American Advisors Group Reviews Summary
The company has garnered a mixed reputation, with many customers praising its knowledgeable and supportive staff who facilitate a smooth reverse mortgage process. Positive experiences highlight the efficiency, professionalism, and care exhibited by team members, leading to high customer satisfaction. However, significant concerns arise regarding service delays, communication issues, and perceived lack of integrity in handling claims and disbursements. Some customers reported feeling overwhelmed by the process and expressed frustration over legal complications. Overall, while AAG demonstrates strong customer service in many instances, improvements in communication and responsiveness are necessary to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
My mom had 2 reverse mortgages with AAG. The decision was the right one at the time but she did not not fully understand what she signed. After her passing in 2021 the loan was already passed to RMFLLC. The family complied with all documents needed to sell the property and pay off loan. A contract to sell was forwarded to RMF in 5/2022 and signed contract faxed in 7/2022. 3 weeks later RMF lawyers foreclosed on property charging an additional legal fee of over$4K. This was almost 3 months after a contract to sell property was signed! Beware of this company along with AAG. Neither company will take responsibility, they just want the property to sell and keep all as seats!
I am 67 years old, I live alone. Since my fixed social security is my only source of income, I needed some help with bills. My prescription medications alone cost me over $15,000/year. I was always curious about reverse mortgages. I had heard pros & cons. I decided to check them out. After reviewing the top listed companies, I decided upon AAG. Once I got started I felt a bit overwhelmed with all the paperwork required. But I was lucky to have Mr. Cristoano Salgueiro as my loan advisor. Cristoano made the process stress free. He explained everything in simple detail, was very patient with quick response time. A True Professional in every sense. I am happy to write this review. I would, and have already referred AAG to family, friends, and real estate agents. I am VERY SATISFIED.
Watch Tom Selleck video. He answers most questions asked by those considering a reverse mortgage. He has a great reputation and wsould not endorse a product he did not believe in/.
We appreciate your feedback and are glad to hear that you had a great experience.
I had a positive experience with AAG in obtaining a reverse mortgage. Every step of the process was made easy with the help of a professional and personable mortgage originator, loan processor and the closing agent. Because of their efficiency, my experience proved to be stress free and successful. After closing, I was left with assurance that my financial concerns during the twilight of my life will be met.
We are happy to hear we could make your retirement that much more enjoyable. :)
Didn't know much about the whole process Rob help me through it all along with my sons help who is a CPA well done
Thanks for your feedback. We are happy to hear that you had a great experience.
The agent (Mark) was terrific but the entitle process was absurdly lengthy (6+ weeks). Otherwise, process went smoothly.
Thank you for being patient with us throughout the process. We’re always looking for areas where we’d be able to improve on, so your feedback is greatly appreciated.
AAG helped me process my loan to closing during a very difficult period time in my life with many bumps and hills. All of the people were kind especially Donna and Meagan. I would recommend AAG to anyone for a dependable and reliable experience.
Experiences like this are what drive us to do what we do every day. Thank you for sharing.
When we decided to pursue a reverse mortgage to make our golden years less stressful and more enjoyable we reviewed several different companies before ultimately selecting AAG. We couldn't be happier with our decision and were blown away by the performance of Maureen Schultz throughout the entire engagement. Maureen explained all of our options, every step of the process in detail and, we never had to wait for a response from her on any of our communications. We highly recommend both AAG and Maureen Schultz to anyone considering a reverse mortgage.
We appreciate your feedback and are glad to hear that you had a great experience.
AAG was one of the worst experiences I have ever had. Following my mothers death, I inherited her home and the attendant problems with dealing with AAG. After following AAG's requirements to the letter, I incurred thousands of dollars in legal fees to get AAG to honor their own responsibility. The fact there was more than $250,000 in equity had nothing to do with their continual threats of foreclosure (Not!)
They were everything people fear in a reverse mortgage lender. I have a reverse mortgage with Longbridge Financial and have not experienced a similar lack of integrity. In my experience, this company, AAG, is one to avoid when securing an otherwise useful product. Search elsewhere.
