On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Another successful trip to my favorite bookstore. Thank you!
The alibris website is easy to navigate and I quickly found exactly what I was looking for.
Quick and easy! Everything I needed was in stock and shipped the day the order was placed.
Ordering process simple, easy and direct, clear and smooth.
The prices for shipping seem rather high, but I really like the selection!
I searched for the books on my children's book list for school and placed them in the cart. But when I signed in, my cart emptied. I tried backing up in my screens and could see my items, but as soon as I was logged in, my cart emptied. I had to search again, and found some books I had chosen were already unavailable. I do like the book selection and I greatly appreciate easily seeing the ISBN for each book as I view it. My check-out experience today was sub-par though.
Alibris has a good selection of Manga and relatively quick shipping times.
Everything seems to be working well. The checkout process was without any issues.
Good experience! When my title came up, it would be a good idea to have similar themes and titles pop up.
Thank you so much - this was a very easy process to find a book I was looking for.
Quick and painless, found what I was looking for with several options.
Found the book I wanted at really good used price. Check out was fast n easy. Shipping price good. Thank you!
It was extremely easy to find the book I wanted and complete my order.
I was so happy to find the book that I was looking for.
If the book arrives on time and is a new book (not used) we will always go to your site for our books rather than Amazon.
Easy to use website and nice prices and selection.
Very easy to search. Great selection of both used and new.
Tried putting in another credit card but your site wouldnt accept it. And it kept saying that it didnt match the address associated with it, but it was the exact same address, so not sure why it wouldnt accept my card.
Found the book I was looking for at a good price. Shipping a little high for a single book since it qualifies for USPS 3rd class postage. $2 or less would have been more fair.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.