Overview
Ashford has a rating of 4.6 stars from 5,376 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ashford most frequently mention great price, fast delivery and customer service. Ashford ranks 2nd among Watch sites.
Instant Feedback
I got exactly what I ordered, and within a reasonable amount of time. The shipping delay was due to me ordering late on Friday after they were done processing orders, so it wasn't a problem, just a little slower than ideal.
I found it impossible to pay with gift cards and had to resort to my debit card. I had contacted customer service and it took a few days to respond. The person said to call and they would help me do it. I did but no answer. You need to modify your payment process.
I actually stumbled across this page looking at Luminox watches. And couldn't believe what they had and the prices to go with them. At first I was skeptical, but the more I looked and the more I read the reviews I figured I would give it at try. I am glad I did. It is a great place to shop and it's easy to navigate. Nothing is hidden and the checkout it super simple and shipping even standard free shipping is super fast. I have nothing but praise for these guys. You will not be disappointed.
Thanks a lot for your service and participation! I think it was a good choice. The all of my waiting was successful. I am really exited from of all receiving things.
When i saw the price i was skeptical, so paid with paypal.
The watch arrived very fast and in pristine condition with all documentation.
Great experience!
Good~I placed an order in Korea and haven't received it yet.
But not good at Korean? It was a little hard to understand what the counselor said, but she did her best to help me and I appreciate it...
Ashford always professionals throughout the entire purchasing process of their products, including the delivery process, with the product arriving very well packaged and quickly.
Today I received an email "Ashford Delivery Confirmation - Response Required (Order ID: w00********35)"
The message says that Ashford is tracking my order that was placed on February 23,2025 (Hugo Boss Men's Watch 15***32).
Is this some kind of joke? I tried to buy this watch twice, but for reasons unknown to me, both orders were cancelled. And the customer service ignored my messages. So I never received my order.
This is the worst experience I have ever had ordering from an online store. Ashford discriminates against customers for reasons unknown. I will never use this store again, as there are other online platforms where the buyer is treated with dignity and respect.
This is my first purchase. I hope for a pleasant purchsame. Thank you
Fast and reliable delivery; item as described. The only aspect i did not like was a "brokerage fee" (?) which i had to pay unexpectedly on top of the import tax to the shipper UPS.
You cancelled my first order for no valid reason on my behalf all funds were on my card and it is a legitimate card, then it took a number of emails and two weeks to get the money back to my card. Ari was helpful but it wasn't a good experience. I have tried again with PayPal
After clicking to buy, there is no confirmation to take the buyer to the check out page or payment page. I almost bought 4 of the same item before I realized I had to click another icon for payment. The product description page for my watch could have been more informative.
I was looking for a chronograph and like the style of the Timex TW2R*******. It was affordable and arrived quickly. I will definitely keep an eye on their inventory and purchase a few more in the future.
I have bought watches from ASHFORD several times, each time I was surprised by the speed with which they honored the order. Their products are original and of the best quality.
Introducing a price match option would significantly enhance the shopping experience by ensuring that your customers can enjoy the best possible deals available across various websites. This feature would not only foster trust and loyalty but also guarantee that your prices remain competitive in today's dynamic marketplace.
Hi,
Thank you for your feedback and suggestion! We appreciate your thoughts on introducing a price match option. We do offer a price match for a certain period after a purchase is made, provided it meets specific criteria.
For more details and to see if your order is eligible for a price match, please feel free to email us at customerservice@ashford.com. We’d be happy to assist you.
Thank you again for your input!
Best regards,
I'll definitely be ordering from Ashford again! I really appreciate, honestly, how quickly you folks got my package to me. Thank you so much!
Never disappointed with Ashford, you carry quality items at affordable prices, please don't change, I have recommended you to my friends and family!
Ashford is a very good straightforward seller. I remember that time and have looked at others people's good reviews.
Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.
Ordered the golf sunglasses. Received and they were perfect. Just ordered a second pair in Rose Gold. Only wish they had free shipping as the items weigh so little. Would be higher quality experience
Love the glasses, eyeing another pair in lighter color lens but waiting on free shipping coupon!
First time shopping here, and I am not disappointed. I really haven't explored all they have to offer
The coupon code stated free shipping- but I was not given that option when I placed the order
I received the watch the very next day. It's authentic and arrived in brand-new condition, just as advertised.
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- New York, NY
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Business Highlights
- Luxury Discounted Watches
- Luxury Discounted Jewelry
- Luxury Discounted Sunglasses
Business History
Although Ashford.com has been in business since 1997 and pioneered the sale of luxury timepieces on the web. We take great pride in being one of the pioneers in the watch ecommerce industry and strive to treat each customer with respect and fairness.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
To protect our customers and prevent internet fraud, all payments go through a third-party payment verification process. We apologize for any inconvenience this may have caused with your order and appreciate your understanding.
Best regards,