Maple Leaf Reviews Summary
Maple Leaf Appliance Repair demonstrates a mixed reputation among customers. Positive feedback highlights their prompt service, skilled technicians, and effective repairs, with many appreciating the professionalism and friendly demeanor of the staff. However, concerns arise regarding pricing transparency, with some customers feeling overcharged and frustrated by high service fees. Additionally, there are notable complaints about service delays and poor communication, particularly in follow-ups for parts and repairs. Overall, while the company has strengths in customer interaction and technical expertise, addressing pricing concerns and enhancing communication could significantly improve customer satisfaction.
This summary is generated by AI, based on text from customer reviews
One of my friends told me about maple leaf. She was literally bragging about their servies. So I called them for cleaning and maintenance of my kitchen appliances. Now I know why. They are amazing.
Celvin had all the right tools and spare parts that were required to fix my dishwasher. My kitchen was a mess because of the leakage. But it got fix within a day. Great service.
It was great taking your services. Your team is highly professional. They deliver exactly what they promise. No fake promises and no lies.
Alex is out of this world. The way he fixed my refrigerator, I was completely surprised. I thought it will take atleast a couple of hours but he managed within an hour. AMAZING
I run a small commercial kitchen. Imagine having a broken oven on a friday night. I was so stressed and decided to call maple leaf. They sent 2 guys who literally turned out to be highly skilled. On saturday morning my oven was up and running.
Finding the right repairing people can be hard when there are so many of them. You dont know who to trust. But believe me, Peter from maple leaf is the best you can ask for.
This is the third time I used their services for my kitchen appliances' maintenance and just like always, I am highly satisfied and happy with them. Great job.
Murat was very friendly. Very professional and wore his mask at all times. No complaints from my side. I am super satisfied with your services.
Eli is the one Maple leaf sent when I called them about my broken fridge. Highly professional, knowledgeable and skilled team, I must say. Recommended.
I am a happy customer who is satisfied with maple leafs quick services. They dont rip you off and make false promises. And most of all, they know their way around appliances.
I don't usually leave reviews on internet but Celvin deserves the good words. Thanks alot for your service. I have already recommended you to few of my friends. They'd be calling for their oven maintenance.
I can't thank Beni enough for the super sturdy and reliable fix of my washer and dryer. I was shocked at the speed of services and high professionalism.
Sunny was highly professional and kind with his speedy services. He walks us through the whole process how my fridge broke down and how I can keep it good for a long time.
If you want to get your dryer fixed without any hassle and without having to spend unnecessarily large amounts, Eli from maple leaf will do that for you.
Thankyou Gino for your highly professional services. I am so so grateful for coming over on such short notice and fixing my stove on the first visit. Great work.
Eli can bring your dead appliance to life. My refrigerator was making weird noises, I was convinced that it was done for good. But thanks to maple leaf and their skilled tea. My refrigerator is as good as new.
We are glad to have you as our customer. Thank you for sharing your kind words with us. It means a lot to us and our entire team! Best Wishes, Maple Leaf Appliance Repair team.
Alex is a magician. My broken washing machine was fixed within an hour and I can't help but leave a great review here. So impressive.
Thank you for the wonderful review and for taking the time to share your feedback with Maple Leaf Appliance Repair. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Booked for an appointment for Monday. 4-8.730 no show. Phoned got no answer. Requested booking for next day. Same time. Phoned to confirm that we had an appointment. 4-8.550 no show. Phoned. Sorry your appointment is tomorrow. Pardon me. We got an confirmed email and live an hour from work. Took half day off work. So no one will come today. Stay away. Does not appear to be local. Own a service and retail company. Stay away
Hi Ronald,
My name is Vlad and I am the owner of Maple Leaf Appliance Repair.
I saw your review and wanted to follow up with you personally.
First, I apologize for the bad experience you had, Indy is a new technician with us and still not experienced enough, I will make sure he is getting followed up in regards to this.
Running a business in today’s environment is challenging especially when you are providing a service that relies heavily on staff
This is not an excuse and I take full responsibility and would like to once again apologize for this inconvenience. We work effortlessly to provide an excellent service, but unfortunately we make mistakes as we are not perfect. We value the time of our customers and respect their schedule and I would like to offer you a free of charge service call to try and compensate for this bad experience.
Please contact me directly at info@mlappliancerepair.ca
Thank you for your patience and understanding.
Best regards,
Vlad
John came to look into my broken stove. To be honest I had no idea if this is gonna work but to my surprise, he was extremely knowledgeable and did the job in no time. Keep it up.
We are glad to have you as our customer. Thank you for sharing your kind words with us. It means a lot to us and our entire team! Best Wishes, Maple Leaf Appliance Repair team.
My dryer broke and I had no idea what to do. Sunny from maple leaf was God sent. He literally came within 30 mins of my call and fixed the dryer. Thank's
We're happy to see that you had a 5-Star experience at Maple Leaf Appliance Repair. Thanks for sharing.
From the business
We repair all brands of household appliances in greater Vancouver. With over 15 years of combined experience. Call us now!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes.