AmeriGlide

I ordered a Hymar AL 400 Lift, for my mobility scooter. They delivered a hymar AL 100. They did not include. All the needed equipmand and they are lift Was too low to the ground and would hit the ground while Driving. They knew there was a question about the model number. I was ordering, but instead of just calling me to get it clarified They decided they could figure it out on their own and figure it out wrong. They did not include a swing gate which I ordered. Once installed, it did not work and would not lift my mobility scooter off the ground. When I tried to call Salman Sazid He stopped taking my calls.And I could not reach him until I called him from a different telephone number. He then proceeded to lie to me about the order And whether or not high more made a swing gate for their mobility lifts. The unit was picked up the next day by the installer, A nice man named Cliff Bramlett, Who are recommends highly. I filed a dispute with my bank after Salmon refused to issue a credit despite the unit being the wrong model with the wrong attachments, which did not work and which would have hit the ground. Don't waste your time. Your breath or your money dealing with this idiot.

I purchased a unit 11/23, it stopped working 11/24, they sent a service person who had it running for 1 hour. I can't get anyone to come and fix it and it's been almost 3 months. Almost 4K out the window, now I have to take legal action. Their service man Mr Leece refuses to return phone calls even to Ameriglide. Go with Acorn or someone more reputable!

Do not purchase an Ameriglide product. They claim 110% customer satisfaction, but this is not true. My sister ordered a stair lift for my brother-in-law. It was delivered 9/27/24. He was admitted to the hospital prior to receiving it and passed away on 10/3/24. I called Ameriglide customer service on 10/3/24. I explained our situation and was told we would receive a return call. I called again on 10/4/24. This time I spoke with an extremely rude woman who refused to transfer me to a manager until I questioned their 110% customer satisfaction policy. I was transferred to Tony, left a message, and did not receive a return call. On 10/14/24, I called again. I spoke with Jessica. She said that we had missed the return policy by 1 day. I explained that the items were never opened and my brother in law (age 50) had died. She called Tony, and Tony said that there were no exceptions for their policy. I told Jessica to tell Tony that I would be warning families about purchasing from Ameriglide. My sister is now left staring at a stair lift in its box and a significant credit card charge while grieving the death of her husband. So much for 110% customer satisfaction…

I have been tracking others since I was stung hard ($8000 to complete by others) by them. They still will not call me back and has told their sales department to not answer any of my calls. Not that you reach anyone anyway. The true owner in their words is MIA and they have no way to contact him/her. To take advantage of us seniors knowing most will not put up a fight. Please read the countless bad reviews. There is a company out there (A USA Company) that will service our needs ten times better! Starts with a "B".
Best to you all with needs like this our insurance company or family pays out...

After paying over $3,000 for repair, we still dont have any call backs from the company. No one is responding to voice mails- we get transferred around so many times its ridiculous. They took our money and stopped communicating with us.

I have unfortunately called 3 different 800 numbers to get my parents stairlift serviced, only to receive no call-backs, and after speaking with one individual, and calling back the next day to find out why I didn't get a call-back - they told me they had never heard of me, and didn't have any case notes. Nice... Product is generally reliable, but ameriglide service is the worst... don't count on them at all - if you can't repair this product yourself, then you are SOL.

Bait and switch purchase! PLEASE beware! My elderly mother spent a LOT of her savings to have an installed stairlift as she is no longer able to navigate the stairs. The company committed to installation but after the system was delivered, realized they have no technician in our area. Over 45 days later and they will not accept nor return the dozens of calls my family has made. We are left with 4500. 00 of garbage and they promise to help, but have completely abandoned my poor mother. She already has physical limitations and this experience has caused her extreme mental distress, too. Ameriglide's customer base is 100% elderly or disabled and the literally do NOT CARE about what they have done to my mother.

I have been trying to get a copy of my purchase for last three months with zero luck! In last three months I called the customer service almost 10 times, either left a voice mail or after talking to a representative, I was told they are going to send me the copy of my purchase, still waiting!

