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AlibrisReviews 102,131

4.7

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We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
804
value
8,894
shipping
8,884
quality
8,878
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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The coupon code you say expired did not expire or I was misled: the $2.00 deduction appeared until my order was placed and then disappeared.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 7, 2021
Georgia
1 review
0 helpful votes
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A great selection of books and the process of buying the books is very pleasing

Date of experience: February 7, 2021
Pennsylvania
3 reviews
0 helpful votes
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You always have the best prices for my college course books and you process my order quickly. Shipping is always reasonable and I receive my order quickly. Thank you.

Date of experience: February 7, 2021
Texas
1 review
0 helpful votes
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First time ever on this site and had no trouble finding what I needed or checking out.

Date of experience: February 7, 2021
Texas
1 review
0 helpful votes
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It was fast & easy and it was very reasonable-no shipping!

Date of experience: February 7, 2021
Tennessee
1 review
0 helpful votes
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Alibris NEVER lets me down!
February 7, 2021

Alibris NEVER lets me down! If there is a book, in existence, Alibris WILL find it for you! I have been using Alibris, for about 15 years. I always get what I need. Keep up the great work!

Date of experience: February 7, 2021
South Dakota
1 review
0 helpful votes
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I am on a quest for some very unique books. I choose Alibris for they have multiple titles that I am seeking. Sometimes they are not available here, but I check here first most of the time because of success from past purchases

Date of experience: February 6, 2021
Nevada
2 reviews
0 helpful votes
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I put in for a search of a old old book and here it is about 1 week later. They have it. Book about extreme institutionalize racism throughout Britain in the 70s and 80s.

Date of experience: February 6, 2021
Washington
2 reviews
0 helpful votes
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I was dissatified that a book I needed right away was still being advertised but in actuality the book listed was not available. I think that once an item is no longer available, the listing should be taken off the website. It was very misleading. And, as a matter of fact, the advertisement is still on your website.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 6, 2021
Wyoming
1 review
0 helpful votes
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Poor checkout very confusing not user friendly... learn from Amazon

Date of experience: February 6, 2021
California
1 review
0 helpful votes
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Books I ordered came earlier than what the order details said.

Date of experience: February 6, 2021
Ohio
1 review
0 helpful votes
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Prices have gone up...
March 9, 2021

Prices have gone up... more than expected, discount coupons are not as useful (enough) as before...

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 6, 2021
Missouri
1 review
0 helpful votes
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Good site, easy to use...
March 9, 2021

Good site, easy to use... wish you would have more similar items listed after item added to cart and that shopping cart could flag if you select item more than once= qty 2, as can be challenging to remember if you already selected book if you find it in 'similar items'= hadn't planned on purchase until you were alerted to its availability. Very much appreciate coupon codes, wish shipping was tallied before you get all the way to payment screen, but not that much of a deterrent... unless shipping is more than book purchase ( then have to decide if worth total price... usually is tho) Thanks for reading, take care

Additional- I understand that most sellers are using a standard shipping... but do wonder why there is not an option to ship "book rate" through USPO... as if I did not want book ASAP, I would be willing and glad to have less cost for a few more days wait

Thanks

I agree to have my review published, but do not agree to having full name published on any site

Date of experience: February 6, 2021
Arizona
1 review
0 helpful votes
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Satisfaction again
February 7, 2021
Updated review

Took under 5 min to pick a book to my satisfaction.

Date of experience: February 6, 2021

Took under 5 min to pick a book to my satisfaction
January 23, 2021
Previous review

Took under 5 min to pick a book to my satisfaction.

Date of experience: January 22, 2021
Florida
1 review
0 helpful votes
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It was a little difficult to determine legit books from opinion books. Perhaps the original books could be separated somehow from the originals. I found exactly what I was looking for in the end... now to see if I selected them correctly!

Date of experience: February 6, 2021
New Jersey
1 review
0 helpful votes
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There are no descriptions of the contents of the books.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 6, 2021
Washington
1 review
0 helpful votes
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Very cheap prices, said shipping would be $0 and still cost but was a lot less than expected overall and i saved a lot

Date of experience: February 6, 2021
Alabama
1 review
0 helpful votes
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Just sent an e-mail unable to contact by phone. Was about to make a purchase when I noticed that there is no //https following the lock symbol! I do not feel secure on your site.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 6, 2021
Oregon
1 review
0 helpful votes
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It was a bit harder to change my shipping address than necessary. I had to go back in and delete the old address, just updating the address wasn't enough.

Date of experience: February 6, 2021
California
1 review
0 helpful votes
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Cannot check out in chrome
March 8, 2021

Cannot check out in chrome. Login doesn't work. Login only works in Safari. I can never get to the checkout in Chrome. I always have to finish checkout in another browser. Seems buggy.

Date of experience: February 6, 2021