Appliances ConnectionReviews 1,116

Appliance Connection:
First, the price was great. It should have been my warning.
2nd: It shipped late.
3rd: The door stopped working after 10 days.
4th: The 100% hassle free return policy did not work. They refused to take the product back and blamed me. I stopped payment to Appliance Connection through my credit card company.
5th: After 30 days, Appliance Connection gave Sharp (the manufacturer) my name and home phone number without my permission.
6th: Appliance Connection said the return policy was waived because I contacted Sharp directly, a complete lie.
7th: Well after over 2 months, Sharp replaced the microwave and it is working for 30 days now.

Do not buy from these people! They held our money for almost a month after we purchased it so if I gave us two different shipping dates! By the second shipping date on 3/21 they been informed us that our sofa has been discontinued and we will not get it. They had 1,100$ of ours for almost a month while we waited on us over expected to arrive to us this week. Only to find out that they don't even make it anymore. The customer service lied to me and told me I could find a similar sofa and they would do a price difference for the inconvenience when I called back with the sofa I found they were extremely rude to me told me that they would hire lawyers if I leave a bad review and would block my phone number so I can never contact them again. I am so disappointed and disgusted and the customer service at this place. We have no sofa and now have to wait for our money to be refunded after already waiting a month!

I had never dealt with this company before and with any transaction, but especially those involving an unfamiliar supplier, there's always a bit of reservation. From ordering that was quick and easy, to shipping and keeping me informed of the status of my order, Appliance Connection was truly exceptional. I actually recall thinking that this is going too well and that something's not right-- again pleasantly surprised and super happy with the professional, quality service. Thanks AC.

Yes the delivery is very slow, but if you're not in a hurry and can wait then I say purchase from this website. We've looked around for the same sectional and AppliancesConnection had the best price. Despite all the bad reviews I seen I decided to give AppliancesConnection a chance and glad that I took the chance. It took about 5 weeks for our sectional to get delivered. The delivery team was excellent they even took all the packaging off and placed my sectional where I wanted them to. I would order from them again in the future.

Ordered a sleeper sofa since the price was cheap and shipping was only $40 to bring all the way up to my apartment. The couch came with two holes in the material, and legs that did not fit the couch. I called, spent over an hour total on hold, and he told me that I needed to "remove the shipping legs to install the legs that came with the couch". The shipping legs do not lift the couch off of the ground enough to pull the metal of the sleeper sofa off of the ground, so I attempted to do what I was instructed to. There were no holes in the wood, and I do not have a drill, nor would I like to destroy a brand new couch by drilling holes into what was clearly flimsy material. In terms of the several holes in the material, the only thing I was offered was a repair kit. I'm obviously not happy with having to repair something that I just received an hour ago. In addition, it took a month to receive this product. I will never do business with this company again, they offered no help in this issue and if I'm going to build my own couch, I really don't need to spend money on it and wait this long to receive it. Save your money and prevent the hassle of dealing with this horrible company.

I'm like most people and research the best place to buy expensive items. Appliancesconnection just the company I usually purchase appliances from and so I gave them a try. First thing is even though the items said ready to ship they did not ship for nearly a month and a half after they were ordered. The fridge came in an obviously used condition with scraped on the outside and black mold on the inside. It wasn't the correct box for that fridge. I also paid for white golove delivery for the boxes to be removed - they refused even after showing them my invoice. After calling the head office they said they would refund my charge. It's been a month and they still haven't. The dishwasher came 2 weeks later (2 months after ordering it). The replacement fridge came about a month after the first delivery. They again refused delivery.

Customaer service was crappy - full disclaimer I was in a pretty bad mood when I called them, so almost any customer service that isn't fixing the problem is going to be called crappy.

Will not order anything else from them and will keep all of my builder friends and designers away.

Fast shipping. Only problem I had was that I paid $40 extra for the "white glove delivery service" which I understood as being the delivery guys would set up the sectional for me. They brought it in, hooked it together then handed me the feet for it and said "you just need a screwdriver to attach these to the bottom". I was a little upset because at that point, why did I pay $40 for them to hook it together when I had to unhook it after they left, flip it over and attach the feet!
Other than that, I love the couch, it was a seamless transition ordering it, and it shipped much faster than anticipated.

The pictures they show on their site are deceiving. The specs are fraudulent they told me that the sofa I purchased was 34" in height and its only 30" but now they tell me that I need ti measure the pillows which happen to be different sizes also. The liner under the console is ripped and on top of that they didn't send enough hardware to complete the assembly which I didn't know I had to do! Now they say I have to pay for the cost of shipping this furniture back to New York when I live in Washington state. They say they are not responsible for damage because I signed the ticket for delivery. Now I'm out of $1,000. Beware they do not care!