Overview
AmericanMuscle has a rating of 4.2 stars from 7,726 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience and fast delivery. AmericanMuscle ranks 7th among Auto Parts sites.
Instant Feedback
Ordered a tuner with 1 custom tune, received the tuner a few days later and filled out the tune request form. Have had 0 communication besides an automated reply. Has not been a good experience at all.
Once I was connected to Leo via Chat session, things worked as easily as it could given the computer problems on Leo's end. After several tries was able to complete the ordered. Leo was extremely helpful and patient.
Order a set of corbeau seats and seat brackets for my 06 mustang. They shipped them quickly and they were packaged excellent. Great company and would do buisness again! Check them out you won't be let down.
Supposed to recieve my package on Friday or before but now it's changed to Monday which messed up so many appointments for me. Lol I don't even want it at this point but it's wtv, and when yall delay someone's package try to let them know like wtf
Hello Tyler,
I apologize for the delay with your order for the MP Concepts Demon Style Body Kit. I do see that this item is shipping freight which unfortunately can have a slower transit time then Fed Ex or UPS depending on where it is traveling to. I completely understand your frustration and for any inconvenience this caused with delay for installations. As a small token of our apology we have issued you a voucher to use on your next purchase with us online or over the phone and it is good for 60 days. If you need anything else in the meantime please let us know.
Thank you,
Allison
I ordered a Ss 1Le style splitter for my 2023 camaro after being told from this website it would and when it got here not only did it have 0 installation instructions the holes on the splitter do not line up with the bottom of my camaro so the splitter is barely hanging on
Hello Macaylen,
I just left you a voicemail regarding your review for the Chin Splitter. I'm sorry to hear that it did not fit and did not arrive with hardware I understand how frustrating this must be. I would be happy to look into this further for you and get you out that missing hardware as well as looking into instructions. At your earliest convenience please give me a call back.
Thank you,
Allison
I have spent over two hours on the phone with customer service and the information I was told more than twice was false! I have had 4 orders now. There is a problem with every one. Mis representing products to all out lying. You're always told they understand, and are sorry, however, that is a business practice they empress on all employees. I am discussed and quit.
Hello,
I'm sorry you have had a poor experience, this is not the level of customer service we wish to provide. We would love an opportunity to make this right for you. I am unable to reach out directly to you due to not providing any information to locate an account. Please at your earliest convenience give us a call and will do our best to assist you with a satisfactory resolution.
Thank you!
Process of my order was smooth and easy nothing to complicated and if i ever need any help the online support is there to answer all my questions that i may be thinking i also appreciate that american muscle puts videos and how to install different products it's very helpful
I've ordered twice from American muscle and I haven't had any issues nor concerns. I've ordered BMR suspension parts and the installation has been a breeze. Thank you guys!
I am mostly satisfied with my most recent order. I would have been more satisfied except for the part where I had to call in the day after I was supposed to receive parts of my order didn't show up. After calling in I learned that my whole order was on a "hold" because AM needed verification on my financial and shipping details that I provided and verified on the day of placing the order. Now I have to wait longer than expected to getting my car put back together since most of my stuff will arrive either on the weekend or the next week.
Assisted by Jason from Atlanta, GA
No pressure, checked availability of parts.
When I decided to purchase I simply called him directly back with the number he supplied and placed my order.
I will order like this again. Thank you
Purchased a rear diffuser adaptor package from AM to add another dimension to the overall look of my Mustang convertible... I spent a little time comparing the offerings, and when available the unit's installation video (thank you for offering those helpful tip videos), which helped in making my decision. I was looking for a package that enhanced the look, but did not convey an overall aggressive look, which I believe belongs to the fastback/Shelby portfolio. Just wanted to apply a little aggressive behavior to my GT convertible. The offerings, the ease of purchase went a long way in making the overall purchase easy. The unit arrived within three days of the order placement.
I called and needed a new battery. The guy I spoke to was super nice and helpful. The transaction was complete within 10 minutes. He said the battery would be here within 3-4 days, it was here the next day! Thanks for the quick turnaround!
I called to find out which would be the biggest tires I could fit in a rim 19x9.5 and they gave me the answer and much more I was expecting including a way of how to measure and compare tire sizes. Thanks to Rob H and Richard S to help me placed order using store credits
American muscle is easy to use, has great customer service, and has the best quality parts! I had a hard time using the check out so I contacted customer service for help and he was awesome just game him my cart number and he made a link for me to follow
My experience was a delight working with Mike. I was being very picky looking for aftermarket wheels. I told him exactly what I wanted and found them on their site. Purchasing and payment was quick and easy. Wheels and lug nuts both delivered way ahead of schedule and look great!
I am so happy that I called to place this order for new floor mats for my 2013 Ford Mustang 5.0 Gt. I received them today, they fit like a glove. So happy I spoke to Gyrffin (sp) I know that is not how he spells his name, but he was a great help. Thank you so much.
The representative was very knowledgeable and helpful in completing my order! He found the part that I was looking for when I was having trouble finding it! Excellent customer service!
Throttle body for 2006 mustang gt seems to be the fix. Only been a few hours but car runs smoothly. Will now more in the next 5-7 days. Shipping was as promised- one-day Shipping. I thought there may be a delay based on the email confirmation I received after ordering but there wasn't! Thanks for the prompt delivery!
The tech I talked to was very knowledgeable and succinctly answered my questions concerning fit of these wheels on my 2024 Mustang Ecoboost HPP. She recommended the correct tpms and lug nuts to go with them. The wheels arrived in a couple of days. I test fitted the rims on the car and they appear to fit correctly.
Very helpful and professional. I was pleased with the service that Jason supplied for me and I have future plans to utilize his services again. Thank you
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- Malvern, PA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Tim,
Looks like your communication regarding the tuner was received and sent over on 4/4. I apologize if it took longer than it should of to receive your information that you requested. If you need any additional assistance my extension is 1896 and please do not hesitate to reach out!
Thank you,
Allison