Overview
Asurion has a rating of 4.7 stars from 11,762 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.
My iPhone 14 Pro Max screen cracked, but the AT&T protection plan made filing a claim super easy. They sent techs to my house, and within 15 minutes, my screen was completely fixed. Both technicians were quick, professional, and efficient. 10/10 service!
Very professional young man Zerick was. He came in the time he said he would. I got a call ahead. Very knowledgeable about the product and tools he was using. He did the job with no problem.
Asurion came to my home and fixed my broken screen for me. I am Highly Satisfied. I am glad I don't have to purchase another phone. I love my Samsung S23 Ultra
My phone was smashed when I dropped it on hard concrete. The front, back, and camera lens were all cracked. My techs, Bill and Ibrahima, at Bethesda UBreakIFix simply and easily referenced my Asurion claim number that I had filed with Asurion online and expertly fixed my cell phone with no additional cost. My insurance the last three years was well worth it. My Samsung phone looks and acts like new!
It was good. Definitely recommend! I got my screen fixed after it being cracked and the process was quick. The gentlemen said it would be done in 30mins or more but literally he was done in 20mins.
I spoke to a gentleman name Ken he made it so easy, easy Steps to put my phone back on. Not only was he professional. He was direct and knew exactly what to do to my daughter's phone on. Shouldn't take 57 minutes for a call. It only took him 14. Appreciate you, Ken thank you.
Asurion had a fix it ticket in place within minutes all done on the website. I dropped my phone off at ubrakeifix and they had my phone fixed and looking brand new in 2 hours..
The associate who helped us walked us through the entire process and did so in a timely manner. He was polite, patient and an absolute pleasure to work with. We will continue to be asurion customers, especially after this A+ interaction.
I had a broken back glass on my phone. The appointment was so easy to make. The tech showed up in the window and fixed everything in 30 minutes. I appreciated the professionalism and speed.
I was super worried I wouldn't be able to have my screen fixed but the guy with glasses curly hair was awesome so nice and super fast! He explained everything to me and let me know if I had anymore issues I could reach out. My screen looks and works Fantastic!
I cracked the screen on my phone and when i needed to replace the screen I made a claim via Asurion, which took about 5 minutes, and got my claim number. I took the claim number and my phone to UBreakIFix and within an hour I had a new screen on my phone and was on my way. I cannot let you know how easy this was and how happy I am to have my phone back and in working order.
I called Asurion to make a claim about a cracked screen, and because the claim was sent to wrong repair shop. I had to pay out of pocket unfortunately it is not very clear that you are to call ATT to make a claim and then they make the claim for you. I was not aware of this until I had to pay the repair bill at repair shop to get my phone back. I then called Asurion, and they told me I had to call ATT and make a claim. Just confusing, since then I have received a new phone, but I have not received my out of pocket money back and am not sure if I will it appears not.
Very friendly fast and solved my issue! I called when I got my replacement iPad and was having trouble connecting it to the line! Fixed the issue fast and everything works great as it should
Love how awesome they were when needing help with my son's phone. The costumer service have been amazing, outstanding, and outgoing through it all. They have great service on making a costumer day joyful and full of laughter. We need more people like them around to better assist costumers.
My Iphone screen broke and at&t have Asurion had service my Iphone and they came on the date we are scheduled to fix my phone. They did a very good job and fast. Thank you and I definitely recommend you guys for good job you did.
Mark who helped me get my Flip phone fixed was helpful and professional. The service was quick and efficient and communication was great. I am really happy with the service I received.
We had an iPhone 15 with a broken screen that was completely off. When I submitted a claim to Asurion, I had two easy options presented and chose to take the phone to an authorized repair facility. I was in and out of that store in an hour with a completely replaced screen and purchased a new screen protector on the store as well. The staff was super fiendly and knew their stuff. I'm very satisfied with the outstanding service we received!
Mr. Phillip did a great job! It was later in the day very cold and he showed up got to work and was done fixing my phone in 15 minutes. I can't thank him enough. It's usually a hassle getting your phone fixed but not anymore. I set up an appointment he drove to me and fixed it where he was parked and I watched the entire process. I was very impresssed.
Att can't get a better company to insure our safety of our phones I advise everyone when you buy a new phone please get the insurance that they offer, I thought I would never use it but when I did they made it so easy!
The staff when checking in was very knowledgeable, honest and helpful! Definitely will do my business with them again! The best! 🌟🌟🌟🌟🌟
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- Nashville,, TN
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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