Asurion has a rating of 4.7 stars from 11,763 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.
My replacement was very fast, though I didn't ask for an upgrade so i am reserving my comment, which could be great to poor. But i am not looking at a gift horse in the mouth. But thank you.
I've never had any problems. They've always come through for me and the service is always great.
Geo was early to our appointment, Easy going and very knowledgeable helping me navigating to complete service request.
I felt like I had a lucky charm with this experience, the service member was professional, knowledgeable and just an expert. The service was above and beyond my expectations.
I recently had to file a claim for my iPad replacement, and I couldn't be more impressed with the experience. From start to finish, the process was seamless. The company was quick to respond, making it easy to submit my claim without any unnecessary steps. Shipping was fast and straightforward, and the return process was completely hassle-free. It was refreshing to deal with a company that values efficiency and customer satisfaction. If you're looking for a reliable and stress-free claims experience, I highly recommend their service!
Very informative. Close to home, they explained what had to be done to repair our iPhone. Friendly service. Our iPhone was repaired in one day. Clean store.
These guys fixed my cracked back of the phone in less than 2 hrs 💙💙 I own a business and my phone is essential in my day to day, thanks so much for the fast and polite service
I had broke my phone Sunday. I talked to Asurion Monday. By Tuesday, I had a great and knowledgeable Technician come and fix my phone in 15 minutes. It was a quick and easy process. Excellent service!
Everyone was professional and kind.My insurance company from AT&T sent me. I'm very satisfied with my insurance coverage as well.
After two attempts and several hours on the phone finally reached someone who was willing to help and not just wanting to sale something and my problem was handled in about forty five minutes and Asurion took care of it.
Tech was super cool and professional but right after she left I notice a don't in my screen that is slowly growing my camera and flashlight don't work and now my screen is in and out
Very respectful and helpful had 2 phones with 2 different problems and they were able to not only fix the badly cracked screen of my phone but as well replace my other damaged device
I was afraid to make my claim because i thought it was going to be a long process, but for my surprise the process was the easiest thing ever, and the service amazing, i received my new device very fast.
I discovered a cracked screen this morning and filed a claim with AT&T online. They authorized a repair and I chose a place nearby to take my phone for repair. I had my phone back in perfect condition in just a few hours. The staff at the repair center were very helpful and professional.
I cracked the screen on my device on New Year's day, I filed a claim through Asurion that evening and was recommended to one of their service providers here in Fayetteville North carolina, UBreakIFix on Ramsey street. From the beginning of the claim to receiving my repair device the entire experience was effortless and absolutely amazing.
My son lost his cell phone speaking with AT&T protection plan customer service was great made it stress-free and replaced it without any question had no issues very professional
Website- entered my phone number- described my issue- told me where to go- phone fixed like new!
It's truly that fast and simple!
By far the smoothest and most simple thing I could ever do. Walk it in go grab lunch and pick up my fixed phone I don't panic I just file a claim
My experience was excellent! The technician maintained communication throughout the process. He arrived during the specified time frame, was courteous and professional, and repaired my phone a lot faster than expected. It was convenient and easy. Thank you, Gibran!
I received all the necessary assistance needed to transfer everything to my new phone. The clerk stayed on the phone with me for quite a while until everything was converted. It was simple to send back my old phone.
Answer: Asurion insurance is who: Cricket Wireless, Verizon, & most remaining cell phone companies are with now! Just be careful b/c they are IMO SCAMMERS that will get you at one time or another!
Answer: Well, when that happened to me they sent me their IMO SPYWARE phone by the next day. I think it was like twenty-five days for my phone! I hope you kept your charger, case, & took the cards out of your phone first!
Good morning Mason, I am sorry to hear about your device. We appreciate your patience and are here to help. I will gladly private message you with additional information to have this looked into. Thanks again! -Ari