Ashford has a rating of 4.7 stars from 5,376 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ashford most frequently mention great price, fast delivery and customer service. Ashford ranks 2nd among Watch sites.
100% scam site and company. April 4,2025 I bought a watch from ashford.com and nearly a month later (more than 20 business days), I haven't received my watch yet. After sales customer service has responded to my email with " continue to wait ", the tracking system shows no progress. It shows it is still waiting to be picked up at the warehouse by the logistics company. Every time I try to tell aftermarket customer service that package tracking is not updated, they keep telling me, This takes up to 14 working days (excluding weekends and holidays), but after 20 business days, I email them again. But this time they have completely ignored my email and haven't replied to me. Awful company work ethics, only desperate for money and there isn't even a refund page regardless you get your package or not. Only refund available is if you ship it back, but that ain't even an option since I never received my package in the first place.
I was a bit suspicious at first given that the price for this Hamilton watch was nearly 1/2 what other sites had it listed but I'm glad I took the chance as the watch is in perfect shape and was shipped to me quickly without hassle. I'm already eyeing my next purchase with them
Summarized by the title: Ashford offered Maui Jim sunglasses at some of the lowest available prices and delivery them in a short time. Buying them is usually the only way for me to try the frames, so this enabled me to sample a few. Picking the ones that fit me best, I purchased more at good prices.
I purchased a watch at a very good price, and I expect it to arrive soon. As with all previous Ashford purchases, the process was easy and quick.
The website is easy to navigate & the prices are great. I ordered a pair of sunglasses for my husband from here a few weeks ago but he isn't really thrilled with the style I chose so I'm getting a different style this time.
I had a truly excellent experience dealing with Ashford. Their customer service was prompt, professional, and incredibly helpful throughout the entire process. The product exceeded my expectations in both quality and value. Based on this experience, I will definitely be a returning customer and look forward to doing business with them again in the future.
I find really easy to place the order. I gave four starts since I could not get better discount
My experience was fantastic and I will be doing business with them at any time and hopefully they remain the same or better and keep up the good work, I'm looking forward to do business with you guys soon and thank you for excellent service.
It was a good shopping experience but since it's first time I have much to say maybe time, I will be having much more to say and that everything go smoothly.?
I bought a Luminox Manta Ray a few weeks ago and it is actually really nice but the bracelet clasp pops open anytime you wear it. I contacted them and they worked with me for a resolution that was very fair and worked out great. Thank you Ashford, I will order again soon :)
Hi Casey,
Thank you for your feedback, and we apologize for the issue with your Luminox bracelet. We understand the frustration and appreciate your patience. Our team has already responded via email, and we’re here to assist further if needed.
Best regards,
It's an okay website, I would shop all retail websites for the best prices. Oddly it often comes down to no shipping costs for the consumer that makes me come back as a repeat customer. No free shipping for me on this purchase!
Shipping was quick and the buy process was very easy. Communication via email regarding updates to my order were excellent. My watch was shipped the same day I ordered it!
Ashford's website is very organized and user-friendly. I have known of Ashford for over 20 years, and the shopping experience has greatly improved. It is very easy to locate products. I will recommend.
I ordered 6 necklaces, but only received 4. I contacted customer service 3 days ago. However, I haven't got any further follow up email after the first email which confirmed my claim. Hope can solve my issue soon.
Hi,
We sincerely apologize for the issues with your order.
We see that the issue has been resolved, and we appreciate your patience throughout this process.
Thank you for your continued business, and please feel free to reach out if you need further assistance.
Best regards,
Very easy for shopping and good price for a gift to young girls.
Got my watch relatively quick and the quality was worth it! This was the first time i used this website and my expectations were exceeded. I do plan on ordering more stuff in the future from this provider.
Originally ordered the same watch from another online retailer (you all know who I'm talking about) and it took 3 weeks for them to update me saying it was on the way then out of stock. Ordered same watch from Ashford and was delivered on 3 days. Would 1000% order again.
I'm an Ashford's loyalty customer for more than 10 years. My orders are range from watches, bags & sunglasses which I had always received the satisfied merchandises. I'm continuing to buy the Ashford merchandises whenever I need.
I'm regular Ashford's customer for many years. I recommend Ashford for potential customers. Services - Delivering are rate 5 stars
Ashford provided a seamless shopping experience with clear product descriptions and competitive pricing. The sunglasses arrived in perfect condition, well-packaged, and as described. I would definitely shop here again.
I have bought some great watches here and on several occasions gripped them for a profit. Never had a bad experience. That may not have what you want- but if they do, it will be cheaper. Great quality and rapid secure shipping.
Took only 4 days from the time of purchase to get to my door when choosing ground shipping. Was a nice little surprise to see processing happen so quickly.
"I ordered sunglasses from this website first time and was very satisfied! A great selection of models, a user-friendly interface, and an easy ordering process. The delivery was fast, and the quality of the glasses matched the description perfectly. I will definitely order again and recommend it to others!"
I got a Tissot automatic wristwatch for over 50% off retail. It's in beautiful shape brand new and it arrived in less than 48 hours from placing the order. Highest recommendation for this seller.
Ashford is definitely a great place to find a good gift for someone or yourself! Prices are very reasonable and everything is authentic. Thank you for the beautiful watch!
It was great that I was able to go through my Amazon account!
Answer: Honestly i doubt anything is every review i red about ashford was negative at some point so i do no recomend purchasing anything from them :(
Answer: I believe it would be foolish to deal with this outfit, you do not get a Manufacturers warranty and there are too many complaints about them.
Answer: Hello, Thank you for your question. Regrettably, due to carrier restrictions, we are not able to ship to the Kingdom of Saudi Arabia.
Answer: Hello, The model number is based on the size which results in differences from the Gucci to the physical shades.
Answer: Hello Dario, Thank you for your question. Yes, all of our products are 100% authentic. They come with all the original materials given by the manufacturer. Please let us know if there is anything else we can assist with.
Answer: We get great deals from our suppliers and do our best to pass this discounts to our customers!
Answer: Good day, I can see this 2 items are not the exact same model. AN has in ther site MODEL: A136AAA-NR-P974NR2. Since they are not the exact same version some differences may be present. Could you let me know if you have more specific question? Would be a pleasure to assist you.
Answer: Dear Jay, Thank you for reaching out. We are very proud to carry a wide collection of Rado Watches at great prices. You can search for the model you like at ashford.com or call us for guidance in case you would want one of our Customer Service Experts to assist you. Let me know if you have any further question. I stay at your service.
Answer: Dear Yasmin, For USA orders we have a 30 day return policy, for pre-owned items 14 days. All items sold by Ashford are 100% genuine and authentic with their original serial numbers intact. Additionally, all items sold by Ashford are brand new, unworn and free of defects, unless they are clearly described as "Certified Pre-Owned." All new Ashford items include original packaging, and care manuals. You can verify this at local watch shops or with serial numbers with the manufacture.
Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.