Sitejabber Website Reviews and Complaints
business logo of Alibris

AlibrisReviews 101,987

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey star
grey star
grey star
grey star
grey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
799
value
8,835
shipping
8,825
quality
8,819
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Kentucky
1 review
0 helpful votes
Follow H. M.
Unfollow H. M.
Send Message
Share Review
Report Review

I think I've had orders through your company previous to this one... and the service has always been top notch!

Date of experience: January 23, 2021
Canada
1 review
0 helpful votes
Follow Jessica C.
Unfollow Jessica C.
Send Message
Share Review
Report Review

Fix the postal code box in billing address on mobile. Currently only allows numbers which means canadians can't type in their postal codes and proceed with their orders.

Date of experience: January 23, 2021
Arizona
1 review
0 helpful votes
Follow Nicole E.
Unfollow Nicole E.
Send Message
Share Review
Report Review

Easy to use, has great prices for high quality books!

Date of experience: January 23, 2021
Colorado
1 review
0 helpful votes
Follow Lisa Z.
Unfollow Lisa Z.
Send Message
Share Review
Report Review

No way to switch to expedited shipping, no way to indicate gift, no way to contact seller

Date of experience: January 23, 2021
Texas
1 review
0 helpful votes
Follow Shawn B.
Unfollow Shawn B.
Send Message
Share Review
Report Review

I had to do order twice and price of a book increases two dollars in the less than 5 minute span

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 23, 2021
Pennsylvania
1 review
0 helpful votes
Follow Ernestine B.
Unfollow Ernestine B.
Send Message
Share Review
Report Review

It was not clear to me the coupon usage process. I think the coupon discount should be explained clearer and EARLIER in the ordering process because then you would be encouraged to buy more books because you are CLEARLY aware that you will be getting a discount with your coupon! EVERYONE LOVES THAT!

Date of experience: January 23, 2021
Georgia
1 review
0 helpful votes
Follow Marilyn S.
Unfollow Marilyn S.
Send Message
Share Review
Report Review

Only found this book here for a low price. I will use this site again for books.

Date of experience: January 23, 2021
New York
1 review
0 helpful votes
Follow Hilda M.
Unfollow Hilda M.
Send Message
Share Review
Report Review

Happy customer
January 23, 2021
Updated review

Good selection and availability. Also simple to see description of books.

Date of experience: January 23, 2021

Good selection and availability
January 9, 2021
Previous review

Good selection and availability. Also simple to see description of books.

Date of experience: January 9, 2021
Utah
3 reviews
0 helpful votes
Follow Gale N.
Unfollow Gale N.
Send Message
Share Review
Report Review

I can almost always find a book I want to read, even...
January 23, 2021
Updated review

I can almost always find a book I want to read, even when my local library no longer carries it. Viva les livres!

Date of experience: January 23, 2021

Easy, direct, inexpensive used books
January 9, 2021
Previous review

Easy, direct, inexpensive used books.

Date of experience: January 9, 2021
New York
1 review
0 helpful votes
Follow Antal H.
Unfollow Antal H.
Send Message
Share Review
Report Review

For 30 years my Amazon account allowed me to skip the details (Address, etc). I am upset that I had to transfer my account details.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 23, 2021
Pennsylvania
1 review
0 helpful votes
Follow Georgia E.
Unfollow Georgia E.
Send Message
Share Review
Report Review

It was confusing that before checkout it seemed like I had to pay for shipping whule my order qualified for free shipping. The site doesn't look very mobile friendly.

Date of experience: January 22, 2021
California
1 review
0 helpful votes
Follow Paula M.
Unfollow Paula M.
Send Message
Share Review
Report Review

Have bought several books from this site
January 23, 2021
Updated review

Have bought several books from this site. Completely satisfied, Totally happy with the books and service.

Date of experience: January 22, 2021

Great selection easy checkout
January 9, 2021
Previous review

Great selection easy checkout

Date of experience: January 8, 2021
Michigan
2 reviews
0 helpful votes
Follow Gloria F.
Unfollow Gloria F.
Send Message
Share Review
Report Review

Usually a good selection of books and other products. I am surprised and so what disappointed when I can't find some titles that I have found on other book sites (and I am not talking about Amazon!].

Date of experience: January 22, 2021
New Jersey
2 reviews
0 helpful votes
Follow Carol K.
Unfollow Carol K.
Send Message
Share Review
Report Review

Most items are in very good condition, and delivery is quick. Good selection of many items on various subjects

Date of experience: January 22, 2021
New Jersey
1 review
0 helpful votes
Follow Averielle F.
Unfollow Averielle F.
Send Message
Share Review
Report Review

I've gotten all the books I ordered very quickly, and the only one I didn't receive on time I got a full refund for.

Date of experience: January 22, 2021
New Jersey
1 review
0 helpful votes
Follow Regan D.
Unfollow Regan D.
Send Message
Share Review
Report Review

So easy to find what I was looking for and to order

Date of experience: January 22, 2021
Texas
2 reviews
0 helpful votes
Follow Raymond G.
Unfollow Raymond G.
Send Message
Share Review
Report Review

Good value for books
February 21, 2021

Good value for books. Had to create a new account with a different e-mail address. The password message to the previous e-mail address didn't have any useful information -- just a big blank space (aol address). Otherwise, excellent

Date of experience: January 22, 2021
Virginia
1 review
0 helpful votes
Follow Laura M.
Unfollow Laura M.
Send Message
Share Review
Report Review

I have ordered at least four times this year and have not been disappointed!
Alibris has allowed me books I would not have been able to afford otherwise.

Date of experience: January 22, 2021
California
1 review
0 helpful votes
Follow Ruth X.
Unfollow Ruth X.
Send Message
Share Review
Report Review

I enjoyed this checkout experience
January 22, 2021

I enjoyed this checkout experience. I'm glad that I could get the book over 14$ cheaper than Amazon.

Date of experience: January 22, 2021
Florida
1 review
0 helpful votes
Follow Kevin I.
Unfollow Kevin I.
Send Message
Share Review
Report Review

Found the items I was looking for on a very easy to use website. Looking forward to receiving them.

Date of experience: January 22, 2021