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Ashford

Overview

Ashford has a rating of 4.7 stars from 5,376 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ashford most frequently mention great price, fast delivery and customer service. Ashford ranks 2nd among Watch sites.

This company responds to reviews on average within 17 days

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14,261 reviews
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How would you rate Ashford?
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Hong Kong
1 review
1 helpful vote
Follow TJ L.
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100% scam site and company. April 4,2025 I bought a watch from ashford.com and nearly a month later (more than 20 business days), I haven't received my watch yet. After sales customer service has responded to my email with " continue to wait ", the tracking system shows no progress. It shows it is still waiting to be picked up at the warehouse by the logistics company. Every time I try to tell aftermarket customer service that package tracking is not updated, they keep telling me, This takes up to 14 working days (excluding weekends and holidays), but after 20 business days, I email them again. But this time they have completely ignored my email and haven't replied to me. Awful company work ethics, only desperate for money and there isn't even a refund page regardless you get your package or not. Only refund available is if you ship it back, but that ain't even an option since I never received my package in the first place.

Date of experience: April 4, 2025
Illinois
1 review
1 helpful vote
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Happy Customer
April 20, 2025

I was a bit suspicious at first given that the price for this Hamilton watch was nearly 1/2 what other sites had it listed but I'm glad I took the chance as the watch is in perfect shape and was shipped to me quickly without hassle. I'm already eyeing my next purchase with them

Date of experience: April 10, 2025
California
1 review
0 helpful votes
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Summarized by the title: Ashford offered Maui Jim sunglasses at some of the lowest available prices and delivery them in a short time. Buying them is usually the only way for me to try the frames, so this enabled me to sample a few. Picking the ones that fit me best, I purchased more at good prices.

Date of experience: April 22, 2025
Ashford W. Ashford Rep
1 week ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.


Many Purchases With Ashford = Great Deals
April 11, 2025
Previous review

I purchased a watch at a very good price, and I expect it to arrive soon. As with all previous Ashford purchases, the process was easy and quick.

Date of experience: March 15, 2025
New York
1 review
0 helpful votes
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Great Website
May 13, 2025

The website is easy to navigate & the prices are great. I ordered a pair of sunglasses for my husband from here a few weeks ago but he isn't really thrilled with the style I chose so I'm getting a different style this time.

Date of experience: April 16, 2025
California
1 review
0 helpful votes
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Thank you for good business.
April 28, 2025
Updated review

I had a truly excellent experience dealing with Ashford. Their customer service was prompt, professional, and incredibly helpful throughout the entire process. The product exceeded my expectations in both quality and value. Based on this experience, I will definitely be a returning customer and look forward to doing business with them again in the future.

Date of experience: April 18, 2025

I find really easy to place the order
April 17, 2025
Previous review

I find really easy to place the order. I gave four starts since I could not get better discount

Date of experience: April 7, 2025
Florida
1 review
0 helpful votes
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Excellent service
April 29, 2025
Updated review

My experience was fantastic and I will be doing business with them at any time and hopefully they remain the same or better and keep up the good work, I'm looking forward to do business with you guys soon and thank you for excellent service.

Date of experience: April 19, 2025

It was a good shopping experience but since it's first...
April 19, 2025
Previous review

It was a good shopping experience but since it's first time I have much to say maybe time, I will be having much more to say and that everything go smoothly.?

Date of experience: April 9, 2025
Iowa
1 review
0 helpful votes
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Luminox Manta Ray
April 15, 2025

I bought a Luminox Manta Ray a few weeks ago and it is actually really nice but the bracelet clasp pops open anytime you wear it. I contacted them and they worked with me for a resolution that was very fair and worked out great. Thank you Ashford, I will order again soon :)

Date of experience: March 31, 2025
Jacob H. Ashford Rep
4 weeks ago

Hi Casey,

Thank you for your feedback, and we apologize for the issue with your Luminox bracelet. We understand the frustration and appreciate your patience. Our team has already responded via email, and we’re here to assist further if needed.

Best regards,

Florida
1 review
0 helpful votes
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Not crazy about shipping policy
April 16, 2025

It's an okay website, I would shop all retail websites for the best prices. Oddly it often comes down to no shipping costs for the consumer that makes me come back as a repeat customer. No free shipping for me on this purchase!

