Maple Leaf Appliance Repair demonstrates a mixed reputation among customers. Positive feedback highlights their prompt service, skilled technicians, and effective repairs, with many appreciating the professionalism and friendly demeanor of the staff. However, concerns arise regarding pricing transparency, with some customers feeling overcharged and frustrated by high service fees. Additionally, there are notable complaints about service delays and poor communication, particularly in follow-ups for parts and repairs. Overall, while the company has strengths in customer interaction and technical expertise, addressing pricing concerns and enhancing communication could significantly improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I will be calling Alex again for my annual kitchen appliance maintenance. It's a tradition in my house and I have been using their services for a long time. They never disappoint.
Alex is a highly professional technician who knows his way around kitchen appliances. Thanks for fixing my washing machine. Highly recommended.
Thank you so much for this great 5-star review. We really appreciate your input and helping to share the word about Maple Leaf Appliance Repair.
Cornel came within a few hours of my call and figured out the issue right away. Some spare parts were needed to fix my oven. Thankfully, he had those in his toolbox. Great experience. Highly recommended.
Thank you for the 5-stars! Hope to see you again soon!
I was reluctant to try a new company but taking a chance with maple leaf turned out to be an extremely pleasant experience. Yuriy was great. Knowledgeable and skilled.
We are happy to hear you had a positive experience at Maple Leaf Appliance Repair! We value your input.
Alex is one hell of a technician. Not only did the team fix my appliance but they were super sweet and professional. They wore the mask throughout.
Thank you very much for your positive feedback. Customer satisfaction is extremely important to us and we are glad we could live up to your expectations. Please contact us anytime you might need our help and we would be more than happy to assist! Thank you again, Maple Leaf Appliance Repair Team
When my oven started burning my food I had no idea what to do. I watched youtube tutorials to fix it but then gave up after a day. Calling maple leaf was the most sensible decision I ever made. Calvin fixed the oven in no time. Such a professional.
We're happy you had a great experience with us! Thanks for your trust, we're thankful for amazing customers like you. Maple Leaf Team.
We have an oven that's discontinued, and the manufacturer was out of the North American market. Given that parts were most likely not available, I told the representative that we only wanted to have a repairman come of parts are available.
We were assured that if the repair couldn't complete, we wouldn't be charged.
The repairman came in, eyeballed, and said the temperature control was broken. Then he told us parts were not available and that "it's not his problem". Charged us $130, against the guarantee we were offered over the phone/website.
Service was unprofessional. Will definitely not use this company again.
Hi,
My name is Vlad and I am the owner of Maple Leaf Appliance Repair. I wanted to follow up personally and apologize for the bad service you have experienced. We work very hard to provide the very best service in the industry, but unfortunately running a business in today’s environment is challenging especially when you are providing a service that relies heavily on staff. Sasha is a new technician with us and still not familiar enough with all our procedures and demands for a quality service. I will make sure he is getting followed up in regards to this service call.
I once again apologize, this is not something that was supposed to happen. Please allow me to offer you a full refund as a compensation for this negative experience.
You can contact me directly at info@mlappliancerepair.ca
Best regards,
Vlad
During the phone call the specialist clarified the model of my washing machine and prudently took some spare parts for it. It so happened that he repaired my washing machine in 2 hours. I will highly recommend maple leaf as they have the most kind and friendly handymen who are equally skilled. Thanks
We're happy to see that you had a 5-Star experience at Maple Leaf Appliance Repair. Thanks for sharing.
I was surprised by the speed and efficiency of maple leaf technicians. They fixed my stove in literally just a one hour. Mind blowing.
Thank you again
Thank you for the wonderful review and for taking the time to share your feedback with Maple Leaf Appliance Repair. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
They helped with all my kitchen appliances in the new house. I am super happy and satisfied with their service. Will be calling them again for maintenance soon.
Thanks for leaving us such a wonderful review. We are glad that you enjoyed our services, our dedicated staff will be pleased to learn of your positive feedback. Thank you, once again, for your kind words.
