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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
Perhaps I'm spoiled by Amazon, but your policy of dropping items from my basket after 12 hrs is irritating, and when changes occur to my basket the change isn't identified beyond "A change occurred..." - would be nice to know what had been removed.
But thank you for your service.
It was good. The experience would be even better... if the S&H did not cost MORE than some of the books ordered.
Great resource and easy cart options - Would like to see estimated shipping before checkout as some shipping is less depending on where stock is coming from.
Quick, easy. Not a lot of ads and add-ons to confuse and distract.
First time buying from this web site. It was so easy. I'm not computer smart, but i never had a problem.
Usually you rate an experience after you've received item. Shipping seems high but if delivery is made in appropriate time that will increase the joy of my transaction.
Easy to order. Would like the option to see inside pages.
Quick & comfortable ordering; excellent setup & choices; like the transparency of sellers; looks like I've found my alternative to the Monopolist Seller. Thank you for the hope. Can't wait to see what else you've available!
Books I purchased were as described and sellers are reliable. Some shipments take a long time (over a month) so I just wait and I know I will get the books I ordered. Almost all my searches are fruitful.
Excellent; found most things I wanted; easy to order; as I live in the UK and buy books not only for me here, but also for relatives in the USA, it's a big bonus for me to be able to change the shipping address so I can order from the UK but have the books sent directly to my US relatives.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.