American Advisors Group
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American Advisors GroupReviews 46

3.5
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American Advisors Group Reviews Summary

The company has garnered a mixed reputation, with many customers praising its knowledgeable and supportive staff who facilitate a smooth reverse mortgage process. Positive experiences highlight the efficiency, professionalism, and care exhibited by team members, leading to high customer satisfaction. However, significant concerns arise regarding service delays, communication issues, and perceived lack of integrity in handling claims and disbursements. Some customers reported feeling overwhelmed by the process and expressed frustration over legal complications. Overall, while AAG demonstrates strong customer service in many instances, improvements in communication and responsiveness are necessary to enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

service
12
value
12
quality
11
California
2 reviews
0 helpful votes
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A blessing!
November 3, 2016

AAG and their dear folks provided us with straightforward loan options and worked with us to assure that a reverse mortgage would be the best option for us. Gee wiz, why didn't we do this earlier? Contractors are selling gold these days apparently but with the amount we received we now can make some well-advised renovations to our home. ~Judit

Date of experience: October 31, 2016
Texas
3 reviews
0 helpful votes
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Excellent service
September 21, 2016

We had some title issues crop up but everything was worked out. What a blessing!

Date of experience: September 19, 2016
Utah
2 reviews
3 helpful votes
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Complex, but very helpful
September 7, 2016

Superior customer service from this outfit and Mr Fernandez! I mentioned to him that I have been reading that these types of loans are almost as complex as commercial real estate transactions, but he said that he would do his best to help me understand our options. In the end it was quite straightforward.

I am happy with the APR and my fees consisted of mortgage insurance, origination fees and service fees. Expensive, but it is what it is like with other mortgages. I don't want to disclose figures here but it's in the 5 figures for a large loan. The world economy will downturn after the election (mark my words), however with the reverse mortgage I have guaranteed funds for my fife and I for the next 5 or so years. There's a lot of numbers and scenarios that can be ran so make sure to tell you bring up your ideas and concerns.

Date of experience: September 6, 2016
Illinois
1 review
1 helpful vote
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Good people
July 1, 2016

I have been told by my son to do a reverse mortgage for quite some time now and have finally gotten around to it. At 67 years old, I was almost dreading the process, but Sharon handled everything with us in a timely manner. Although we did have to wait a few extra days for our paperwork to be processed, Sharon was on top of it. I certainly had a positive experience with AAG and would recommend their services to others. Thank you.

Date of experience: June 30, 2016
District of Columbia
2 reviews
16 helpful votes
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Slowest turn times of any lender with the highest costs. Avoid this company like th plague.

Date of experience: June 30, 2014