AmeriGlide

After doing a fair amount of research I chose AmeriGlide and was very happy that I did. I called for some information and immediately was on the phone with someone who not only answered my questions but also took my order, great personal service. The Stairlift shipped a couple days later than anticipated but shipping is always an estimate with anyone so no problem there. I had a little help with the installation which was a breeze and we were both very impressed with the construction and quality of the product. Go no further, go AmeriGlide!

I called AmeriGlide to talk about a stairlift for my 85-year-old mom. I live out of state, and the rep was exceptionally accommodating in 1) recommending a stairlift for a narrow staircase in a 100-year-old house; 2)making arrangements for expedited shipment at no additional cost; and 3) arranging for the installer to come on a particular day two weeks later when I would be in NJ. The installer was equally accommodating and everything went without a glitch, so unusual in this day and age -- a company that really dedicates itself to customer service. I could not have asked for more, and my mom is thrilled that it is so much easier to live independently in her own home.

I am the Pastor at Verona Baptist Church and let me say first of all we have had nothing but problems with the lift that Ameriglide of Southport installed. The first problem was poor workmanship which had to be completely redone. Installed what appeared to be a used lift the first time and was damaged on the sides which they had to remove. Then without calling they send workers out on Sunday during church service to pour concrete at the church entrance. After the install another lift They have been called out 4 times for the lift not working. Lift has caused two people to be stuck in it we had to get out. Every time after it was down it took a week or two for them to respond. My last contact on 8-12-21 when I called to ask when they would be coming to repair I spoke to the owner and I honestly have never been so rudely talked to. This guy came unglued on the phone and I have witnesses that heard the conversation and after a couple of minutes of his screaming decided to record the rest of it. After replacing batteries already a couple of times he then begin to scream and said the problem was not his issue but something wrong in the electrical connection to it which I knew was a lie. Anyway he agreed to send someone out again and after replacing the batteries one more time they finally pulled the battery charger and it was rattling inside and was evident that was the problem the whole time. I will say the last guy Chris that came out was polite and apologized for the owners behavior. We will never do business with them again and I plan to call corporate office next.

I bought a Vesta stair lift from this company over a year ago. The stairlift is very unreliable, it frequently stops for no apparent reason. It is likely to be a faulty electronic board, as the connections and switches seem ok. I have been calling Ameriglide to service the unit, which is supposed be under a warranty, but was always redirected to another number, which turned out to be a recording. They never called me back. I do not recommend this company.

Ameriglide wanted a large deposit right away to "start work" on a custom stairlift that they said would be delivered in 6 weeks. I have them $2,500 the save day. More than 2 weeks went by and nothing happened, so I emailed and called to cancel and get a refund. Crickets. Nothing happened until I called and spoke with someone else. Then I got a call back starting they would "start the refund process". Waited over a week for that, then disputed with my bank. Still waiting. Called another company and they showed to take measurements the next day. Obviously there is a difference in companies when it comes to customer service.

We ordered a chair for my grandmother expecting it to be delivered In their 30 day window. While continuing to wait for the chair far after 30 days my grandmother was diagnosed with spleen, lung, liver, bone and pancreas cancer. She was given a week to live. While all of this was happening we realized we had just paid top notch for this chair that was already being delivered late. When we called the company and asked to cancel our order because of the circumnstances they claimed that it was too late and or chair would be delivered anyway because otherwise the company would "eat the cost." They had no sympathy and were unbelievably rude and inconsiderate. We now have a chair sitting in our garage because their "in home installation" which we payed extra for upon initial purchasing, is apparently just bringing it in the garage out of the potential rain... pathetic. Do not use this company.

I purchased a used stair glide for my husband and had my son-in-law install it. It was pretty straightforward as to installation and he had it done in a short time. I wish they had included a code guide with it as we had no idea what the various codes meant until I downloaded a user's guide from internet. I think this is a great option for people who cannot afford a new installation. It puts another assisstive tool in the hands of those who can use it. I have not had to call for repair yet, so I have not experienced that. The measurements requested were many, but the system fits perfectly.

After search for few brand, I decide to buy AmeriGlide Rave Stair Lift because the price is reasonable and doesn't take much place to operate it.
I suggest please change the installation manual on AmeriGlide website same with the one came along with stair lift because that is confusing and with color, plus write more detail about how to install the stair lift. It take 2 people and about 8 hours to finish install the stair lift but so far (a month) still okay.
One more thing, please reply customer email even the stair lift was delivered.
Overall, Ameriglide is good quality stair lift, just need more customer service and guidance how to install.

Built well, works well, very happy with it. Instructions are a little confusing. My aluminum track had a small dent in it which made installation of the gear track very difficult, but that was due to shipping. If the unit is installed close to a wall behind it to allow you to walk the stairs next to it then you can not swivel the seat as the back of the seat hits the wall. Makes it a little awkward to get on and off especially at the top. Very sturdy, built and designed well. All in all very satisfied.

Website contained mostly all the information I needed to learn about, order, an install the stair lift I wanted. My order was phoned in with my particular dimensions and was received within a week with no missing parts. I installed it myself. The instructions were fairly clear, but had some fuzzy parts. I would rate them a B+. It took me about 8 hours to install with much of the time taken to install the wood screws into the oak stairtreads. (My 3/8 drill was not powerful enough to drive the screws even with the pilot hole so I had to use my socket wrench by hand.) The chair works well, and my wife and I are happy with it. All in all a very satisfactory experience.