The company has garnered a mixed reputation, with many customers praising its knowledgeable and supportive staff who facilitate a smooth reverse mortgage process. Positive experiences highlight the efficiency, professionalism, and care exhibited by team members, leading to high customer satisfaction. However, significant concerns arise regarding service delays, communication issues, and perceived lack of integrity in handling claims and disbursements. Some customers reported feeling overwhelmed by the process and expressed frustration over legal complications. Overall, while AAG demonstrates strong customer service in many instances, improvements in communication and responsiveness are necessary to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
AAG and their dear folks provided us with straightforward loan options and worked with us to assure that a reverse mortgage would be the best option for us. Gee wiz, why didn't we do this earlier? Contractors are selling gold these days apparently but with the amount we received we now can make some well-advised renovations to our home. ~Judit
We had some title issues crop up but everything was worked out. What a blessing!
Superior customer service from this outfit and Mr Fernandez! I mentioned to him that I have been reading that these types of loans are almost as complex as commercial real estate transactions, but he said that he would do his best to help me understand our options. In the end it was quite straightforward.
I am happy with the APR and my fees consisted of mortgage insurance, origination fees and service fees. Expensive, but it is what it is like with other mortgages. I don't want to disclose figures here but it's in the 5 figures for a large loan. The world economy will downturn after the election (mark my words), however with the reverse mortgage I have guaranteed funds for my fife and I for the next 5 or so years. There's a lot of numbers and scenarios that can be ran so make sure to tell you bring up your ideas and concerns.
I have been told by my son to do a reverse mortgage for quite some time now and have finally gotten around to it. At 67 years old, I was almost dreading the process, but Sharon handled everything with us in a timely manner. Although we did have to wait a few extra days for our paperwork to be processed, Sharon was on top of it. I certainly had a positive experience with AAG and would recommend their services to others. Thank you.
Answer: My Loan Officer always immediately answered my calls and texts. There were several times when he left a voice message on not only my personal number, but he also took the time to leave a second message at my business number. "Above and beyond" service!
Answer: Yes, if the income was needed and used to qualify for the minimum income needed to qualify under the recent program changes. It is usually not needed and therefor not used, and no proof is needed. KEY words here are "if it is needed to qualify for income purposes".