Alpine Home Air

Ordered an air conditioner via phone on March 15th. My credit card was charged (over $3,000) and they told me it would be delivered within five business days. On Friday the 19th, I called to get an update on the shipping status. I was told the unit was backordered and would not arrive until sometime in May! I asked, "When were you going to tell me that?" and he said they should have told me when I called to order it, because it was on backorder then! Now waiting on refund. I can't go for two months in FL without air conditioning! Very poor customer service.

Purchased single head mini split blue ridge, immediately the fan motor went out, replaced it with a new head unit, which they should have paid for the recharge, now leaks, have had other hvac repair companies out twice, so far, trying to locate it, all in less than a year, right outside warranty. DO NOT BUY Blue Ridge (relabeled) products from these Alpine Home Air. Spend a little more and have no headaches and wallet drain, suggest you purchase locally with a reputable firm with higher quality products that have better warranties.

Ordered a $950 Goodman furnace through Alpine web page, when i got the product delivered by its carrier I noticed hours later it had severe concealed damaged on one of the sides, either a damage from factory or through shipping. I notified Alpine and they told me to complain through the carrier, the carrier told me Alpine should file the claim and they denied me any remediation, Alpine told me again for like 5 times I should file the claim and 20 other reasons I WAS GUILTY for the product damaged although i got it broken from the beginning and not even signed the shipper acceptance guide. Only when i filed a claim through Paypal is that they accepted to initiate a return and later refund. I lost 2 weeks of my time without a working furnace, i dont recommend Alpine to anyone.

I ordered a new furnace for my rental. The woman I dealt with was thorough, asked good questions, but was not helpful because I did not "talk their lingo". I called back and gave her the details of my existing system and wiring. She spec'd out a unit for my needs, it arrived and I installed it in less than 4 hours. But it didn't work. After reading the instructions, I realized the one she sold me did not match my wiring. I called back on Monday and spoke with technical support, they told me I needed an adaptor for the wiring. They didn't care that the salesperson sold me the wrong unit. Sent me to sales, the guy knew nothing about the part, and wanted a part number for it. I asked to talk to a supervisor, who told me she would look into it. A day later I got a voice mail that it was available from the manufacturer, and should have it in a couple weeks, and I would have to pay for it.
Meanwhile the temps here in Oregon were reaching 25 degrees at night.
I found it online and had it here the next day, a $20 part readily available from multiple suppliers.
Also, they will not warranty anything that doesn't work unless you pay a licensed contractor to evaluate and confirm the problem.

Stay away from this *******@do not expect an informative representative to answer any questions because they do not offer any