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Asurion

Overview

Asurion has a rating of 4.7 stars from 11,763 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.

service
1,176
value
1,106
shipping
773
returns
765
quality
1,011
This company responds to reviews on average within 2 days
+228
How would you rate Asurion?
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Mississippi
1 review
0 helpful votes
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Very speedy and a upgrade
March 6, 2025

My replacement was very fast, though I didn't ask for an upgrade so i am reserving my comment, which could be great to poor. But i am not looking at a gift horse in the mouth. But thank you.

Date of experience: March 6, 2025
California
1 review
0 helpful votes
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Always On Time
February 23, 2025

I've never had any problems. They've always come through for me and the service is always great.

Date of experience: February 22, 2025
California
1 review
0 helpful votes
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My iPhone 14
April 17, 2025

Geo was early to our appointment, Easy going and very knowledgeable helping me navigating to complete service request.

Date of experience: April 17, 2025
Virginia
1 review
0 helpful votes
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A superb performance
January 6, 2025

I felt like I had a lucky charm with this experience, the service member was professional, knowledgeable and just an expert. The service was above and beyond my expectations.

Date of experience: January 5, 2025
Puerto Rico
1 review
0 helpful votes
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I recently had to file a claim for my iPad replacement, and I couldn't be more impressed with the experience. From start to finish, the process was seamless. The company was quick to respond, making it easy to submit my claim without any unnecessary steps. Shipping was fast and straightforward, and the return process was completely hassle-free. It was refreshing to deal with a company that values efficiency and customer satisfaction. If you're looking for a reliable and stress-free claims experience, I highly recommend their service!

Date of experience: February 23, 2025
California
1 review
0 helpful votes
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1st time using Asirion
January 5, 2025

Very informative. Close to home, they explained what had to be done to repair our iPhone. Friendly service. Our iPhone was repaired in one day. Clean store.

Date of experience: January 4, 2025
Florida
1 review
0 helpful votes
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Cracked Back
January 3, 2025

These guys fixed my cracked back of the phone in less than 2 hrs 💙💙 I own a business and my phone is essential in my day to day, thanks so much for the fast and polite service

Date of experience: January 3, 2025
Texas
1 review
0 helpful votes
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Broken Screen
December 15, 2024

I had broke my phone Sunday. I talked to Asurion Monday. By Tuesday, I had a great and knowledgeable Technician come and fix my phone in 15 minutes. It was a quick and easy process. Excellent service!

Date of experience: December 10, 2024
Florida
1 review
0 helpful votes
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Excellent customer service
January 23, 2025

Everyone was professional and kind.My insurance company from AT&T sent me. I'm very satisfied with my insurance coverage as well.

Date of experience: January 22, 2025
Tennessee
1 review
0 helpful votes
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Third time a charm
December 2, 2024

After two attempts and several hours on the phone finally reached someone who was willing to help and not just wanting to sale something and my problem was handled in about forty five minutes and Asurion took care of it.

Date of experience: December 1, 2024
Washington
1 review
1 helpful vote
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Back glass disaster
January 4, 2025

Tech was super cool and professional but right after she left I notice a don't in my screen that is slowly growing my camera and flashlight don't work and now my screen is in and out

Date of experience: January 3, 2025
Ari B. Asurion Rep
4 months ago

Good morning Mason, I am sorry to hear about your device. We appreciate your patience and are here to help. I will gladly private message you with additional information to have this looked into. Thanks again! -Ari

Illinois
1 review
0 helpful votes
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Thank you
December 21, 2024

Very respectful and helpful had 2 phones with 2 different problems and they were able to not only fix the badly cracked screen of my phone but as well replace my other damaged device

Date of experience: December 20, 2024
Texas
1 review
0 helpful votes
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Five star service
February 17, 2025

I was afraid to make my claim because i thought it was going to be a long process, but for my surprise the process was the easiest thing ever, and the service amazing, i received my new device very fast.

Date of experience: February 17, 2025
Pennsylvania
1 review
0 helpful votes
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Outstanding service!
February 16, 2025

I discovered a cracked screen this morning and filed a claim with AT&T online. They authorized a repair and I chose a place nearby to take my phone for repair. I had my phone back in perfect condition in just a few hours. The staff at the repair center were very helpful and professional.

Date of experience: February 15, 2025
Virginia
1 review
0 helpful votes
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I cracked the screen on my device on New Year's day, I filed a claim through Asurion that evening and was recommended to one of their service providers here in Fayetteville North carolina, UBreakIFix on Ramsey street. From the beginning of the claim to receiving my repair device the entire experience was effortless and absolutely amazing.

Date of experience: January 2, 2025
Virginia
1 review
0 helpful votes
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Great experience
December 27, 2024

My son lost his cell phone speaking with AT&T protection plan customer service was great made it stress-free and replaced it without any question had no issues very professional

Date of experience: December 27, 2024
Florida
1 review
0 helpful votes
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Fast, simple process!
April 13, 2025

Website- entered my phone number- described my issue- told me where to go- phone fixed like new!
It's truly that fast and simple!

Date of experience: April 12, 2025
California
1 review
0 helpful votes
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Best service I could ever pay for
April 1, 2025

By far the smoothest and most simple thing I could ever do. Walk it in go grab lunch and pick up my fixed phone I don't panic I just file a claim

Date of experience: March 31, 2025
Arizona
1 review
0 helpful votes
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Cracked Screen Repair
December 10, 2024

My experience was excellent! The technician maintained communication throughout the process. He arrived during the specified time frame, was courteous and professional, and repaired my phone a lot faster than expected. It was convenient and easy. Thank you, Gibran!

Date of experience: December 10, 2024
North Carolina
1 review
0 helpful votes
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Getting a new refurbished phone
December 8, 2024

I received all the necessary assistance needed to transfer everything to my new phone. The clerk stayed on the phone with me for quite a while until everything was converted. It was simple to send back my old phone.

Date of experience: December 8, 2024