Overview
AmericanMuscle has a rating of 4.3 stars from 7,726 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AmericanMuscle most frequently mention customer service, great experience and fast delivery. AmericanMuscle ranks 7th among Auto Parts sites.
Instant Feedback
I ordered a set of wheels and tires, estimated arrival 03/12. The website says every item is in stock, they shipped 2 of my tires and are now holding the wheels until another 2 tires gets in stock and the estimated delivery date is now 03/24. Very frustrating when your items are shown in stock and you are promised 2-3 day shipping. Waited a week with no email or update. I do not recommend this site.
Ordered the headlights listed as plug and play, headlights arrived got them in and doesn't match up to the headlight wire harness connector. Factory harness connector has 4 holes for the light bulb prongs but can't find any bulb at all to match and plug in
Let see i oder rims tires and the sensor for the wheels they put it all together and shipped every so it said got everything really fast like in 3days put them on the car and on Monday took the car to gm dealer to relearn tire pressure sensors, I found that they'd never put the tire of pressure sensors in the wheels, so I called they said they were sending me sensor here it is almost a week gone by still no shipped date for them not happy with the service at this point...
Hey Keven,
I apologize that the sensors where missing from the original shipment and you had to go through the hassle of waiting on a replacement, I completely understand your frustration. I see the TPMS sensors where shipped and delivered today on 3/21. I went ahead and issued you a voucher to use on your next purchase online or over the phone as a small token of our apology. If there is anything else that we can assist you with please do not hesitate to reach out.
Thank you,
Allison
I click on C7 Corvette Torch Red, shows a picture of a Challenger. Then send me emails about my Challenger which I do not have, Calls it Torch Red which is a Corvette color. Click on an items and it keeps adding to the car. Your web site SUCKS in a major way. Told sales staff about it for months. Nothing ever gets fixed.
Ordered on March 8, with a delivery date of March 12. Then on March 12, the next delivery date was March 17. Today is March 17 and it's not delivered yet. I'm still waiting, with no communication from AM. Used to get great customer service, but the last few times has not been good!
Hello Suzie,
I apologize for the delayed delivery with USPS I cannot speak to what took them longer than usual to deliver your Steering wheel Trim but I can apologize on behalf of American Muscle, and I understand your frustration. I did issue you a voucher to use on your next purchase online or over the phone due to the inconvenience. If there is anything else we can assist you with please feel free to reach out.
Thank you,
Allison
Still have not received my package! Updated that for some reason it was sent to an old address that was in your system? The last 3 orders were sent to my address I have had last 6 years. Make sure you delete all old addresses in the system so this does not happen to you. Really needed a part for my sons car in the body shop!
The item that I ordered, showered metal brackets and in the video, however alot of negative reviews about the item coming with plastic brackets and orders coming in damaged.
I placed an order for two weld beadlock wheels and one Mickey Thompson tires Five days ago. I heard no response as of yesterday, so I use the chat feature to try and find out what is going on With my order. I was told it would not be shipping due to ordering two Wheels and only one tire to be mounted and balanced. I received no information on this until I called and use the chat feature. So we canceled the order and replaced the order into distinct invoices that way I can get the one tire and wheel mountain balance and just get the other one shipped to me. The sales lady took my second order through an honest mistake put the wrong address in the invoice with a misspelling. I was concerned, I would not receive it this way, so I called again when I noticed the mistake to get a rectified I spoke with the sales person that said that he added a note to the item that their address was wrong and gave the correct address for it I was told it should be fine then. Late last night I received an email saying that my cancellation request was being processed. I never canceled these orders now I'm being told I need to wait a few more days for the cancellation to be finalized so I could re-order them again but now I'm worried I will not have them in time for my event in Mississippi where I need these for I'm very mad about this not only for the mistakes that were made but the lack of communication on the issues being transferred dozens of times and hung up on numerous times as well.
I ordered a carbon fiber hood for my Hellcat no where during checkout did it say out of stock received an email today saying item was out of stock and almost a month wait estimate for it to ship
Hello Buford,
I located your order for the hood, I apologize that there is a delay with your shipment. This is coming directly from the manufacturer to you, we try our best to reflect the correct shipping estimates on the website, but when it is shipping from our supplier some things are out of our control after the order is placed. I do see that you spoke with customer service today on 3/31 and they provided you with the estimated ship date of 4/24 please keep in mind this is only an estimate and it could ship sooner or later then this date. I did issue you a voucher for the inconvenience of the delay with your order. If you need anything else in the meantime please feel free to reach out.
Thank you,
Allison
Ordered brake pads, they came in but weren't the ones I ordered … I would like to see if we can get a reorder or if I can ship this back to your distribution my info is email *******@yahoo.com phone # *******454
Hey Damian,
Thank you for taking my call today! If you need anything else don't hesitate to reach out to me.
Have a great day,
Desiree
I thought it was a NTK racing MAP sensor when the MAP sensor arrived it was a Crown part for a Jeep. My 2012 Challenger doesn't seem to notice but NTK racing is just not Crown Jeep. I really didn't want an obedient Dad's part for my ride.
Hello David,
I located your order for the MAP Sensor and I did check our supplier list and it does state it comes from Crown, I apologize if the product is not what you expected. I went ahead and issued you a voucher to use on your next purchase with us online or over the phone. Please feel free to reach out to us if you need any additional assistance!
