On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I think I've had orders through your company previous to this one... and the service has always been top notch!
Fix the postal code box in billing address on mobile. Currently only allows numbers which means canadians can't type in their postal codes and proceed with their orders.
Easy to use, has great prices for high quality books!
No way to switch to expedited shipping, no way to indicate gift, no way to contact seller
I had to do order twice and price of a book increases two dollars in the less than 5 minute span
It was not clear to me the coupon usage process. I think the coupon discount should be explained clearer and EARLIER in the ordering process because then you would be encouraged to buy more books because you are CLEARLY aware that you will be getting a discount with your coupon! EVERYONE LOVES THAT!
Only found this book here for a low price. I will use this site again for books.
Good selection and availability. Also simple to see description of books.
Good selection and availability. Also simple to see description of books.
I can almost always find a book I want to read, even when my local library no longer carries it. Viva les livres!
Easy, direct, inexpensive used books.
For 30 years my Amazon account allowed me to skip the details (Address, etc). I am upset that I had to transfer my account details.
It was confusing that before checkout it seemed like I had to pay for shipping whule my order qualified for free shipping. The site doesn't look very mobile friendly.
Have bought several books from this site. Completely satisfied, Totally happy with the books and service.
Usually a good selection of books and other products. I am surprised and so what disappointed when I can't find some titles that I have found on other book sites (and I am not talking about Amazon!].
Most items are in very good condition, and delivery is quick. Good selection of many items on various subjects
I've gotten all the books I ordered very quickly, and the only one I didn't receive on time I got a full refund for.
So easy to find what I was looking for and to order
Good value for books. Had to create a new account with a different e-mail address. The password message to the previous e-mail address didn't have any useful information -- just a big blank space (aol address). Otherwise, excellent
I have ordered at least four times this year and have not been disappointed!
Alibris has allowed me books I would not have been able to afford otherwise.
I enjoyed this checkout experience. I'm glad that I could get the book over 14$ cheaper than Amazon.
Found the items I was looking for on a very easy to use website. Looking forward to receiving them.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.