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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Could not figure how to get to cart without placing another book on the list. I closed out yesterday and came back today with same problem.
First time user, good book prices. $4 shipping seems high for one small paperback, media mail should be $1.
User friendly! Easy to manipulate website - straight forward!
I always love Alibris. This is my preferred site for buying books.
Today, you had the books I was looking for and the price was terrific.
Would have liked to see some obvious announcement at the top of the main page that free shipping was available for a minimum order. I didn't scroll down the main page and only saw it when I was in the shopping cart about to submit the order. If I had seen it earlier, I probably would have shopped for more. Just a thought.
I tried to use a coupon that was sent to me by email, but in all cases, the website said that the coupon was not valid for the amount purchased, even though that amount was greater than what the email said! This is false advertising and extremely disappointing in a company in which I have had confident in the past.
Last time I was not familiar; this time its short and sweet. But i feel for the standard shipping fees is high.
Shipping cost were supposed to be free if over 40$ and I got charged. That's messed up!
Everything was so easy to find. Pages were user friendly. Love the variety
I wish the sellers could provide more info on the books they have for sale, as well as come photos of the book. This should be doable.
Irritated with shipping rates; mislead about shipping rates until you are about to pay
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.