Thank you for the review. We apologize that you didn’t have a great experience; we’d love to take the opportunity to try to improve. If there is anything we can do, please give our CARES team a call at 866-219-7753.
Enjoyed our experience. James made it easy and simple. He kept in contact with us all the time. And he was easy to get in touch with. He made it very enjoyable.
Thanks for your feedback. We are happy to hear that you had a great experience.
Took me over 30days, speaking to at least a dozen employees to get AAG to rectify not following disbursements in accordance with theHUD closing statement. Some people, including a department head, would not return my calls after I left "important messages. Most of the time the reps just had me call or transferred me to another person. I have compiled, in chronological order, my SAGA and would share same with any AAG Official!
Thank you for the review. We apologize that you didn’t have a great experience; we’d love to take the opportunity to try to improve. If there is anything we can do, please give our CARES team a call at 866-219-7753.
We had been thinking about a reverse mortgage and reached out to a couple of companies when we contacted AAG and encountered a wonderful person named Aline Simon. She made everything crystal clear and help us navigate through the process with care, concern and speed! This was the best mortgage process we have ever been through and we would enthusiastically recommend that anyone contemplating a reverse mortgage to just start with AAG. No need to look anywhere else. They are AWESOME. Thank God we found them.
Thank you for your positive review. We strive to provide the best experience for you and we’re happy to see that it was reflected.
AAG is the place to go for your financial needs. They will treat you better than family. We finally have a chance to breathe and just enjoy a life of retirement thanks to the wonderful family of AAG. Joshua Rudder and the rest of the team will give you that chance to just breathe.
We are so happy to hear that you had such a great experience! This is what we are always striving to hear. Thank you for taking the time to share.
Your entire team, was positive, please review my review from the time I conducted another such survey... Greg and his complementary associates, and leadership team were all outstanding! Cheers, Russ and Vicki Otter
Thank you for your positive review. We strive to provide the best experience for you and we’re happy to see that it was reflected!
I highly recommend AAG! They are very easy to work with and help you through every step of the process!
Thank you for your positive review. We strive to provide the best experience for you and we’re happy to see that it was reflected.
It took several months to complete the reverse mortgage process, but you were very patient in explaining the entire thing. Every question I had was answered with great knowledge. The experience was a lot more pleasant than I thought it might be. Thank you so much!
Thank you for being patient with us throughout the process. We’re glad to hear that things went well for you.
Our Agent, Steve Saltz, was absolutely amazing, communicated well, and really worked for us.
BUT - the underwriting, the processing, the length of time, the conditions, the whole process took FAR too long, the fees kept going up and up, and it seemed like management and underwriting did everything they could to jack up the prices, extend closing for more fees, and it was frustrating and disgusting what AAG does to its potential clients. They are lucky to have Steve to communicate and work on our behalf. My loan took 4 months, but my friend who started at the same time took NINE MONTHS AND $30,000 MORE IN FEES DUE TO PROCESSING DROPPING THE BALL.
Thank you for the review. We apologize that you didn’t have a great experience; we’d love to take the opportunity to try to improve. If there is anything we can do, please give our CARES team a call at 866-219-7753.
They kept us informed every step of the way.it was a pleasant professional experience.
We appreciate your feedback and are glad to hear that you had a great experience.
I am thankful for all of the assistance Harvey Sussman afforded me during the refinance process. He kept me apprised and updated on all of the steps. Thank you Harvey and AAG.
Thank you! We’re glad to hear that you had a positive experience.
The person that helped me was great. Had to get two appraisal for loan. That took a long time. Also they required a Lisa account for property taxes. I was able to apply to have property taxes waved from county because I am disabled. They still keep more than 20k in an account to pay taxes that will never be paid.
Very sad to have money tied up like that.
Thank you for your review. We are constantly trying to enhance the quality of our service. Our team will be reviewing your feedback to further enhance internal processes.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your positive review! We strive to provide the best experience for you and we’re happy to see that it was reflected.