ASOS sent email saying package was delivered ( NOT!) and asked for review. I expressed my displeasure and they REJECTED my review, saying I violated their review standards. Then asked me to resubmit review and then rejected that also. My review was as stated above - not offensive at all, just negative as I still do not have order and am out $105.00. Followed up with Fed Ex and they say I have no pending shipments. BUYER BEWARE!

Beware ASOS DONT FOLLOW COVID 19 GUIDELINES BE VERY CAREFUL WITH ITEMS YOU BUY FROM ASOS.
Bad Experience bought blue hoodie dress arrived with brown white dirty marks & previously worn by another customer with hair all over. Item arrived in a disgusting manner ASOS do not follow Covid 19 guidelines beware when purchasing anything from them double check it. My item was refunded even though I asked for a replacement they promised a replacement but then said I will not be getting that. Be very careful with ASOS you do not want to catch something because it has not been quarantined.

Asos is beyond incompetent. They screwed up my order twice and still haven't refunded my money.

They sent the wrong order and their solution was for me to order another one. Thats it and a whole lot of apologies and excuses. Below are the pictures... I ordered the yellow vest twice but they sent me a yellow jacket and damaged the second order of the vest.

I decided to keep the wrong order and give it to as a gift. I spent more money to reorder what I wanted. Then FEDEX says in a tracking report that the order arrived damaged so they sent it back immediately to ASOS. I never even received the order... the second time.

ASOS delays responses to order issues. They have no phone number. Only messenger and Twitter. Now they are telling me they have to investigate this and it will take 14 days before they refund me my money. Investigate what? Its their fault from the start and my fault for doing business with them.

They're holding on to my money to make a little interest in their accounts until they have to refund me. And they have made more money off me due to their mistakes.

You gamble with internet ordering. At least at the mall you knew exactly what you were buying and what you had in your hand, not what you think you have on the way.

Leave ASOS alone. Their pitiful customer service and order processing is a scam set to prey upon the finances of international customers anywhere in the world.

There is always something wrong with ASOS!
First time I ordered couple of items ( order n *******), they cancelled my order for no reason and I had to order it again. They take too long to pack and send, so never buy from them if you want your thing soon.
Second time I purchase many items worth hundreds of dollars 9 Orders n ******* & *******), then I got an email three days later that one of the item is not in stock anymore! How slack is that having items for sale when you don`t have the item physically in your inventory!
I took about a week before they update delivery status, meaning a week just to handle packing and postage, so Imagine how longer will take to receive your item.
When I contacted their support I was merely offered an apology, nothing to make up for their mix up. Did not offer a similar item for the same price nor a discount or credit code to use on their website. Poor system and poor rectification to a problem. Misleading people and adverting for items those are not in their inventory.
I will stop using this website for this reason, there more genuine and reliable website to buy item from with great deals, such us: Iconic/Farfech or even on Catch ect…

Shame on you ASOS!
Med

I never had any issues with the UK ASOS but the German ASOS is atrocious - not sure what's worse, the nonexistent customer service or the useless postal system as a whole. I ordered some items from the black friday sale almost 2 weeks ago and was told that they would arrive for the 9 December. Turns out they were only shipped on the 8 December and when I asked customer service about what's going on, no further information was provided other than "there might be delays, please allow time up to the 21 December for them to arrive" - so I guess it now takes them one month to ship items to Germany when it only took 5 days for another order placed on the same day, to arrive to Greece.

Never ordering from these people again - the estimated delivery dates are lies!

I order a next day delivery wish got postponed for 1 day. That's not an issue, so I waited and stayed home the the after. But the currier doesn't call me just leaves a note in my mailbox that I wasn't home. So I call and they tell me that he will leave my package in a box where I can collect it in the evening. No mail when the clock turns 00. So next day I contact ASOS, all of a sudden they ask me to wait for 7 more days so 9 days instead of 1. I obviously ask for a refund and they can keep the clothes. Custom supports tells me "I understand but I can't help you sorry" if custom support can't help the customers then Who can? I feel scammed of my money since I don't want ASOS clothes anymore, so be warned before placing your order.

Purchased online on the Canadian ASOS site. Order included free delivery for a total order of $119. Received the order at the local post office with a COD charge of $16.75. Talk to customer support. It's apparently taxes and duties. There is nowhere on the order or online where it suggests there may be extra charges. This is short sited on ASOS' part and seems like sketchy business practices. I will not order from ASOS again. Lets hope I don't have to return this purchase cause I'll be out my $16.75. I am also VERY DISAPPOINTED, like so many others.

Ordered back in march 2020 got a wrong item returned the shoe never got a refund
Totally forgot about it

November 2020 I got a few stuff but then 2 items were missing. Agent messed up my request for replacement and refund. Got a refund on one never got the replacement now I don't have the size

November 2020 yes I ordered multiples times the past month... ordered shoes on a discounted prize mens size. Got a women's size instead. Talked to agent won't even give me the same prize I had before now its back to the regular prize. So messed up

asking for compensation or some sort of discount for all the hassle but they won't. They're basically stealing our money.

Customer service sucks. Terribly ridiculous. They don't even have supervisors/managers

Wasn't supposed to be doing this review but I spent almost 3 hours resolving this issue over the CHAT but we did not come up to a solution.

They basically stole my money.

Never again ASOS

If I could give zero stars i would. I got charges 83$ on 300$ order and nobody could provide me break down of those fees, they say it is government of Canada fees, but it is not, the price was printed on the actual label, I tried talking to carrier ands they say to contact ASOS.
Shoes I ordered were mens size 10 and not womens 10 which were too big for me. Dress was too small and sweater had snugs. Now instead of refunding they issued me a voucher.
After trying to contact them for months, i just get robot email replies asking the same thing over and over.
Found a number for head office, going to call them next.

Wish I had never heard of ASOS, firstly after contacting customer service regarding sizing and being told I had ordered the correct size on their recommendations the item arrived and surprise surprise was way to small, after returning the item I'm now told in will have to wait 3 months for my refund, which I'm told by ASOS is the standard procedure for them. I'm so not happy with the customer service and will now never use this company again, poor form ASOS