authenticate a bag that I had found online and when I googled "authenticators" this was one of the websites that popped up. I found the website to be very detailed with easy to follow instructions and I was able to submit my photos without issue. Very pleased with the entire process (very quick and concise)- I look forward to authenticating more bags in the future:)

Thank you! Xo

Date of experience: October 2, 2019
GB
1 review
0 helpful votes
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Unbeatable service!
September 29, 2019

This is the first time I used AuthenticateFirst, and I will definitely not be my last! They gave very clear instructions on how to upload photos (video tutorial included!) And also an estimated turnaround time. The turnaround was in fact quicker than estimated and I received an answer within a few hours.
This is genuinely an amazing company, great service and lovely staff. You have a loyal customer here now in the UK! Can not recommend enough! Thank you again.

Date of experience: September 27, 2019
Pennsylvania
1 review
1 helpful vote
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Huge Relief
September 24, 2019

I'm so happy this company exists. I've been so worried about a recent online purchase and they put my mind at ease. I recommend using this company for authentication purposes BEFORE you buy. The cost is incredibly fair and they provide quick service.

Date of experience: September 23, 2019
California
1 review
0 helpful votes
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My favorite authenticators!
September 19, 2019

I have been using Authenticate First to authenticate my pre-owned handbags for several years. I have used their services at least 10 times. Couldn't be happier!

Date of experience: September 18, 2019
NL
1 review
0 helpful votes
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Authenticatefirst.com offers multiple services with regard to establishing the authenticity of your handbag or a handbag you might want to buy. I ordered the basic photo authentication service for a chanel bag I wanted to buy, because this company has a long track record offering these services and I trust that they are one of the more experienced companies in doing so.

Their website provides for a convenient photo-uploader tool, which allows easy, on-site uploading of your pictures and which helps them to proceed with the authentication process as fast as possible. Immediately after uploading my pictures, I received a confirmation e-mail which stated that my photos were received succesfully and the authetication was in progress.

Within the 2 days estimated turnover, authenticatefirst sent me the needed authebtication of my bag.

I would recommend this standard service to any person who, despite doing their homework, is looking for some additional peace of mind before purchasing a designer bag, online or in a boutique with preloved items.

Authenticatefirst also provides more elaborate and detailed authentications and certificates for the purposes of a dispute procedure at paypal or a creditcard company.

Prices start at 10 dollars for the standard email authentication and may vary depending on the type of service you seek and the type of item you would like to submit for review by their experts. There is a page on their website which provides for a very clear overview of the applicable fees.

I paid 10 dollars for my e-mail authentication and think it's a fair fee, considering I received my authentication quickly without me having to chase or send out reminders.

My communications with the company through e-mail were proactive, polite and quick, which to me is very important. I've broken off plenty of deals due to flaky companies or sellers.

Should I decide to buy a rather expensive preloved bag again, I will certainly be back to have it reviewed by Authenticatefirst before I make my purchase. Thanks!

Date of experience: September 10, 2019
California
2 reviews
0 helpful votes
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Trusted Company
September 6, 2019

I have used the services of Authenticate First twice. They correctly identified the first item as counterfeit and the second item as authentic. Their turnaround time is fast and their prices are fair. Having a certificate of authenticity is necessary for resale these days. I will use them in the future for all questionable luxury items I am considering purchasing. Highly recommend this company to anyone who is worried about purchasing counterfeit items.

Date of experience: September 5, 2019

From the business

World wide luxury handbag and accessories authentication services. We authenticate for both buyers and sellers. Is that handbag real? Authentication is necessary to avoid scams.


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