Sitejabber Website Reviews and Complaints
business logo of Alibris

AlibrisReviews 101,837

4.7

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey star
grey star
grey star
grey star
grey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
794
value
8,769
shipping
8,759
quality
8,753
This company responds to reviews on average within 1 day
Texas
1 review
0 helpful votes
Follow Betty G.
Unfollow Betty G.
Send Message
Share Review
Report Review

Orders always correct, ship right away, very reasonable prices for books.

Date of experience: December 28, 2020
Massachusetts
1 review
0 helpful votes
Follow E N.
Unfollow E N.
Send Message
Share Review
Report Review

Great selection but didn't see a place to enter my savings code. Using mobile device.

Date of experience: December 28, 2020
Wyoming
1 review
0 helpful votes
Follow Lawrence M.
Unfollow Lawrence M.
Send Message
Share Review
Report Review

Alibris had the two books I wanted at a good price with availability. Great web site.

Date of experience: December 28, 2020
New Jersey
2 reviews
5 helpful votes
Follow joe p.
Unfollow joe p.
Send Message
Share Review
Report Review

This company - Alibris - is a bad idea. I did not order any books and yet they decided to send me 8 of them. The were charging me everything and I had to argue with them on it. I am not paying the invoice. Alibris needs to figure this out. They are terrible to work with.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 28, 2020
Washington
1 review
1 helpful vote
Follow Deborah I.
Unfollow Deborah I.
Send Message
Share Review
Report Review

So far it was quick and easy!
December 28, 2020

So far it was quick and easy! Also had all the books I needed.

Date of experience: December 28, 2020
Texas
1 review
1 helpful vote
Follow John K.
Unfollow John K.
Send Message
Share Review
Report Review

Ordering easy, will add more once packages are delivered

Date of experience: December 28, 2020
California
1 review
0 helpful votes
Follow Michael A.
Unfollow Michael A.
Send Message
Share Review
Report Review

After I submitted my amex card it was not accepted. After trying again it worked.

Date of experience: December 28, 2020
New York
1 review
0 helpful votes
Follow Judith R.
Unfollow Judith R.
Send Message
Share Review
Report Review

I had questions about the book and all the sellers I sent questions to responded quickly.

Date of experience: December 28, 2020
Nebraska
1 review
0 helpful votes
Follow Kimberly U.
Unfollow Kimberly U.
Send Message
Share Review
Report Review

I have purchased books through alibris several times through the years and have always been happy with my books. They are usually in better condition then they described.
If you buy books online... buy from alibris. You won't be disappointed.

Date of experience: December 28, 2020
Maryland
2 reviews
0 helpful votes
Follow Rebecca J.
Unfollow Rebecca J.
Send Message
Share Review
Report Review

Quick easy find of an elusive out of print book. Thanks for your help.

Date of experience: December 28, 2020
Washington
2 reviews
5 helpful votes
Follow Rebekah L.
Unfollow Rebekah L.
Send Message
Share Review
Report Review

This is a nice website
December 28, 2020

This is a nice website. I am in Seattle, and I appreciate learning about Richard's journey and I always love to support booksellers like this as a writer, poet and former bookseller myself.

Date of experience: December 28, 2020
Nevada
1 review
0 helpful votes
Follow Dan Z.
Unfollow Dan Z.
Send Message
Share Review
Report Review

It seemed awkward to find the condition.
Before selecting, I want to know how much shipping will be.

Date of experience: December 27, 2020
Nebraska
1 review
0 helpful votes
Follow Daniel M.
Unfollow Daniel M.
Send Message
Share Review
Report Review

If the book is in decent condition it a good price.

Date of experience: December 27, 2020
New York
1 review
0 helpful votes
Follow Melissa Z.
Unfollow Melissa Z.
Send Message
Share Review
Report Review

¹
December 28, 2020

¹

Date of experience: December 27, 2020
South Carolina
1 review
0 helpful votes
Follow Alexandra T.
Unfollow Alexandra T.
Send Message
Share Review
Report Review

I was looking for a long list of unusual books for school. Every single book was available, and even AFTER shipping, I saved a bunch of money!

Date of experience: December 27, 2020
Louisiana
1 review
0 helpful votes
Follow Thomas O.
Unfollow Thomas O.
Send Message
Share Review
Report Review

Cart emptied when I reset my password and book in cart was no longer listed in search.

Date of experience: December 27, 2020
Florida
1 review
0 helpful votes
Follow Mike Y.
Unfollow Mike Y.
Send Message
Share Review
Report Review

The website is easy to navigate, access to thousands of books. Smooth transaction.

Date of experience: December 27, 2020
California
1 review
0 helpful votes
Follow Donna I.
Unfollow Donna I.
Send Message
Share Review
Report Review

Concerned that your system shut down making me start over!

Date of experience: December 27, 2020
South Carolina
1 review
0 helpful votes
Follow Thomas X.
Unfollow Thomas X.
Send Message
Share Review
Report Review

This was awesome and so easy!
December 28, 2020

This was awesome and so easy! I've been meaning to grab some books for some 2021 goal making and it feels great starting my goals supporting small book sellers.

Date of experience: December 27, 2020
Alabama
1 review
0 helpful votes
Follow Roland M.
Unfollow Roland M.
Send Message
Share Review
Report Review

All good, but I would like to have seen a picture of the actual book.

Date of experience: December 27, 2020