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Asurion

Overview

Asurion has a rating of 4.7 stars from 11,762 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.

service
1,176
value
1,106
shipping
773
returns
765
quality
1,011
This company responds to reviews on average within 2 days
+228
How would you rate Asurion?
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Virginia
1 review
0 helpful votes
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Fast, excellent service
April 15, 2025

Filing the claim was simple and the issue was resolved the next day at my home. The technician was professional, friendly, and fixed it faster than I expected.

Date of experience: April 11, 2025
New York
1 review
0 helpful votes
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Great Customer Service
April 16, 2025

The representative was very polite and helpful, and she also handled my claim very well. She understood what my issue was and she also gave me the information I needed to go and get my phone fixed

Date of experience: April 10, 2025
California
1 review
0 helpful votes
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Highly recommended!
April 5, 2025

Everything was super easy and convenient for me, i made a claim and my device was repaired the same day! They did a excellent job and i'm very pleased with the repairs..

Date of experience: April 4, 2025
California
1 review
0 helpful votes
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Excellent customer service
May 3, 2025

All the employees on airport blvd are very nice and have great customer service care tell my favorite Selena I love her even tho she was off today

Date of experience: May 3, 2025
California
1 review
0 helpful votes
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The service representative was excellent!
March 20, 2025

Good overall, but my phone still has issues!
Battery is holding a charge and the back of my screen never got fixed, and I thought it was to be fixed as well!

Date of experience: March 20, 2025
Missouri
1 review
0 helpful votes
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Cell phone glass broken
March 6, 2025

Have been in before as I have a knack for dropping my cell phone.
As always, I could not ask for more friendly employees, extremely helpful and my phone was fixed in less than the time frame given
What more could I ask for.

Date of experience: March 5, 2025
Florida
1 review
1 helpful vote
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Phone #3
March 4, 2025

Very fast and easy process. This is the 3rd replacement phone for my son. He is on the water most his days and all phones have been lost at "sea". I was surprised with the price increase on a refurbished IPhone 13. Grateful for the replacement but shocked at the increase from $100 -$250.

Date of experience: March 3, 2025
Pennsylvania
1 review
0 helpful votes
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Broke phone screen
March 28, 2025

Went to AT&T they were so helpful and so nice they helped me file my claim found a store to replace my screen that day went to You Break we fix there was friendly nice and polite and had my phone back in two and a half hours great job great experience thank you

Date of experience: March 28, 2025
Texas
1 review
0 helpful votes
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The dude that fix my phone was chill asf fr fr
March 20, 2025

Give my guy a raise he had great customer service and had my phone fixed in no time. Make sure he see this to everyone deserves to know when they do a good job

Date of experience: March 19, 2025
Pennsylvania
1 review
0 helpful votes
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Having your Phone Stolen
February 23, 2025

As everyone knows it's horrible to have your cell phone stolen. As bad as it is the agent at Asurion made replacing my wife's phone as painless as possible. We received a replacement phone the following day. Thank you As

Date of experience: February 23, 2025
New York
1 review
0 helpful votes
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Outstanding Service!
March 2, 2025

My sensors on my phone stopped working. Took my phone to Youbreakifix(Asurion) just before closing. My phone was ready the next morning. Since I had insurance, the repair was totally free. Thanks Asurion!

Date of experience: March 2, 2025
Georgia
1 review
0 helpful votes
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Seamless and Hassle-Free Experience!
December 15, 2024

I had an excellent experience with Asurion while filing an insurance claim for my iPad. The process was straightforward, fast, and hassle-free. The team communicated clearly at every step, and my issue was resolved much quicker than I anticipated. I truly appreciate the efficiency and professionalism—highly recommend their service!

Date of experience: December 10, 2024
Mississippi
1 review
0 helpful votes
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Great Experience
February 28, 2025

I accidentally cracked my phone screen. Filing a claim online was very easy and straightforward. I opted for the 'come to you' option. Kevin, my remote tech, arrived promptly at my preferred time window. He repaired my phone in under an hour. He was very knowledgeable and polite. The 'come to you' option was extremely convenient for me. Overall, I had a great experience and I would recommend to anyone.

Date of experience: February 27, 2025
Nevada
1 review
0 helpful votes
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Simple process!
February 23, 2025

I would highly recommend Asurion coverage with your phone purchase. As the mom of two teenagers, having the coverage is great. We have had to file two claims in the past 3 months and both have been extremely easy. The claim process is simple and easy. The company they use to do the repairs in the Reno market, UbreakIfix, did a great job and made the whole process seamless.

Date of experience: February 23, 2025
Ohio
1 review
0 helpful votes
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Phone repair
March 25, 2025

My phone was broken and I was so annoyed. Everything was fixed fast and easy the technician was really professional and fast. This was a great experience.

Date of experience: March 25, 2025
Georgia
1 review
0 helpful votes
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Cracked phone screen
December 17, 2024

I have been cautious with my phone until I accidentally dropped it. Asurion made it easy to get my screen fixed. They were super friendly and cordial. Thank you to Stefanie, the technician, for fixing my phone.

Date of experience: December 17, 2024
Nevada
1 review
0 helpful votes
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Twin B******
April 6, 2025

Super. UBreakiFix worked really good! Hopefully, Caesars corporate can keep they grubby hands off this location for a minute-hour. XO

Date of experience: April 5, 2025
New York
1 review
0 helpful votes
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Great Experience
January 3, 2025

The Tech. Came over to my house. Fixed the phone in 15 minutes! Scheduling was super easy through the AT&T app. No Added Costs.
This definitely adds value to paying for the insurance.

Date of experience: January 2, 2025
New Jersey
1 review
0 helpful votes
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Wait time
December 11, 2024

Went in and dropped my phone off to be fixed they gave me an approximate time. I went back in that amount of time and my phone was done. Had them put a screen protector on my phone as well. No bubbles or anything.

Date of experience: December 11, 2024
New Hampshire
1 review
0 helpful votes
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Screen Replacement
February 23, 2025

I dropped ny phone on a concrete slab and cracked my screen pretty bad. I was worried about the cost to fix it at a repair place when I remembered I had insurance on it. I filed a claim and it said they would come to me. I was surprised and they would come in just a few days. The technical called when they were 30 minutes out and then got my phone and brought it back after a short amount of time. They told me what all was replaced and to make sure everything was working correctly.

Date of experience: February 19, 2025