I phoned for service on an electric stove that wasn't working. The repairman provided excellent customer service and a very thorough evaluation of my appliance. We had a bump in the road getting the appointment set up, but I'm glad it worked out. The repairman apologized for the mis-connect and said "Customer service is what sets me apart" and I believe him. I'll definitely contact him again, and would recommend Maple Leaf Appliance Repair to friends.
Thank you so much for this great 5-star review. We really appreciate your input and helping to share the word about Maple Leaf Appliance Repair.
These guys were so professional from the time I spoke to them on phone to the time they showed up the same day. Mike had the courtesy to give me a heads up that he was held back with an appointment and was going to be a few minutes late. Very impressed! Yury the technician was utmost professional and kind too. Very hard to find these days.
Thank you for the wonderful review and for taking the time to share your feedback with Maple Leaf Appliance Repair. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Thanks for my dryer repair! Repairman came the same day I called the company. He was COVID prepared with mask and gloves. He determined that thermostat needs to be replaced and he fixed it next day after part delivery. The item took a long time to arrive and was a bit pricey. Highly recommended!
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.
I've used Maple Leaf Appliance Repair on two separate occasions, once to hook up a gas stove and again to fix a broken refrigerator. Both times the work was done in a timely manner and the prices were fair. Highly recommend!
We're happy to see that you had a 5-Star experience at Maple Leaf Appliance Repair. Thanks for sharing.
Esther came today to fix our oven which was taking hours to heat up. He arrived a few minutes early which was great for me as I had requested it to make it to work on time. His professionalism is unmatched! He fixed the problem in under 30 minutes and our oven now is working like it's brand new. He also did a beautiful job cleaning it. We are very grateful and will definitely hire him again for all of our appliances. Esther is a very kind guy and chatting with him while he worked was an added bonus. Thanks so much!
We are glad to have you as our customer. Thank you for sharing your kind words with us. It means a lot to us and our entire team! Best Wishes. Maple Leaf Appliance Repair team.
My oven flame stopped coming on and I reached out to Maple Leaf Appliance Repair for help. Repairman was the nicest person to work with and was extremely courteous inside my house. He took great care not to damage anything as some technicians can be reckless but he was very delicate and helped me resolve my issue. I recommend and endorse this company if you have issues with your appliances.
We're happy to see that you had a 5-Star experience at Maple Leaf Appliance Repair. Thanks for sharing.
These guys were so professional from the time I spoke to them on phone to the time they showed up the same day. Mike had the courtesy to give me a heads up that he was held back with an appointment and was going to be a few minutes late. Very impressed! Yury the technician was utmost professional and kind too. Very hard to find these days. I'm so glad I found this company and would recommend this to everyone I know!
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.
Super excellent experience! They sent someone out the same day when my subzero fridge stopped maintaining the temperature reliably, and the person came on time, with a call half an hour ahead of time, and diagnosed the issue and changed the part in the same visit! My fridge is working perfectly now. 10/10 experience, I would highly recommend to anyone!
We are glad to have you as our customer. Thank you for sharing your kind words with us. It means a lot to us and our entire team! Best Wishes, Maple Leaf Appliance Repair team.
My oven stopped working a few days ago so I called this place based on quality of reviews. I first spoke with Yuriy and he was very courteous and asked me to text him additional info (model number, etc.). We made an apt for a few days later and he showed up exactly on time. He was very nice in person and thought to bring the potential replacement component (control board fuse) with him. Summary is he had it fixed in 15 minutes. Would recommend and use this service again.
We're happy you had a great experience with us! Thanks for your trust, we're thankful for amazing customers like you. Maple Leaf Team.
Our fridge stopped pushing cold air. Murat came out and charged a reasonable service fee and repaired the starter. Other companies we called said all was lost - buy a new fridge. Murat prolonged that hefty purchase. Excellent customer communication. Answers questions and provides solid advice. It's rare you have someone that seems trustworthy.
We are happy you're pleased with the results and that we were able to help. If there's anything else we can do to help, please let us know. Maple Leaf Appliance Repair
We repair all brands of household appliances in greater Vancouver. With over 15 years of combined experience. Call us now!
Thank you for the wonderful review and for taking the time to share your feedback with Maple Leaf Appliance Repair. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.