Overview
Asurion has a rating of 4.7 stars from 11,762 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.
It was so smooth and stress relieving cause I just for my phone and it cracked but now it's fixed like nothing
UbreakIfix guys are all great. Everyone at stores have tried to help me as much as they can, they'll prioritize you depending on how serious your issue is. If your phone is not in non-working condition, and they don't have time to fix it that same day, they'll help you some other day, and they get it done really fast, it took them one hour to replace my screen. The claiming process is a pretty different story, it's not so complicated, but if you don't get along with tech so well it can get really tricky, specially because in call, they have messages that keep telling you to go do your claim online first, but theirs system is not as optimized as I would like and the proccess in call tends to be a little long. I don't think this is a deal breaker, you just have to learn how to play along with it and save a little bit of time for it.
But still I WOULD HIGHLY RECOMMEND IT, since you can save some serious cash and stress.
On less than a week I cracked my phone screen. I went 3 years with nary a scratch until then. Once I figured out how to file a claim, the rest was easy. Certainly worth the money.
The Best;. Service coverage Hassle Free. Technical trained knowledgeable personnel, and eager to educate you on both hardware and software problems. For A stress-free problem-solving experience. UBREAKIFIX & ASURION
Can't be beat. I will be purchasing the ASURION HOME + Coverage, Why? They do what they promise.
And Know what to do… Sincerely,
Larry A. Jaramillo. Las Vegas NV.
Perfect! Tech came to my home, was very polite and professional. Replaced damaged parts. Cleaned entire phone. Was quick, easy and flawless.
The man who helped me and fixed my phone was amazing! I believe his name was Andrew! They explained. Everything. I would totally recommend. Very convenient as well
Like how I went to get my phone repaired and tech had good communication skills and they work fast on my repaired even clean out my charging port that was dirty
My interaction with representatives was nothing but completely satisfied with how they took care of my needs. Excellent service 👏
It was a very easy and pleasant experience dealing with Aurion. They answered all my questions and left my phone looking brand new!
I wish I knew my techs name. I was at the AT&T store at Wirt and I10 in Houston today. He came over to help with a problem with my iPhone. I had a damaged screen, and I wanted to get the data off the old one and onto the new one. He took the time to repair my old phone- even though I'd already bought the new one, and then spent time helping me try to get my phone to allow me to transfer the data to the new one. It took forever. He was very kind and patient and friendly. It didn't end up working in the end, hwever he was so helpful. He gave me step by step instructions of what to do when I got home, explained why it would actually work at home, and then walked me through how to transfer all my data for myself. He also gave me several other options in case the directions he gave me to try at home didn't work. I went home, and was able to do everything he said to do! My new phone is working wonderfully, and all my data transfered!
They went above and beyond to be sure my phone got fixed, and they were quick! Everyone working there was kind and professional. I'd definitely go to this same location again.
5 stars… excellent service. Tech who serviced the repair was very professional expert in customer service and fixed my wife phone on 20 minutes in his service van … insurance payments worth the money
Called to get help with my Galaxy Z-Fold due to the middle of the inside screen turning black. Received same day help and timely parts change out with no hassle.
I dropped my phone and cracked the screen. Asurion handled everything. I paid nothing. They replaced my phone and completed a data transfer.
Nice. Thank you so much. Because I don't know English that why I just know to say: thank you so much for 100 cha
Tech was prompt and fixed my screen fast. He also kept me informed of his arrival time. Great job thanks
Friday phone broke and Saturday fix they help me find a repair place by my home and also offer a mobile repair to come to my house.
Extremely satisfied with the customer service in the Dartmouth store I had a cracked screen and she did an amazing job fixed it in a very fast time. I highly recommend. Thanks again Anna.
I loved the work, the technician was very professional and everything was super fast. The back glass of my iPhone was broken and they fixed it in 15 minutes, and it was super good.
I went to fix my phone at the Kissimmee assuring today I had a broken screen it takes the techs less an hour
To fix my phone. He was a very nice and
Helpful.
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- Nashville,, TN
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members