Overview
Asurion has a rating of 4.7 stars from 11,763 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.
I received all the necessary assistance needed to transfer everything to my new phone. The clerk stayed on the phone with me for quite a while until everything was converted. It was simple to send back my old phone.
Just spent eight months trying to get a cracked screen fixed. Now just trying to get my money back and they've charged me to separate $100 fees. Steer clear,untrustworthy company
Asurion takes the stress out of having damaged property. They make it an easy and pleasant experience whether you speak to a representative or file a claim online.
I took my phone to the AT&T store because I dropped it snd the screen broke. Gabriel saw that I had Assurian and he explained the benefit and helped me order s replacement phone. I received a text of the order received, text on the status and a text when phone was shipped and easy instructions to return phone.
Technician was on-time, polite and professional. Explained all that was required/necessary before repair. Great experience!
I had a good experience about my car getting fixed they did a great job.
Fast and good quality work, he show up at time and take him less than half hour to fix my phone screen
I had a great experience with Asurion. It was quick and easy. It was over the Christmas holiday and it still only took about 5 days from the time I sent the broken phone to get it back.
The phone was crack in the front and back the screen was completely green. I couldn't make or received any calls. Instead of me having to pay a deductible of 279.00, it was able to be repaired with zero dollar cost all in the same day
For the second time around the asurion expert was excellent, professional, while spoken, courteous, and knowledgeable.
I took my phone to an ATT Store to have it serviced. I didn't know I needed an appointment. The staff accommodated me and fixed my phone with exceptional service. Dustin who was my service technician is magical. He gets 10 STARS from me.
I texted my husband, fumbling in the dark he knocked his phone off the charger. The screen broke, the phone made random calls, incessant flashing. I contacted Asurion. I wasnt expecting much. Imagine my surprise when I heard, " I can have a technician at your house on Wednesday to repair the screen.
The technician arrived on time. He was very polite. Explained what he needed to do. Then fixed the phone immediately in his car. He texted me when he was finished, I walked outside to retrieve the phone. It took less than 30 minutes. I am so pleased with this service.
Excellent customer service and great service. I never thought I could get my phone fixed without having to pay for a new one. I'm very happy
Manuela was amazing she explained everything very well and she's very easy to talk
I was comfortable with the service and timing and would love to prefer others
Ubreakitfix handled my repair very efficiently and professionally- thank you! This insurance company has partnered with great vendors and the claim process is seamless. Great service!
Best service ever I was able to drop off my device and get back Christmas shopping very convenient and everyone at the location was nice and inviting as well
Claim was easy to apply for, technician arrived on time, phone was ready in under an hour, they even come to your house!
I had the best experience with getting my phone fixed they were so nice and fast with the service.
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- Nashville,, TN
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Melissa, I am sorry to hear about this and completely understand your frustrations. I am happy to take a deeper look into this for you and will private message you with additional information. -Ari