Date of experience: April 6, 2025
Washington
1 review
0 helpful votes
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Quick and easy
May 1, 2025

Shipping was quick and the buy process was very easy. Communication via email regarding updates to my order were excellent. My watch was shipped the same day I ordered it!

Date of experience: April 21, 2025
Florida
1 review
0 helpful votes
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Overall Ashford Experience
April 18, 2025

Ashford's website is very organized and user-friendly. I have known of Ashford for over 20 years, and the shopping experience has greatly improved. It is very easy to locate products. I will recommend.

Date of experience: April 7, 2025
California
1 review
0 helpful votes
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Very disappointed shopping experience
April 3, 2025
Updated review

I ordered 6 necklaces, but only received 4. I contacted customer service 3 days ago. However, I haven't got any further follow up email after the first email which confirmed my claim. Hope can solve my issue soon.

Date of experience: March 23, 2025
Jacob H. Ashford Rep
1 month ago

Hi,

We sincerely apologize for the issues with your order.

We see that the issue has been resolved, and we appreciate your patience throughout this process.

Thank you for your continued business, and please feel free to reach out if you need further assistance.

Best regards,


Nice shopping
March 24, 2025
Previous review

Very easy for shopping and good price for a gift to young girls.

Date of experience: March 13, 2025
Texas
1 review
0 helpful votes
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Trust worthy and easy to work with
April 19, 2025

Got my watch relatively quick and the quality was worth it! This was the first time i used this website and my expectations were exceeded. I do plan on ordering more stuff in the future from this provider.

Date of experience: April 8, 2025
Connecticut
1 review
0 helpful votes
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Fast delivery, fantastic service
April 7, 2025

Originally ordered the same watch from another online retailer (you all know who I'm talking about) and it took 3 weeks for them to update me saying it was on the way then out of stock. Ordered same watch from Ashford and was delivered on 3 days. Would 1000% order again.

Date of experience: March 27, 2025
Maryland
1 review
0 helpful votes
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Excellent services from buying to returning
March 30, 2025
Updated review

I'm an Ashford's loyalty customer for more than 10 years. My orders are range from watches, bags & sunglasses which I had always received the satisfied merchandises. I'm continuing to buy the Ashford merchandises whenever I need.

Date of experience: March 20, 2025

I'm regular Ashford's customer for many years
June 9, 2024
Previous review

I'm regular Ashford's customer for many years. I recommend Ashford for potential customers. Services - Delivering are rate 5 stars

Date of experience: May 30, 2024
California
1 review
0 helpful votes
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Reliable Service
March 21, 2025

Ashford provided a seamless shopping experience with clear product descriptions and competitive pricing. The sunglasses arrived in perfect condition, well-packaged, and as described. I would definitely shop here again.

Date of experience: March 10, 2025
California
1 review
0 helpful votes
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Over several years…
March 21, 2025

I have bought some great watches here and on several occasions gripped them for a profit. Never had a bad experience. That may not have what you want- but if they do, it will be cheaper. Great quality and rapid secure shipping.

Date of experience: March 10, 2025
Tennessee
1 review
0 helpful votes
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Speedy processing and delivery
April 20, 2025

Took only 4 days from the time of purchase to get to my door when choosing ground shipping. Was a nice little surprise to see processing happen so quickly.

Date of experience: April 10, 2025
New York
1 review
0 helpful votes
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Really like Ashford
March 24, 2025

"I ordered sunglasses from this website first time and was very satisfied! A great selection of models, a user-friendly interface, and an easy ordering process. The delivery was fast, and the quality of the glasses matched the description perfectly. I will definitely order again and recommend it to others!"

Date of experience: March 14, 2025
New York
1 review
0 helpful votes
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Excellent watches at excellent prices
April 17, 2025

I got a Tissot automatic wristwatch for over 50% off retail. It's in beautiful shape brand new and it arrived in less than 48 hours from placing the order. Highest recommendation for this seller.

Date of experience: April 7, 2025
Massachusetts
1 review
0 helpful votes
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Ashford rocks!
April 27, 2025
Updated review

Ashford is definitely a great place to find a good gift for someone or yourself! Prices are very reasonable and everything is authentic. Thank you for the beautiful watch!

Date of experience: April 17, 2025

It was great that I was able to go through my Amazon...
April 14, 2025
Previous review

It was great that I was able to go through my Amazon account!

Date of experience: April 4, 2025