Ordered 2 stairlifts, one was fine, the other was not. John Goss, the salesman was useless and rude. The only way to contact him was by email. No one answers the phone in the Raleigh office. Their customer service rep Marcia couldn't even be bothered to learn my name and was illiterate as well. No help

Finally got someone to help me but the installer from DelStal couldn't fix it. Been waiting on a part for over a month. Everyone gives me the run around and actually forget what they previously told me. Meanwhile I have been trapped in my house

Do yourself a favor: use a local company

Purchased an Ameriglide RAV2 Stairlift in May. Due to a shoddy cut rail and and misaligned screw holes, the installer was unable to to his job. Got a new rail a week later. Spent the next 2 months trying to get the unit installed. 5 no-shows by the installer (wasting time waiting). Many MANY phone calls trying to "work" with the company to complete the installment. Suggested I would like to return the unit for a refund and was threatened I would be charged a restocking fee. Finally filed a complaint with BBB and got results. They were given one more week to install the unit and failed. Product was boxed up and returned to Ameriglide for a full refund. It's shameful it took the BBB to get treated right.

On the flip side, I called 101 Mobility for a stairlift. Free consult and installation took less than 2 weeks. I couldn't be more pleased along with my 88 year old mother who has been climbing stairs for months.

Our rep told promised us a one month completion time after ordering. Completion took two months.

A rep took on-site measurements, and AmeriGlide promised the existing handrails would stay intact. Not so! They had to be completely removed and reassembled with the wall needing fixed and repainted.

The user has to ride facing the far right because otherwise his knees will collide with the wall. Absolutely ridiculous and dangerous!

The installer smoked and smelled like a chimney.

Poor customer service.

Stay away from this company!

We paid top dollar for a chair that broke down paying hefty repair bills. We were convinced by the nice sales person that they would buy back the unit. After 16 months they offered to buy the unit back for $300., 9% of the purchase price. That offer is disgraceful. The rude sales person was CERTAINLY trying to take advantage of the elderly and people in mourning that are trying to deal with the loss of a loved one. SHAME on THEM! Tell your family and friends to buy elsewhere. They'll be glad they listened to you!

If I could rate my experience with AmeriGlide below one I would do it. It is zero!
It has taken 17 hours of installation time and the stair glide is not installed. The entire unit has to be replaced. The installers that were sent botched the installation two times. Parts had to be shipped in each time. The installer that was sent had never installed this unit before. THe third installer was sent and he stated the previous two attempts at installation have ruined the system beyond repair. Do not order from this company!
I want my money back. I want them to take this incomplete installation out of my home immediately.
This is been a horrendous experience. The installers that botched the installation blamed the companies inferior equipment for the problem. I quite frankly don't know whether it's the installers or the equipment but I'm sure it is probably a combination of both. DO NOT PURCHASE THIS STAIR UNIT!

Purchased a stair lift for my wonderful mother in law. Our salesperson Dane Stiler seemed nice and full payment was quickly deducted from our account and install date was set to be one week later. Well you know the story, the part didn't come, bla bla bla. Reached out to the local representative in North Carolina and they hung up on us twice as we tried to understand why our install date had not been met. Before they hung up the second time, they suggested that we work with the installer ourselves to reschedule. WHAT :) Keep in mind we had paid the $500+ for the install. He said we were being rude... but we reminded him we were the customer. That's when he hung up. So much for customer service. Sent Dane an email and then called twice but all we got were crickets. Can you hear them? Almost two weeks later, lift has not been installed. I am hopeful at the end of this tunnel there is light and not a freight train. Delays in parts and shipping does not bother us, but the attitude of the local NC shop was really an embarrassment to the AmeriGlide brand. The CIO of this company must either be asleep, or not reading the reviews,,,

19 days after ordering I finally received a defective unit. I had to replace a battery switch that was too short to reach the switch. The pinch bolts were too long and busted off the switch plate on the first run. The seat wobbled like a teeter totter because the shims were not supplied. I waited a week for replacement parts then returned the stair lift. It took one month to get a refund of 61% of my purchase price. They are very lackadaisical about returning calls or emails.