Thank you,
Allison
I thought it was a NTK racing MAP sensor when the MAP sensor arrived it was a Crown part for a Jeep. My 2012 Challenger doesn't seem to notice but NTK racing is not Crown Jeep.
I am very disappointed with my recent purchase of rear camber adjustment bushings. The description clearly states that these are made in the USA. Upon receiving the items I find that they are made in China. This is not acceptable to me. I will no longer make any more purchases from your website if I am not compensated with American made products.
Hi Jack,
I'm sorry to hear about the product issue! I will review with my merchandise team and update the website. After some research on my end, I found the manufacturer is based in California, but they may get some of their parts internationally before shipping out a completed part. Again, I'm sorry about the confusion, and if there is anything else I may help with, please don't hesitate to reach out to me directly at ext. 1320.
Thanks,
Desiree
Yours is the only site where I could find lug nuts for my performance pack Mustang because they're bigger than standard lug nuts and I wanted them in black powder coating because my car is black
I would've gave a five star review, but you do not have a window screen for my car all other spots I've ordered from always sent a window screen to advertise
Terrible experience, i ordered this hoping to have it all done for a christmas present just for them to send me four exhaust tips and no mufflers and basically there way of saying sorry for that is just a 20 dollar voucher that i have to use in 30 days or it's gone. I don't know how it's that hard to put 10 pieces in a box right and that 20 dollar voucher that i have to use in 30 days is a joke of an apology
Hello Bobby,
I apologize that your Exhaust was missing pieces I understand how frustrating this can be and can delay installation. I see you have spoken to customer service already and they have setup your replacement order. I went ahead and issued you an additional voucher for the inconvenience. If you need any additional assistance please feel free to give me a call directly.
Thank you,
Allison EXT 1896.
I had so many high hopes going into this company around 4 months ago. They had everything I wanted what could go wrong? Well, everything. I have written a review before concerning this company and it was in mistake of the returns which they soon helped and reached out to make correct which ended in me giving a higher rating. If I listed everything that has gone wrong with this company it would fill a book at this point. Descriptions being wrong, not getting sent the hardware for a part that is clearly needed yet they don't sell it. When the description says it needs a little modification it really means just swapping your engine. Every single order I received had some sort of problem when fitting onto my car. Not to mind I try reaching out to their chat team and they either don't know or try lying to me telling me it'll work when it won't and doesn't, because I had already bought it based on what the description says. Now I'm waiting another week longer after probably over waiting for this project by two months just because nothing ever worked out. What am I waiting for? The new manifold bolts that didn't come with the new manifold for some reason? And yet they aren't on the page whatsoever? Also. I ordered a little cheaper of a part because it had scratches on it compared to the brand new but when I received that it had a massive cut in the side of a fuel rail which I'm just praying doesn't have a leak because I just want this to work finally. Throttle body? Yeah no bracket doesn't work neither did it even fit the elbow they said it would. Elbow not fitting over the fuel rail causing it to need a spacer which causes it to hit my hood making me need a new hood or to just cut it out we'll see what happens at this point. Sorry for my rant, I'm just so annoyed with this company at this point. It's getting ridiculous and wish I never bought the first part from here.
"2-3 day shipping on orders over $100+ (I don't remember the exact amount" and my order cost wayyy more than that and yet, although it said my order was gonna arrive on the 15th, with 16th being the latest, it is now the 17th and it doesn't seem like it's even gonna arrive TODAY.
Hello Jyle,
I located your order for the Bumper Diffuser and see this came directly from a supplier to you therefor causing the delay with shipping. We try our best to have the most updated delivery timeframes on the website but when items are direct shipped from our supplier to you the processing time can be longer then normal. We apologize for this and I went ahead and issued you a voucher to use on your next purchase online or over the phone for the inconvenience. If you need anything else please feel free to reach out to us.
Thank you,
Allison
These louvers I ordered (x2 different occasions, 2 different gt's) just don't fit the curvature of these windows on my 2021 GT. The 3M tape supplied does not hold. I love the style, so any suggestions would be greatly appreciated.
Also, one louver came with an inch scratch
First American Muscle has a great website and easy ordering procedures. Delivery is also fine. The issue here is the door guards 3M tape was absolutely weak and did not stick well even after light heating. I had to add an epoxy and it still is not sticking well. Now I have glue stains under the door guards so have to work with it.
Hello Bull,
I apologize that the item didn't work and left glue stains, I went ahead and issued you a voucher to use on your next purchase online or over the phone for the inconvenience. If you need any further assistance please feel free to contact me directly at ext 1896.
Thank you,
Allison
Placed an order on the 8th. Recieved a message that the order was awaiting pickup by the carrier. 4 days later it still says it is awaiting pickup by the carrier. Is this normal?
Hey Philip,
Thank you for reaching out regarding your order for the Throttle Controller, I see you have spoken to customer service today on 3/12 and they submitted a lost package RMA on the original shipment. I apologize that the original order is lost your replacement is processing and should be released within 1-3 business days. I went ahead and issued you a voucher as a small token of our apology. You should receive an order confirmation of this as well. If you need anything else please feel free to reach out to us.
Thank you,
Allison
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Hey Caden,
I apologize that you issues with your wheel and tire order and getting them in a timely manner as advertised. I completely understand how frustrating and inconvenient this can be. It looks like you have already spoken to customer service and they are looking into this for you. Please keep an eye on your email for updates related to this. We apologize again and if there is anything else we can assist you with please let us know!