Allurez

Great ring but poor customer service. Emailed service several times with order number kept asking me to describe what I ordered. Tried to see if I could get item rushed no response had to call and then was told additional 2 weeks on top of the estimated shipment time. Which I understand it's estimated.

Upon receiving my pendant, I noticed the circle around the center stone was bent, and the pendant did not have a 14 K stamp marking on it. I called my concerns in and the sales person told me that he would email me the address to send it back so they can address, the issues. To this date, they still have not sent me that email address but yet continue to send me emails to purchase more products and to review my past product. At this point it is a lesson learned.

I had a problem with an order and requested a return authorization code. According to their return policy an item can be returned for any reason but you must first contact them and obtain a return authorization code. Initially they interacted with me, but once they realized that I just wanted a return authorization code, they simply ghosted me. I would avoid them, there are plenty of other online jewelers that are upfront about if they accept returns or not.

The overall experience was amazing and I got the ring I wanted for my wife with an amazing custom center stone. I did a lot of search and here was the only way I could get exactly what she wanted.
One minor issue is that it got delivered at the last possible date of the original window and only because I reached out and asked them to not engrave it and ship it asap, which means it is not engraved now.

Loved working with this group. I had to panic a little because I probably ordered too late... followed by a longer production time than was advertised. The ring took about 5 weeks to arrive, rather than the 2-3 weeks advertised. It arrived ON my anniversary, which was terrifying. But Allurez customer service people were kind and I have already recommended you to several of my friends and my son (who is looking for an engagement ring).

The ring was smaller than how the pictures show, but great quality. Took about a month and a couple weeks to ship vs the 2-14 days they advertise. I had to contact them weekly after a month went by to make sure I would get it on time, then I received the ring after two weeks of emailing them. They did reply 1 business day after I sent the email which I appreciated.

I felt that the communication could've definitely been better. The date that the item was supposed to have been shipped by came and went, and I had not received anything besides the original confirmation of my order. Despite contacting their customer service email and calling I received nothing until I filed the PayPal complaint and then suddenly a tracking number was issued. The ring is pretty. Lighter in weight than I imagined and I probably didn't get the best deal. But overall, the item arrived and is pretty. I just wish that the company had better customer service. I suspect that I would have been in trouble if I wanted to return the ring for any reason based on things that I've read online.

Great product received. Customer Service takes a while to get back to you regarding questions asked. The shipping process takes a great deal of time. Quality Assurance took roughly 2 weeks after 2 weeks of construction. Once shipped however, that was quick. The whole process took about a month to get to me.

Every time an expectation was laid out. It was broken. It never mattered that it took over an extra 30 days. It was that I was told for four weeks straight. "Oh, it will ship tomorrow." Essentially. All notes and conversations were logged.
Don't lie, just tell the comustomer build time could be 30-60 days. No big deal. But the lying was inexcusable.

I'm glad I found Allurez! This is my second purchase in the last six months. My new Antique Art Deco Aquamarine 14K stud earrings go beautifully with my Cushion-Cut Blue Topaz and Diamond Pendant Necklace. The purchase and delivery was seamless. Highly recommend Allurez.

Purchased a butterfly engagement ring for my wife last year. Was returned once for having the wrong stones on the side. After one year, wife woke in the morning and found the whole setting and stone were gone. Called Allurez... you purchase a ring its ONLY 1 year warranty and no type of warranty insurance on stones. They profess excellent customer service. I teach CRM. Spoke, e-mailed, was ignored on several occasions. There comment was you should have had insurance on your ring! So much for standing by your quality of work. Stay far away from this company!

I was skeptical at first to buy jewelry online and for the amount of money they cost. But I'm very pleased to say that this experience has been one of the best in my life. They have went above and beyond with the crafting and engraving. The set is absolutely stunning. It was well worth the amount paid and quality is superb. I will be ordering more from this company. Customer service was awesome and they made sure the rings were here in time for my wedding.

Allurez has messed up THREE different orders.The 1st was an exchange but the next two required a refund. Been WEEKS no refund yet! Web site says within 7 days. NOT SO! I do not trust them to get my order right and return shipping per their instructions was $157 which they will not refund even though the products I received were not as ordered. I will never do business with Allurez again.

The earrings I purchased are absolutely tiny. If there was a photo on the web page showing actual size compared to something like a penny or ear that would have saved me the pain of ordering and returning these.

This recent purchase for a blue sapphire bracelet and opal necklace was so fantastic. Allurez's Customer Support was so incredibly helpful throughout the entire experience with continued recommendations whether through their Chat submissions or from follow up email recommendations and support. One of their Chat personnel provided my with some very honest and practical information to help me decide on the best bracelet to choose, based on her impressions on which she would prefer to receive, and it was not the most expensive one either. I will be considering future purchases with Allurez; and can highly recommend them for an extremely pleasant on-line shopping experience.