APMEX

As an Oklahoman, I like many, try to do business with local businesses, craftsmen and artisans. As, you know this is not always possible however, upon learning about APMEX, an Oklahoma company, I began investigating.

I was pleased to find APMEX is one of the most respected precious metals companies in the US and each purchasing exprerience I have had has verified all the praise I see online regarding the excellent service and selection of APMEX.

I am well pleased to patronize APMEX with my humble resources. If I had a million dollars to spend, i could do it in about 10 minutes at AMPEX.

APMEX and I are Oklahoma Proud but you dont have to be an Okie to invest with APMEX.

I place an order on 4/24/2022. The package was "insured with the request of signature".

Company Version 1 -> "Our investigation in conjunction with the United States Postal Service, along with that of our insurer, has been completed… "package" was picked up directly at the counter with the postal clerk" 05/09/2022.

Contradictory, On 5/19/2021 – Via email, Apmex "Request for Confirmation of Delivery", which was answered immediately as PACKAGE WAS NOT RECEIVED". The company requested until the 20th to receive package "since were 10 days of delivery".

I decided to wait until the 23rd, via call and chat I place to request a delivery, the company indicated: "the claim would be sent by email, it could take 24-48 hours for delivery". The delivery was not received either.

Company Version 2 -> "The USPS reported to our claims team that the package was picked up and signed for. Our insurance covers the item during shipment but not after delivery of the item". Once the delivery arrives at a destination either a home mailing address, business, or post office and is signed for, the item is no longer covered by our insurance".

I replied the package was not received, was NOT insured NOR requested for signature. If you have that evidence, please provide it. If you have a problem with your courier, please do resolve your issues with them. Fulfill the order.

Apmex did not confirm delivery nor a signature confirmation as they claim in their policy or in their version of handling the package. The BBB understood the company "had made a good effort to resolve the claim".

This company has Failed to deliver and demonstrated complete misrepresentation of its "policies".

EXCELLENT COMPANY- LOVE DOING BUSINESS WITH THEM. I am impressed with the customer service they solved my query within 1 working day.